What users are saying about
87 Ratings
12 Ratings
87 Ratings
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Score 7.2 out of 101
12 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Jive

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
No photo available

Nextiva

It is well suited in sending and receiving phone calls as well as identifying who is calling. It is less suited for using Bluetooth headphones to make calls. I would really like to use my wireless headphones to make calls so that I don't have to wear a bulky headset or hold a phone. This is a huge pain point for me.
Hunter Clayton profile photo

Feature Rating Comparison

Project Management

Jive
6.4
Nextiva
Task Management
Jive
6.5
Nextiva
Gantt Charts
Jive
5.1
Nextiva
Scheduling
Jive
5.7
Nextiva
Workflow Automation
Jive
6.6
Nextiva
Mobile Access
Jive
7.4
Nextiva
Search
Jive
6.9
Nextiva
Visual planning tools
Jive
6.6
Nextiva

Communication

Jive
7.1
Nextiva
Chat
Jive
7.3
Nextiva
Notifications
Jive
6.6
Nextiva
Discussions
Jive
7.7
Nextiva
Surveys
Jive
7.1
Nextiva
Internal knowledgebase
Jive
7.6
Nextiva
Integrates with GoToMeeting
Jive
7.0
Nextiva
Integrates with Gmail and Google Hangouts
Jive
6.5
Nextiva
Integrates with Outlook
Jive
7.1
Nextiva

File Sharing & Management

Jive
6.9
Nextiva
Versioning
Jive
7.3
Nextiva
Video files
Jive
6.3
Nextiva
Audio files
Jive
6.7
Nextiva
Document collaboration
Jive
7.1
Nextiva
Access control
Jive
7.9
Nextiva
Advanced security features
Jive
7.3
Nextiva
Integrates with Google Drive
Jive
6.1
Nextiva
Device sync
Jive
6.6
Nextiva

Cloud PBX

Jive
Nextiva
9.1
Hosted PBX
Jive
Nextiva
10.0
Multi-level Interactive Voice Response (IVR)
Jive
Nextiva
9.5
User templates
Jive
Nextiva
7.0
Call reports
Jive
Nextiva
9.0
Directory of employee names
Jive
Nextiva
10.0

Call Management

Jive
Nextiva
9.4
Answering rules
Jive
Nextiva
9.5
Call recording
Jive
Nextiva
9.5
Call park
Jive
Nextiva
10.0
Call screening
Jive
Nextiva
10.0
Message alerts
Jive
Nextiva
8.1

VoIP system collaboration

Jive
Nextiva
9.5
Video conferencing
Jive
Nextiva
9.0
Audio conferencing
Jive
Nextiva
10.0

Mobile apps

Jive
Nextiva
8.5
Mobile app for iOS
Jive
Nextiva
9.0
Mobile app for Android
Jive
Nextiva
8.0

Pros

Jive

  • easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)
  • easy to get an awareness of what activities others are doing (activity streams, notifications...)
  • integrates well with the existing enterprise it infrastructure (office/outlook connects)
No photo available

Nextiva

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol profile photo

Cons

Jive

  • Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)
  • Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session
  • The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')
  • Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons
  • PKI authentication support out of the box would be nice
  • Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.
  • Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").
  • Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, Jira) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create Jira issue from a discussion/document, create Jive discussion from a Jira issue, a time to display Jira sprint board, product backlog...)
No photo available

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol profile photo

Likelihood to Renew

Jive

Jive 6.6
Based on 17 answers
All the Jive projects I've worked on have renewed their use of Jive.
Russell Pearson profile photo

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco profile photo

Usability

Jive

Jive 6.1
Based on 4 answers
It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking
No photo available

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

Jive

Jive 5.0
Based on 1 answer
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
No photo available

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Performance

Jive

Jive 9.0
Based on 1 answer
The product worked as designed. It just didn't work for our needs.
No photo available

Nextiva

No score
No answers yet
No answers on this topic

Support

Jive

Jive 6.9
Based on 2 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
No photo available

Nextiva

Nextiva 10.0
Based on 2 answers
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.
Ann Marie Greco profile photo

Online Training

Jive

Jive 5.0
Based on 3 answers
• I never took any live training for this product. I found on-demand training to be almost non-existent.
No photo available

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Implementation

Jive

Jive 3.0
Based on 1 answer
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
No photo available

Nextiva

No score
No answers yet
No answers on this topic

Alternatives Considered

Jive

Igloo has more features than Jive. Also, it seems like the support for Igloo seems to be better.
Jeffrey Ing profile photo

Nextiva

Nextiva includes fax, local number or toll-free numbers, and call recording. Very useful tools not included in other's basic plans. Conference bridge for few people may be included also in these basic Pro plans from Nextiva
Jose Luis Reyes Graterol profile photo

Return on Investment

Jive

  • Cannot speak for my company but it clearly had the same impact Facebook had on the outside world. It allowed everyone in all of the corners of the company to have a voice, to rate content and comment on existent content, to collaborate better with similar interest users and to develop professionally by better having visibility in what opportunities, classes, seminars are out there.
  • It is NOT SharePoint and SharePoint is NOT Jive! They are different and they should be! There are features that are on the wish list for Jive to mimic from SharePoint and that is fine but the difference is clear and SharePoint will never be Jive in terms of ease of built, usability or collaboration!
No photo available

Nextiva

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol profile photo

Pricing Details

Jive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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