Join.me (discontinued) vs. TeamViewer vs. Zoom Workplace

Join.me (discontinued)

546 Reviews and Ratings

TeamViewer

2778 Reviews and Ratings

Zoom Workplace

5966 Reviews and Ratings

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Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Join.me (discontinued)	Score 9.7 out of 10	N/A	Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.	$10 per month
TeamViewer	Score 8.6 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year
Zoom Workplace	Score 8.5 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$16.99 per month per user

Pricing

Join.me (discontinued)

TeamViewer

Zoom Workplace

Editions & Modules

Lite: $10.00
Month
Pro: $10.00
Month
Business: $10.00
Month

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Add-On Zoom Translated Captions: $5
per month per license
Pro: $16.99
per month per user
Business: $21.99
per month per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Zoom Whiteboard: starting at $2.49
per month per user
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Quality of Service Subscription: Contact Sales

Offerings

Pricing Offerings
Join.me (discontinued)	TeamViewer	Zoom Workplace
Free Trial
Yes	Yes	Yes
Free/Freemium Version
No	Yes	Yes
Premium Consulting/Integration Services
No	Yes	Yes

Entry-level Setup Fee

No setup fee

Optional

No setup fee

Additional Details

—

Discount available for annual billing.

More Pricing Information

Pricing Info

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Community Pulse
	Join.me (discontinued)	TeamViewer	Zoom Workplace
Considered Multiple Products	Join.me (discontinued) Verified User Administrator Chose Join.me (discontinued) Again, join.me has many of the same issues the TeamViewer or Webex have, such as dropped connections, laggy, jitter, etc. These are expected with over the public internet/cloud services such as these. I think where Join.me is a step above is how easy it is to set up and get a … Incentivized Helpful? Verified User Employee Chose Join.me (discontinued) I have used Join.me, DameWare and TeamViewer. Join.me has the least amount of hassle in regards to quick setup. Dameware often times fails and has to be installed manually. TeamViewer drops the connection often and requires you to start the whole process again. Incentivized Helpful? Aaron Smith Support Team Manager \ IT Specialist Chose Join.me (discontinued) Since Join.me is free, it's not really fair to compare to all paid products. However, since Join.me is free and IS comparable to pay for products, that speaks in and of itself. While the screen refresh is a little slow, and there are some extra clicks users have to do to permit … Incentivized Helpful? Verified User Executive Chose Join.me (discontinued) We have tried a number of online meeting platforms since 2010 when we first commenced our online and international programs. Although Join.Me was a mainstay for us at first--affordable, safe, and great way to provide remote access that other platforms failed to provide--now we … Incentivized Helpful? Janet Montgomery MMIS, BS, PMP®, ITIL®, Socia Media Content Creator, Freelance Writer, Blogger Chose Join.me (discontinued) Join.me was free while other products require a fee. Incentivized Helpful? Verified User Administrator Chose Join.me (discontinued) Join.me has many shortcomings when it comes to comparison with Webex. I believe Webex is by far the best however there is a small piece of the of the market for Join.me. Join.me was too late to the game and lacks in features on top of it. Incentivized Helpful? Verified User Engineer Chose Join.me (discontinued) We started using Teams to communicate at first. But sometimes we had issues with it connecting to the server. Also installing it seemed to have issues from time to time. We had a really hard time working with Microsoft technical support. We had to put in several tickets before … Incentivized Helpful? BS Brett Schenker Email Deliverability Specialist Chose Join.me (discontinued) They both have their good and bad things but to me Join.me feels like there's less steps to get things done. Zoom is more robust but I'm also paying a lot more for it and it can be cumbersome at times to set up meetings. I've had far more issues using Zoom than Join.me. Incentivized Helpful? Verified User Administrator Chose Join.me (discontinued) It is a fundamental tool in today's world of work. Join.me is very simple to use and compatible with all devices. Also, it is a stable platform with a good price. Incentivized Helpful? Aquinov Mathappan Systems Administrator (Business Intelligence) Chose Join.me (discontinued) Compared to Adobe Connect, Join.me is very easy to install and rollout across the organization. Companies of any size can adopt this application for easy and effective conference calls, impromptu meetings and recording sessions. Cost-wise, it was easy to justify the purchase as … Incentivized Helpful? Valerie Barrera Associate Media Planner Chose Join.me (discontinued) Sooo much better. Unfortunately the other platform is always freezing or lagging or ending the call. Incentivized