Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
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Live2Support
Score 10.0 out of 10
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Live2Support is a live chat software for online customer service
$9.99
per month
Pricing
Khoros Care
Live2Support
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros Care
Live2Support
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing is variable based on the needs of the customer.
If you have a single platform where you can interact with your customers from different social media channels then Khoros care is the best thing out there. All messages from different platforms are available at one place so there is nothing one can miss with customer satisfaction is paramount for you. It also has a great moderating feature where you can deliberately post things with proper approvals in place.
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.
The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
I would like to be able to see deleted comments/tweets so we can look into the issues.
I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
While I no longer use Khoros Care (switched companies) I would renew if possible simply for the dedicated support and continuous improvements the platform and the team have made on our social performance. Khoros is amazing in supporting small but impactful social media teams and fills in a lot of blanks.
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
I was present for the implementation of Khoros Care and it was a very smooth process. From the beginning it worked as needed and we received the support we needed to get used to the platform. It was an easy transition from our old system, and allowed for more growth.
Both Khoros and Zendesk offer robust customer engagement solutions, but Khoros stands out in several ways. While Zendesk provides excellent ticketing and support functionalities, Khoros extends beyond traditional customer service, offering a comprehensive suite that includes social media management, community engagement, and broader digital care solutions.Khoros' strength lies in its ability to consolidate interactions from various digital touchpoints seamlessly, allowing for a unified approach to customer engagement across multiple channels. Its advanced analytics and automation capabilities empower businesses to derive deeper insights from customer interactions, facilitating data-driven decision-making.While Zendesk is exceptional for ticketing and support, Khoros' versatility and scalability make it stand out for companies aiming for a holistic, digital-first approach to customer engagement. Khoros' emphasis on integrating social media, messaging, and community management into one cohesive platform provides a more comprehensive view of customer interactions.Therefore, based on my experience with both platforms, if you're looking for a solution that encompasses a wider spectrum of digital customer engagement, offers deeper analytics, and seamlessly handles diverse channels, Khoros would be the optimal choice.
They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
The products is well suited for our organisation. We have been fortunate to work quite closely with the engineering team who have assisted our organisation meet security requirements for some of the channels we ingest data from. Although time-consuming, the alignment has been useful in some of the resource migrations that Khoros had to follow.
Helps us keep up with our current customers and resolve their issues ASAP
Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
