Jotform vs. OneDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jotform
Score 8.7 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
OneDesk
Score 8.0 out of 10
N/A
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.
$55
per month
Pricing
JotformOneDesk
Editions & Modules
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Per User Per Month (Billed Annually)
$9
Paid Annually
Per User Per Month (Billed Monthly)
$11
Paid Monthly
Offerings
Pricing Offerings
JotformOneDesk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFor any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.
More Pricing Information
Features
JotformOneDesk
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Jotform
8.1
119 Ratings
4% above category average
OneDesk
-
Ratings
Survey templates8.4102 Ratings00 Ratings
Themes7.9108 Ratings00 Ratings
Custom logo/branding8.1112 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Jotform
8.5
114 Ratings
1% below category average
OneDesk
-
Ratings
Changes to live survey8.795 Ratings00 Ratings
Question design help8.194 Ratings00 Ratings
Multiple question types8.6111 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Jotform
8.1
94 Ratings
3% below category average
OneDesk
-
Ratings
Survey logic flexibility8.194 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Jotform
8.6
116 Ratings
4% above category average
OneDesk
-
Ratings
Response tracking8.7109 Ratings00 Ratings
Data export8.9110 Ratings00 Ratings
Standard reports8.699 Ratings00 Ratings
Custom reports8.493 Ratings00 Ratings
Analytics8.287 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Jotform
8.2
94 Ratings
2% below category average
OneDesk
-
Ratings
Access controls8.090 Ratings00 Ratings
Compliance8.585 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Jotform
7.8
71 Ratings
4% below category average
OneDesk
-
Ratings
Vendor-offered crowdsourcing7.755 Ratings00 Ratings
Respondent restrictions7.971 Ratings00 Ratings
Best Alternatives
JotformOneDesk
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
FunctionFox
FunctionFox
Score 8.3 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.7 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JotformOneDesk
Likelihood to Recommend
8.6
(139 ratings)
-
(0 ratings)
Likelihood to Renew
8.1
(6 ratings)
-
(0 ratings)
Usability
8.8
(93 ratings)
-
(0 ratings)
Support Rating
8.0
(81 ratings)
-
(0 ratings)
Implementation Rating
8.2
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
JotformOneDesk
Likelihood to Recommend
Jotform
I like that it easily captures the data we need. There are calculator options, so it's best for our petty cash or overtime request, and the date options are best for our leave applications.
It has more features than Google or Microsoft Forms, which could make it a bit more complicated for those who have gotten used to the simplicity of both Google or Microsoft.
Read full review
OneDesk
No answers on this topic
Pros
Jotform
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
Read full review
OneDesk
No answers on this topic
Cons
Jotform
  • I understand that jotform is a business but I wish you had a little higher capacity limits on the free version
  • The paid versions are a little pricey. Would be great if it was not a reoccurring monthly charge but rather a one time fee for the paid versions.
  • I wish i could get notification emails sent to more that one email address on the free version
Read full review
OneDesk
No answers on this topic
Likelihood to Renew
Jotform
I need this software to run my business, it's built around it.
Read full review
OneDesk
No answers on this topic
Usability
Jotform
As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
Read full review
OneDesk
No answers on this topic
Support Rating
Jotform
I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
Read full review
OneDesk
No answers on this topic
Implementation Rating
Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
Read full review
OneDesk
No answers on this topic
Alternatives Considered
Jotform
Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
Read full review
OneDesk
No answers on this topic
Return on Investment
Jotform
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
Read full review
OneDesk
No answers on this topic
ScreenShots

Jotform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

OneDesk Screenshots

Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.Screenshot of Hierarchical tree view shows relationship between nested tickets, projects, and porfolios.Screenshot of View all tickets and who they have been assigned in customizable views.Screenshot of Kanban Status Board allows you to customize the columns of statuses and click & drag to change status.Screenshot of Hierarchical tree view shows relationship between nested tasks, projects, and porfolios.