Helpful? Verified User C-Level Executive Chose Join.me (discontinued) Join.me beats its competitors on pricing, but beyond that its competitors have a much richer feature set. Incentivized Helpful? Allison Butz Account Manager Chose Join.me (discontinued) I was not the decision maker in my department who chose join.me, but in my experience, Join.me is much less consistent and user-friendly than WebEx Incentivized Helpful? Verified User Manager Chose Join.me (discontinued) Join.me is the easiest and quickest of all of the tools, but the least functional and efficient for long-term use. If an end user is unsure of providing unattended remote access, it remains as a top tool. Otherwise, once connected, installation and use of the other tools are … Incentivized Helpful? Shannon McNamara Marketing Coordinator Chose Join.me (discontinued) I use Skype for personal video calls, and Zoom for business calls internally. The video and audio quality is better on zoom - but if you're not already a member, it can be a bit confusing to set up for a client who has never used it. Hence, we use join.me for people who don't … Incentivized Helpful? Chris Whisonant Lead Consultant Chose Join.me (discontinued) Overall, it is generally more simple for users to start their own sessions with join.me than the other solutions. This is the primary reason we tend to use join.me over the others. However, we tend to use GoToMeeting when we are doing presentations or conference calls. Incentivized Helpful? Daniel Keogh Digital Strategy Manager Chose Join.me (discontinued) I use the free version with ease. Incentivized Helpful? Raviraj Raikar Consultant Chose Join.me (discontinued) The features provided with Join.me are better as compared to its peers. Voice quality and seamless screen sharing is better, thus providing a good user experience in communication. Incentivized Helpful?	TeamViewer Sam Shannon, CAPM Data Analyst and ERP Systems Manager Chose TeamViewer Join.me and Webex allow for remote desktop sharing, but typically for meetings or instances. They do not offer the constant connection that teamviewer does. The user must be on the computer and type in the code provided by the remote user. The unlimited personal trial nature of … Incentivized Helpful? LK Lukasz Kokot Technical Project Manager Chose TeamViewer After using WebEx, LogMeIn, and Join.me we went with TeamViewer since it had all the required features for all the users across all the business units in our division. TeamViewer not only had the best list of features, but it also had the easiest way to deploy it across all our … Incentivized Helpful? Dale Simpson IT & T Manager Chose TeamViewer Prior to buying TeamViewer we extensively reviewed a number of different platforms: AnyDesk - this is a simpler remote access platform, but I found it to be too temperamental with the connection and more often than not I would have to go to the PC instead. Join.me - in a similar … Incentivized Helpful? NH Norman Hazlewood IT Manager Chose TeamViewer In comparison, in terms of support TeamViewer is some distance ahead as it worked more reliably in terms of speed over the internet with less quirks occurring. I was also in most cases able to see administrative screens when prompted, which was an issue especially in Teams. Jo… Incentivized Helpful? Verified User Project Manager Chose TeamViewer Screen sharing in Zoom is not very good, as we faced a screen blackout issue during remote control, but Team Viewer provides a better environment for remote control. It is easy to access other computers by using a key, and it provides many things during meetings, increasing … Incentivized Helpful? Verified User Engineer Chose TeamViewer We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access. Incentivized Helpful? IC ian cambra Network System Administrator Chose TeamViewer its easier to use, easier to management laptops and other devices, etc Helpful? Matias Lopez Project Manager Sr Chose TeamViewer This tool's security is astounding, and it offers two-factor authentication to protect the data. Additionally, the recording options enable us to record meetings in high definition and share them directly from the dashboard. It is a lightweight tool that can be quickly set up … Helpful? TR Tracy Rumsey Program Manager Chose TeamViewer TeamViewer is much easier to use than Zoom. It has just enough features and is simple to install. It really works well for those that are not computer savvy. Incentivized Helpful? Verified User Team Lead Chose TeamViewer Really the closest thing is Zoom. Zoom doesn't have nearly the level of security of TeamViewer, and generally, all of Zoom's features were lower quality. Worse screen-share/remote control, file sharing was not secure, poor audio quality. It was generally just unattractive … Incentivized Helpful? Nicolas Tenthorey IT Support Specialist III Chose TeamViewer I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market. Incentivized Helpful? Verified User Professional Chose TeamViewer TeamViewer had a better performance on the company's use cases, so it was the chosen option. Incentivized