Likelihood to Recommend Tebra Technologies, Inc (Kareo + PatientPop)
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
Read full review The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
Read full review Pros Tebra Technologies, Inc (Kareo + PatientPop)
Kareo stays up to date on insurance changes which allow for smooth transitions. Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier. I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up. Read full review Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors. Charting- Very detailed integration for charting. Reporting- We really enjoy the reports we can pull from within the software. Read full review Cons Tebra Technologies, Inc (Kareo + PatientPop)
I've spent hours on the phone discussing various issues with regards to data variance between two different source documents within the software. At one point, I could not reconcile the A/R balance on one of the dashboards to the A/R balance pulled from the Excel add-in. Unfortunately, their support teams were not able to help out with this. The Excel add-in falls short in a few key areas. Specifically, they do not provide a simple method of joining data fields from the "charges," "payments," and "transactions" tables. One is left to attempt to join the data sets via VLOOKUP or INDEX(MATCH). At times, we have had issues with the API providing information that would not tie out to figures reported elsewhere within the software. Unfortunately, their support teams were not able to help out with this. Read full review Have Physician Assistant as a provider status. Make the notes section of each patients account displays towards the top of page and not the bottom. Read full review Support Rating Tebra Technologies, Inc (Kareo + PatientPop)
We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.
Read full review Alternatives Considered Tebra Technologies, Inc (Kareo + PatientPop)
We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with Compulink.
Read full review NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
Read full review Return on Investment Tebra Technologies, Inc (Kareo + PatientPop)
Kareo had an overall low return on investment. Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation. The time spent attempting to reconcile the system to itself was rather wasteful. Read full review ScreenShots