What users are saying about
93 Ratings
13 Ratings
93 Ratings
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Score 6.9 out of 100
13 Ratings
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Score 8 out of 100

Likelihood to Recommend

Jive

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
Anonymous | TrustRadius Reviewer

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Jive
7.1
Nextiva
Task Management
Jive
6.9
Nextiva
Gantt Charts
Jive
6.3
Nextiva
Scheduling
Jive
7.3
Nextiva
Workflow Automation
Jive
7.8
Nextiva
Mobile Access
Jive
8.0
Nextiva
Search
Jive
6.2
Nextiva
Visual planning tools
Jive
6.9
Nextiva

Communication

Jive
8.1
Nextiva
Chat
Jive
8.5
Nextiva
Notifications
Jive
7.6
Nextiva
Discussions
Jive
8.7
Nextiva
Surveys
Jive
8.2
Nextiva
Internal knowledgebase
Jive
8.8
Nextiva
Integrates with GoToMeeting
Jive
7.6
Nextiva
Integrates with Gmail and Google Hangouts
Jive
7.5
Nextiva
Integrates with Outlook
Jive
7.5
Nextiva

File Sharing & Management

Jive
7.7
Nextiva
Versioning
Jive
7.9
Nextiva
Video files
Jive
7.2
Nextiva
Audio files
Jive
7.4
Nextiva
Document collaboration
Jive
8.0
Nextiva
Access control
Jive
8.3
Nextiva
Advanced security features
Jive
7.7
Nextiva
Integrates with Google Drive
Jive
7.3
Nextiva
Device sync
Jive
8.1
Nextiva

Cloud PBX

Jive
Nextiva
8.6
Hosted PBX
Jive
Nextiva
8.4
Multi-level Interactive Voice Response (IVR)
Jive
Nextiva
9.0
User templates
Jive
Nextiva
8.0
Call reports
Jive
Nextiva
9.3
Directory of employee names
Jive
Nextiva
8.4

Call Management

Jive
Nextiva
8.6
Answering rules
Jive
Nextiva
8.7
Call recording
Jive
Nextiva
9.2
Call park
Jive
Nextiva
8.3
Call screening
Jive
Nextiva
9.0
Message alerts
Jive
Nextiva
8.0

VoIP system collaboration

Jive
Nextiva
7.8
Video conferencing
Jive
Nextiva
7.9
Audio conferencing
Jive
Nextiva
8.7
Video screen sharing
Jive
Nextiva
8.0
Instant messaging
Jive
Nextiva
6.5

Mobile apps

Jive
Nextiva
7.8
Mobile app for iOS
Jive
Nextiva
8.2
Mobile app for Android
Jive
Nextiva
7.5

Pros

Jive

  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
Anna Stepanenko | TrustRadius Reviewer

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Cons

Jive

  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
Terry Rydzynski | TrustRadius Reviewer

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Likelihood to Renew

Jive

Jive 6.6
Based on 17 answers
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Chris Becker | TrustRadius Reviewer

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Usability

Jive

Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Anonymous | TrustRadius Reviewer

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Reliability and Availability

Jive

Jive 5.0
Based on 1 answer
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
Anonymous | TrustRadius Reviewer

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Performance

Jive

Jive 9.0
Based on 1 answer
The product worked as designed. It just didn't work for our needs.
Anonymous | TrustRadius Reviewer

Nextiva

No score
No answers yet
No answers on this topic

Support Rating

Jive

Jive 6.9
Based on 2 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
Anonymous | TrustRadius Reviewer

Nextiva

Nextiva 9.0
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Online Training

Jive

Jive 5.0
Based on 3 answers
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Maxime Guglielmetti | TrustRadius Reviewer

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Implementation Rating

Jive

Jive 3.0
Based on 1 answer
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
Anonymous | TrustRadius Reviewer

Nextiva

No score
No answers yet
No answers on this topic

Alternatives Considered

Jive

Jive and IBM/HCL Connections have very similar features, but Jive has a much much better UI/UX compared to IBM/HCL Connections (which is horrendous). The usability factor alone was enough to tip the choice in Jive's favor. When compared with Atlassian Confluence, it came down to a toss-up between target user audience. Out of the box, Jive is more tailored to ordinary users that may not be tech-savvy, while Confluence being highly customizable and extensible, demands more from its users.
Patrick Li | TrustRadius Reviewer

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Return on Investment

Jive

  • Makes us seem bigger than we are.
  • Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
  • Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.
Anonymous | TrustRadius Reviewer

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Jive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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