Helpful? Verified User Director Chose TeamViewer All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure … Incentivized Helpful? Verified User Director Chose TeamViewer TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you … Incentivized Helpful? GB Greer Bisignani Office Admin Chose TeamViewer We are investigating the use of Microsoft Teams We currently use Zoom and find that most higher education institutions are on this platform as well so that helps with usage and understanding of the program Helpful? MUKESHI RANI MALIK Deputy Manager Chose TeamViewer Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection. Incentivized Helpful? Ammar Aldaffaie Web Developer Chose TeamViewer Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as … Incentivized Helpful? Michael Haberkern Network Engineer Supervisor Chose TeamViewer TeamViewer, as currently used is probably the best of the applications I have used, right up there with Bomgar. With Bomgar, we are actually administrating, and we love the back-end features of Bomgar, i.e. I can access the remote servers\workstations on the back-end without … Incentivized Helpful? Kaustubh Vinzanekar Computer Programmer Chose TeamViewer Used different products like TeamViewer. TeamViewer is free and a lot of end users know about installing the software as it is easy to install. Other products like Zoom have higher payment plans for purchasing and less number of users are supported with respect to TeamViewer. … Incentivized Helpful? Verified User Contributor Chose TeamViewer I have the possibility to add devices as contacts with a user account. It's the chosen application to use in my department. The program is so lightweight and reliable. Incentivized Helpful? Sean VanderMolen Business Owner Chose TeamViewer Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only … Helpful? Chris Hartwig Security Analyst Chose TeamViewer Teamviewer provides an easy to install and configure solution that is much easier to deploy than its competitor ScreeConnect. Pricing is competitive and support has been excellent. Teamviewer has been in the space longer than must companies and has the experience to provide a … Incentivized Helpful? Michael Ballard Senior Project Manager Chose TeamViewer I have used TightVNC, Jump, and RDP for remote access and Zoom and WebEx for screensharing. All of them have relatively complicated setup and require quite a bit of preparation on both ends. I definitely prefer team viewer for remote access and screen sharing, but it lacks … Incentivized Helpful? Shawn Bennett Director, Mid Market Account Management Chose TeamViewer The application works very well across all platforms - Windows, Windows Phone, Andriod, Linux, Mac, IOS. There is no doubt, that no matter the end users' OS or platform that we can confidently access their device for a quick and easy resolution. The TeamViewer application is … Incentivized Helpful?	Zoom Workplace Verified User Account Manager Chose Zoom Workplace UberConference was the easiest one I've used, but the call quality was terrible which was the main factor behind why we switched. GoToMeeting and Join.me were great solutions as well, but Zoom was next in ease of use. The call quality was the best we found and easiest for … Incentivized Helpful? Verified User Director Chose Zoom Workplace We used Join.me and GoToMeeting before. There is really no comparison. The video and audio quality is much better and our internal user satisfaction scores are off the charts compared to these other tools. Nothing else has come close to Zoom yet. The Zoom Rooms also really are … Incentivized Helpful? Ammar Aldaffaie Oracle Service Cloud Developer Chose Zoom Workplace Zoom is amazing for video calls and conference calls and is very lightweight. Slack is better when it comes to chatting but in my opinion, Zoom is better with calls. Skype might be cheaper but I think you get more value from Zoom. Screenshare is big on TeamViewer but Zoom can … Incentivized Helpful? Andrew Clark Chief Growth Officer Chose Zoom Workplace Google Hangouts is free, and it's a decent product if you're in the Google ecosystem, but everything from scheduling to screen sharing is just a little harder to do, and the quality and reliability of calls is quite a bit worse. GoToMeeting has solid quality and reliability, but … Incentivized Helpful? Verified User Engineer Chose Zoom Workplace Zoom is definitely better than Skype. It stacks very well with TeamViewer and LogMeIn Rescue when it comes to actual online meeting and controlling the remote systems. It is better than TeamViewer as it does not require any purchase or full application installation by the … Incentivized Helpful? Rachel Green Marketing Demand Generation Manager Chose Zoom Workplace Join.me is not the most reliable tool. It would break on us before and during meetings. Our go-to-market team has had no issues with Zoom's reliability. Our office also has Skype for Business for our phone line, and can be used for video meetings. We use Skype for Business … Incentivized Helpful? Verified User Professional Chose Zoom Workplace Join.me is like Zoom's