Kintone vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 8.7 out of 10
N/A
Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims…
$24
per month per user
Veeva CRM
Score 6.9 out of 10
N/A
Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement.N/A
Pricing
KintoneVeeva CRM
Editions & Modules
Professional Subscription
$24
per month per user
No answers on this topic
Offerings
Pricing Offerings
KintoneVeeva CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll subscriptions have a minimum 5 users requirement. We also offer Nonprofit Subscription (only applies to 501(c)3 orgs), GOV subscription and EDU subscription at $15/month/user. For Enterprise accounts, please contact us directly for custom pricing.
More Pricing Information
Features
KintoneVeeva CRM
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
9.0
43 Ratings
1% above category average
Veeva CRM
-
Ratings
Platform Security9.034 Ratings00 Ratings
Platform User Management9.140 Ratings00 Ratings
Reusability9.038 Ratings00 Ratings
Platform Scalability9.140 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
7.6
3 Ratings
1% below category average
Customer data management / contact management00 Ratings8.03 Ratings
Workflow management00 Ratings8.13 Ratings
Territory management00 Ratings7.13 Ratings
Opportunity management00 Ratings8.02 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.62 Ratings
Contract management00 Ratings7.12 Ratings
Quote & order management00 Ratings6.12 Ratings
Interaction tracking00 Ratings8.33 Ratings
Channel / partner relationship management00 Ratings8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
8.0
2 Ratings
7% above category average
Case management00 Ratings8.02 Ratings
Call center management00 Ratings8.01 Ratings
Help desk management00 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
7.1
2 Ratings
6% below category average
Lead management00 Ratings7.02 Ratings
Email marketing00 Ratings7.12 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
7.5
2 Ratings
1% below category average
Task management00 Ratings8.02 Ratings
Billing and invoicing management00 Ratings7.62 Ratings
Reporting00 Ratings6.92 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
6.4
3 Ratings
16% below category average
Forecasting00 Ratings6.12 Ratings
Pipeline visualization00 Ratings7.72 Ratings
Customizable reports00 Ratings5.53 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
7.4
3 Ratings
2% below category average
Custom fields00 Ratings7.23 Ratings
Custom objects00 Ratings7.23 Ratings
Scripting environment00 Ratings7.32 Ratings
API for custom integration00 Ratings7.93 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
9.0
3 Ratings
8% above category average
Single sign-on capability00 Ratings9.03 Ratings
Role-based user permissions00 Ratings9.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
8.5
1 Ratings
16% above category average
Social data00 Ratings8.01 Ratings
Social engagement00 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
9.0
1 Ratings
22% above category average
Marketing automation00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
-
Ratings
Veeva CRM
9.2
3 Ratings
21% above category average
Mobile access00 Ratings9.23 Ratings
Best Alternatives
KintoneVeeva CRM
Small Businesses
Jotform
Jotform
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneVeeva CRM
Likelihood to Recommend
8.9
(48 ratings)
8.1
(3 ratings)
Likelihood to Renew
8.3
(5 ratings)
-
(0 ratings)
Usability
7.8
(5 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(46 ratings)
-
(0 ratings)
Implementation Rating
6.8
(4 ratings)
-
(0 ratings)
Configurability
9.2
(42 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
KintoneVeeva CRM
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Veeva Systems
  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
Veeva Systems
  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
Read full review
Veeva Systems
No answers on this topic
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
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Veeva Systems
No answers on this topic
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Veeva Systems
No answers on this topic
Performance
Kintone
No issues.
Read full review
Veeva Systems
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
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Veeva Systems
No answers on this topic
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
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Veeva Systems
No answers on this topic
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
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Veeva Systems
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
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Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
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Veeva Systems
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Veeva Systems
No answers on this topic
Professional Services
Kintone
Needed improvement at the time.
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Veeva Systems
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
Veeva Systems
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Read full review
ScreenShots

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views