Chose Khoros Service
The user interface was much more personable, and we found we had overall less issues with the program itself.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
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Editions & Modules | No answers on this topic | ||||||||||
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Entry-level Setup Fee | Optional | ||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | ||||||||||
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Considered Both Products | Khoros Service |
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Small Businesses | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives |
Khoros Service | |
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Likelihood to Recommend | 7.8 (110 ratings) |
Likelihood to Renew | 7.6 (77 ratings) |
Usability | 6.4 (8 ratings) |
Availability | 9.0 (2 ratings) |
Performance | 9.0 (2 ratings) |
Support Rating | 8.3 (10 ratings) |
In-Person Training | 9.0 (2 ratings) |
Online Training | 7.3 (1 ratings) |
Implementation Rating | 7.3 (69 ratings) |
Ease of integration | 6.4 (1 ratings) |
Product Scalability | 8.0 (75 ratings) |
Khoros Service | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) |
Pros | Khoros (Formerly Spredfast + Lithium) |
Cons | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) |
Usability | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) |
Performance | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) |
Scalability | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Service Screenshots |