kid brother. He's a nice guy, similar to Zoom, but ultimately hasn't matured to where Zoom is today. GoToMeeting is like the neighborhood kid that eats glue. There is no comparing Zoom to Glue-Kid. Zoom will continue to get good grades, excel in sports, … Incentivized Helpful? Verified User Engineer Chose Zoom Workplace TeamViewer is sloppy, and its SSO sign-in is faulty. I am so glad the company steered towards Zoom for all communications. Helpful? Verified User Administrator Chose Zoom Workplace i find Zoom Workplace comparable to GoTo Meeting in most aspects. i find zoom superior to LogMeIn and Teams for taking control of client computers - it's support of shortcuts is perfect, while the other products don't handle shortcuts correctly - they fire the shortcut on your … Incentivized Helpful? Verified User Technician Chose Zoom Workplace We actually use both Teams and Zoom. We mainly use Zoom for meetings with people outside our organization. We regularly host meetings and conferences. It has made things a lot easier for us. It is a universal platform that everyone can use with little to no issues. We like the … Helpful? Samuel Reynolds Principal Consultant Chose Zoom Workplace Zoom crushes them all. Better and more stable connections at prices that make sense for my business. Incentivized Helpful? Philip Butler Founder Chose Zoom Workplace Zoom is the best enterprise level video software, especially when taking meetings with more than 5 people who are all in different locations. Zoom gives you the ability to host polls, Q&A, and a smorgasbord of other specific features that competitors don't have. The only … Incentivized Helpful? Verified User Employee Chose Zoom Workplace We started testing the tool and quickly changed everything. We chose to use it because it worked very well and with a higher quality than expected. Today we do not think of using another tool because it is meeting all our needs. We managed to keep the team updated and united, … Incentivized Helpful? Verified User Manager Chose Zoom Workplace I like Zoom over Join.me because of the Google Calendar integration that it has. The screen sharing also goes both ways between the meeting host and attendee. I like that a lot. We also use Highfive, as it allows for us to share the meetings to our in office TVs. Incentivized Helpful? MF Michael Forsyth IT Manager Chose Zoom Workplace Zoom offers more features, the price is better, and it's easy to use. Incentivized Helpful? Christine Austin Creative Lead, Marketing Chose Zoom Workplace We have found other conferencing solutions to either be too expensive or make it slightly more complicated to actually get a meeting up and going. In our environment, speed is everything. If I want to talk to have an impromptu meeting with someone, I don't want to be fumbling … Incentivized Helpful? Verified User Project Manager Chose Zoom Workplace Zoom is lightweight and easy to use with external users across multiple ecosystems. Easy to share and integrate with meetings and standard business practices make Zoom a go-to solution for collaboration with IT and Marketing teams. Other systems are clunky and resource hungry, … Helpful? Verified User Manager Chose Zoom Workplace Zoom is more reliable and has greater integration options. The ability to be able to use multiple features that fit our needs perfectly. Incentivized Helpful? MH Mike Hilverda Director of Customer Success Chose Zoom Workplace I was fairly satisfied with these other solutions when we had them, but after using Zoom for a few months I much prefer it. The video quality with Zoom makes it easy to see faces and converse face to face rather than just with audio. Zoom also has better settings and … Incentivized Helpful? Verified User Supervisor Chose Zoom Workplace Lifesize and Webex Incentivized Helpful? Josh Soucy Enterprise Channel Sales Representative Chose Zoom Workplace Zoom is far and away the most reliable of any meeting tool I have used. It loads quickly, no one ever unexpectedly drops off the call, and there are never audio issues, unlike every other tool I have used. Incentivized Helpful? Verified User Team Lead Chose Zoom Workplace Zoom is one of the most cost-effective and fully feature options for virtual meetings. I have not experienced any lag, and the video and audio are always high quality for my attendees. It's as easy as sending a link, and people are able to connect from a computer or smartphone … Incentivized Helpful? Kate Masucci Senior Strategist Chose Zoom Workplace It was not my business decision to switch to Zoom. Incentivized Helpful? Siva Guru Project Manager Chose Zoom Workplace Zoom is very easy to use and inexpensive. Zoom has allowed more users during the one call. Good video and audio compared to other products. Incentivized Helpful? Verified User C-Level Executive Chose Zoom Workplace We found that with other solutions, either the meeting client was buggy (UberConference) or had features we’d never use (WebEx). Zoom was found to be much more cost effective than the other solutions we tested, and the call quality was above the rest. Incentivized Helpful?

