Khoros Communities vs. Quadient Inspire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros Communities
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.N/A
Quadient Inspire
Score 9.4 out of 10
N/A
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.N/A
Pricing
Khoros CommunitiesQuadient Inspire
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CommunitiesQuadient Inspire
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing is variable based on the needs of the customer.The solution is highly modular. Pricing may differ a lot depending on usage and configuration.
More Pricing Information
Community Pulse
Khoros CommunitiesQuadient Inspire
Top Pros
Top Cons
Best Alternatives
Khoros CommunitiesQuadient Inspire
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
Sogolytics
Sogolytics
Score 8.8 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Discord
Discord
Score 8.5 out of 10
Verint Knowledge Management
Verint Knowledge Management
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CommunitiesQuadient Inspire
Likelihood to Recommend
8.3
(97 ratings)
9.7
(34 ratings)
Likelihood to Renew
5.7
(7 ratings)
9.1
(2 ratings)
Usability
5.0
(3 ratings)
8.7
(18 ratings)
Availability
9.0
(1 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
5.5
(5 ratings)
7.8
(21 ratings)
In-Person Training
9.1
(1 ratings)
10.0
(1 ratings)
Online Training
4.5
(2 ratings)
9.1
(2 ratings)
Implementation Rating
10.0
(1 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.3
(5 ratings)
Ease of integration
10.0
(1 ratings)
1.0
(1 ratings)
Product Scalability
8.3
(88 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
8.9
(5 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Khoros CommunitiesQuadient Inspire
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.
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Quadient
Quadient Inspire is well suited to complex processes and requests. It is very well designed software which includes numerous plug in options for ease of use with other software. They have built in security functions to protect intellectual property and prohibit unauthorized changes. This software is great for people who need control and large feature sets or work with quantities in the millions. Of course, it also works fine on smaller projects. Where it would be overkill is for environments which only need simple variable pieces. Just setting up an address block? If this is your regular job, this software is excessive
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Pros
Khoros (Formerly Spredfast + Lithium)
  • Increase in suggestions from our clients to know what we should improve.
  • Reduce technical support costs and incredibly increase sales.
  • It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
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Quadient
  • Highly flexible data ingestion
  • Clear and powerful workflow design that makes support easy to understand as teams evolve
  • Great internal debugging tool that simplifies and accelerates the development cycle
  • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
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Cons
Khoros (Formerly Spredfast + Lithium)
  • Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
  • Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
  • Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
  • More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
  • Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
  • Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
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Quadient
  • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
  • Not able to unload all file types into maps. It would be great to have video.
  • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
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Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
On a scale of 1 to 10, I'd give Khoros Communities a solid 8. The system is extremely easy to use, enabling our team and community members to navigate and interact with the platform with ease. The wide range of features offered by Khoros Communities has greatly enriched our online interactions and improved the efficiency of our customer service. The technical support team has also been extremely helpful, could be quicker sometimes for answering our questions but they efficiently resolving any problems we have encountered. The platform is perfectly scalable, capable of handling our growing user base without any performance problems. What's more, Khoros Communities offers excellent integration capabilities with our other software tools, making our operations smoother and more efficient
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Quadient
We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
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Usability
Khoros (Formerly Spredfast + Lithium)
Like every backend, it can always be improved upon. The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
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Quadient
There are parts of the product that are extremely easy to use, but it can be hard to build it up to get to that point. I'm a power user and I know I've only barely scratched the surface, but the transactional users barely have to lift a finger to get their letters out. There's a lot more that can be done if I had the time and resources to devote to improving our letters more and there are times when the interface is in my way as to meeting those goals, but by and large, it's a swift and easy to use program.
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Reliability and Availability
Khoros (Formerly Spredfast + Lithium)
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
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Quadient
I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
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Performance
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Quadient
I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
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Support Rating
Khoros (Formerly Spredfast + Lithium)
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
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Quadient
Overall Quadient team is very responsive and willing to come to the table and provide valuable information and resolution for problems. What tier of support you have would defiantly impact the experience you have. Had some challenges with a few members of the support team , but when brought up with the vendor it was quickly resolved
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In-Person Training
Khoros (Formerly Spredfast + Lithium)
I think it is engaging and has good instructors.
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Quadient
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
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Online Training
Khoros (Formerly Spredfast + Lithium)
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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Quadient
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
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Implementation Rating
Khoros (Formerly Spredfast + Lithium)
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
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Quadient
As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Large companies and organizations with complex community needs are well served by Khoros communities. The platform's advanced analytics and reporting features helps organizations seeking deeper insights. The gamification is the best way to boost user engagement, Khoros Communities has a rich feature set. Also with customization options offered by Khoros Communities, companies can develop a unique and customized community experience.
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Quadient
The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient. Compart: As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it. Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
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Contract Terms and Pricing Model
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Quadient
Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.
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Scalability
Khoros (Formerly Spredfast + Lithium)
I think I would give Khoros an overall 7, while there were things we really liked about it. I also saw things that just did not work well for us. We like using iG but it was not the friendliest in using it on that platform. Sometimes the software would glitch or lag which is not helpful during high critical moments
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Quadient
I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
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Professional Services
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Quadient
The PSO team is very involved and knowledgeable. Some times there are availability issues due to the number of companies they are supporting but they do their best to deliver on time. PSO cost aren't cheap, but they deliver a big bang for the buck especially on critical projects or involving them in strategic approaches/decisions.
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Return on Investment
Khoros (Formerly Spredfast + Lithium)
  • We are able to see what our different cohorts of customers are doing within the community, and we are able to create content and programs based on the engagement we get from these different groups.
  • We have been able to start an Idea Exchange space where our customers can share, vote, and comment on features they would like to see in our products. It quickly became a very popular place within the Community.
  • With the discussion forums, we are able to use the Accepted Solutions functions to help deflect tickets and Support interactions working on a 1-to-many scale.
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Quadient
  • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
  • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
  • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
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ScreenShots

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.

Quadient Inspire Screenshots

Screenshot of Inspire Interactive can be used to create ad hoc communications with pre-approved blocks of content.Screenshot of Additional personalization can be added leveraging customer data and variable content with Inspire Interactive.