Features

Join.me (discontinued)

TeamViewer

Zoom Workplace

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Join.me (discontinued) 7.8 75 Ratings 1% below category average	TeamViewer - Ratings	Zoom Workplace 8.4 1002 Ratings 1% above category average
High quality audio	8.566 Ratings	00 Ratings	8.7994 Ratings
High quality video	8.269 Ratings	00 Ratings	8.8994 Ratings
Low bandwidth requirements	7.059 Ratings	00 Ratings	00 Ratings
Mobile support	7.336 Ratings	00 Ratings	00 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	Join.me (discontinued) 7.9 73 Ratings 0% below category average	TeamViewer - Ratings	Zoom Workplace 8.6 1002 Ratings 3% above category average
Desktop sharing	8.573 Ratings	00 Ratings	9.31001 Ratings
Whiteboards	7.433 Ratings	00 Ratings	00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Join.me (discontinued) 8.0 69 Ratings 2% below category average	TeamViewer - Ratings	Zoom Workplace 8.6 1008 Ratings 2% above category average
Calendar integration	8.551 Ratings	00 Ratings	8.8920 Ratings
Meeting initiation	8.464 Ratings	00 Ratings	9.0982 Ratings
Integrates with social media	7.121 Ratings	00 Ratings	00 Ratings
Record meetings / events	8.052 Ratings	00 Ratings	9.1957 Ratings
Slideshows	8.035 Ratings	00 Ratings	00 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	Join.me (discontinued) 8.1 59 Ratings 0% above category average	TeamViewer - Ratings	Zoom Workplace 8.3 871 Ratings 2% above category average
Live chat	8.759 Ratings	00 Ratings	9.0853 Ratings
Audience polling	7.720 Ratings	00 Ratings	00 Ratings
Q&A	7.826 Ratings	00 Ratings	00 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Join.me (discontinued) 8.3 58 Ratings 3% above category average	TeamViewer - Ratings	Zoom Workplace 8.8 860 Ratings 12% above category average
User authentication	8.244 Ratings	00 Ratings	8.7754 Ratings
Participant roles & permissions	8.251 Ratings	00 Ratings	8.6825 Ratings
Confidential attendee list	8.433 Ratings	00 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer 8.6 49 Ratings 2% above category average	Zoom Workplace - Ratings
Role-based user permissions	00 Ratings	8.649 Ratings	00 Ratings

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer 8.5 535 Ratings 2% above category average	Zoom Workplace - Ratings
File transfer	00 Ratings	8.8503 Ratings	00 Ratings
Instant message	00 Ratings	8.6463 Ratings	00 Ratings
Access to sleeping/powered-off computers	00 Ratings	7.3354 Ratings	00 Ratings
Session record	00 Ratings	8.3362 Ratings	00 Ratings
Annotations	00 Ratings	7.9127 Ratings	00 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer 8.0 35 Ratings 2% above category average	Zoom Workplace - Ratings
Third-party software integrations	00 Ratings	8.035 Ratings	00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer 8.3 60 Ratings 6% above category average	Zoom Workplace - Ratings
Attended device access	00 Ratings	9.159 Ratings	00 Ratings
Unattended device access	00 Ratings	8.455 Ratings	00 Ratings
Mobile device access	00 Ratings	7.752 Ratings	00 Ratings
Virtual device access	00 Ratings	8.349 Ratings	00 Ratings
Multiple-display support	00 Ratings	8.250 Ratings	00 Ratings
Multiple concurrent sessions	00 Ratings	8.349 Ratings	00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer - Ratings	Zoom Workplace 7.9 234 Ratings 5% below category average
Hosted PBX	00 Ratings	00 Ratings	7.9111 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	00 Ratings	7.6136 Ratings
Directory of employee names	00 Ratings	00 Ratings	8.2217 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer - Ratings	Zoom Workplace 8.0 263 Ratings 6% below category average
Answering rules	00 Ratings	00 Ratings	8.3191 Ratings
Call recording	00 Ratings	00 Ratings	8.7240 Ratings
Call park	00 Ratings	00 Ratings	7.6147 Ratings
Call screening	00 Ratings	00 Ratings	7.7164 Ratings
Message alerts	00 Ratings	00 Ratings	8.0208 Ratings
Business SMS/External Messaging	00 Ratings	00 Ratings	7.9130 Ratings
Voicemail Transcription	00 Ratings	00 Ratings	7.5183 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer - Ratings	Zoom Workplace 8.7 290 Ratings 1% above category average
Mobile app for iOS	00 Ratings	00 Ratings	8.6256 Ratings
Mobile app for Android	00 Ratings	00 Ratings	8.8175 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	Join.me (discontinued) - Ratings	TeamViewer - Ratings	Zoom Workplace 8.4 247 Ratings 2% above category average
Centralized communications management	00 Ratings	00 Ratings	8.6198 Ratings
Team messaging	00 Ratings	00 Ratings	8.5214 Ratings
Team document sharing	00 Ratings	00 Ratings	8.2191 Ratings
Call and meeting analytics	00 Ratings	00 Ratings	8.3200 Ratings

Best Alternatives
	Join.me (discontinued)	TeamViewer	Zoom Workplace
Small Businesses	Intermedia AnyMeeting Pro Score 7.2 out of 10	Getscreen.me Score 9.6 out of 10	Broadvoice \| GoContact Score 9.3 out of 10
Medium-sized Companies	JioMeet Score 9.8 out of 10	Action1 Score 9.5 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
Enterprises	Webex Meetings Score 8.6 out of 10	Remote Desktop Manager Score 9.5 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	Join.me (discontinued)	TeamViewer	Zoom Workplace
Likelihood to Recommend	7.1 (76 ratings)	8.7 (557 ratings)	8.8 (1019 ratings)
Likelihood to Renew	9.0 (5 ratings)	10.0 (64 ratings)	7.6 (25 ratings)
Usability	10.0 (7 ratings)	9.1 (57 ratings)	8.7 (45 ratings)
Availability	- (0 ratings)	9.1 (5 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	9.1 (5 ratings)	9.0 (3 ratings)
Support Rating	8.8 (25 ratings)	9.6 (50 ratings)	6.1 (46 ratings)
In-Person Training	- (0 ratings)	9.1 (2 ratings)	9.1 (1 ratings)
Online Training	- (0 ratings)	9.1 (4 ratings)	- (0 ratings)
Implementation Rating	10.0 (2 ratings)	8.9 (119 ratings)	6.3 (11 ratings)
Configurability	- (0 ratings)	9.1 (4 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	9.1 (5 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (5 ratings)	9.7 (3 ratings)
Professional Services	- (0 ratings)	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	8.5 (5 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (5 ratings)	7.3 (2 ratings)

User Testimonials
	Join.me (discontinued)	TeamViewer	Zoom Workplace
Likelihood to Recommend	Discontinued Products I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product. Incentivized Verified User Anonymous Read full review	TeamViewer I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN. Incentivized Scott Anderson CIO Read full review	Zoom In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link. Incentivized François Lavallée president Read full review
Pros	Discontinued Products No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work. The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start. Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily. Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later. Incentivized Verified User Anonymous Read full review	TeamViewer It is secure and eliminates the need for VPN for remote users. It offers a 2FA to insure that security is strong for our system. Can save time with file transfer syncs for labels, batches and other files. It supports multi device and cross platform usage within our warehouse. Incentivized TH Tony Higgins CIS Manager Read full review	Zoom Audio quality of phone calls is spot on. Calls are clear and crisp. Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have. Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required. Incentivized DF Denney Fifield Director of Technology Services Read full review
Cons	Discontinued Products There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly. Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage. I think its interface is a little hard for beginners and is not that user friendly. Incentivized Donna-sue Carpenter SMS Routing Manager Read full review	TeamViewer With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer Incentivized Sander de Beus IT Service Coördinator Read full review	Zoom Love notes - allow insertion of table or grid Allow admin to turn off DND Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook Incentivized Cheryl Hillen, CSMC Director Business Admin Read full review
Likelihood to Renew	Discontinued Products This platform enables a very high ROI for the solution that it provides to our team to support our end-users. Incentivized Verified User Anonymous Read full review	TeamViewer We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help. Incentivized Yvonne Graber President, Owner Read full review	Zoom We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice. Stefan Scherbik Associate, Video and Collaboration Read full review
Usability	Discontinued Products Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it! Incentivized Christopher Page, MBA Digital Marketing Consultant Read full review	TeamViewer TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more. Incentivized CA CSM AG, Robert Schürch CEO Read full review	Zoom Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time. RS Russ Spranger Sr. Vehicle manager/it support Read full review
Reliability and Availability	Discontinued Products No answers on this topic	TeamViewer Always available if setup correctly. Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review	Zoom There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter. Stefan Scherbik Associate, Video and Collaboration Read full review
Performance	Discontinued Products No answers on this topic	TeamViewer The application is built on VNC which is a very stable technology. Mike Robinson Internet Director / UNIX Administrator Read full review	Zoom Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc. Stefan Scherbik Associate, Video and Collaboration Read full review
Support Rating	Discontinued Products I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less). Incentivized Samarah Sardoni Lead Project Manager Read full review	TeamViewer the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly. Incentivized Andrew Shannon Senior System Administrator Read full review	Zoom Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs. Incentivized SD Sheryl Dorton Office Manager Read full review
In-Person Training	Discontinued Products No answers on this topic	TeamViewer As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review	Zoom No answers on this topic
Online Training	Discontinued Products No answers on this topic	TeamViewer I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review	Zoom No answers on this topic
Implementation Rating	Discontinued Products This is a fairly simple product which doesn't require much "implementation" work for our use cases. Incentivized Chris Whisonant Lead Consultant Read full review	TeamViewer TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well. Incentivized J Rio Fultz CEO Read full review	Zoom If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology. Stefan Scherbik Associate, Video and Collaboration Read full review
Alternatives Considered	Discontinued Products If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options. Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version. Incentivized HS Harshal Shah Engineering Read full review	Zoom Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative. Incentivized Daniel Berry Copywriter Read full review
Contract Terms and Pricing Model	Discontinued Products No answers on this topic	TeamViewer No answers on this topic	Zoom The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times. Bart Harris Software Engineer, Infrastructure Read full review
Scalability	Discontinued Products No answers on this topic	TeamViewer Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review	Zoom Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all. Stefan Scherbik Associate, Video and Collaboration Read full review
Professional Services	Discontinued Products No answers on this topic	TeamViewer No answers on this topic	Zoom Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out. Brandon Losover SMB Sales Specialist Read full review
Return on Investment	Discontinued Products Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution. More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it. Incentivized Gwen Pierre Product Analyst Read full review	TeamViewer It took about 3 months. Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems. Remotely accessing devices in our office allows employees to stay productive while working from home. TeamViewer helps us to collaborate with other firms for projects we're doing. Incentivized AR Akshat Rana Technical Support Read full review	Zoom We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive. We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive. Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible Incentivized Randy Palmer Manager, Training & Learning Development Read full review
ScreenShots		TeamViewer Screenshots	Zoom Workplace Screenshots