Likelihood to Recommend
Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
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Overall, when comparing Webex Calling with one of its main competitors, it has proven to be more stable and less prone to hang-ups. The audio and video call quality is superior, with clearer and louder sound, making it an ideal choice for remote communication. It works well across a variety of devices, both on phones and laptops. There were some issues experienced when trying to use the app with certain internet service providers, but these were resolved by switching providers. It's possible that these issues were specific to certain internet service providers.
Read full review Pros Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile. The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone. The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call. Read full review Ability to join via phone in the event that you don't have internet connection Providing call in numbers and local global numbers Chat feature allows you to communicate with the whole group or just one member if needed. Background options if you want to block out your real background The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording) Easy to make updates to the settings of an already scheduled meeting. Let's you know when someone has joined the call (makes a sound for each person) Read full review Cons "Power Dialer" doesn't work all the time. Only records; doesn't give any type of analysis. Getting your account set up correctly can be confusing. Read full review The mobile app could use some work with regard to the integration of calendars. It would be fantastic to see any improvements made to the control of background noise, regardless of the headsets that are being used and regardless of the devices. Changing user locations requires removing their license. After changing location, re-licensing is possible. Voicemail and call settings are lost. Multiple domain and ADFS login flexibility is missing. Read full review Likelihood to Renew
because have been using it and its easy to configure and manage
Read full review Usability
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review Alternatives Considered
Kixie integrated much better with our CRM (Zoho) than
. In addition, Kixie had increased reporting features that
did not offer--
's reporting was limited and not detailed enough for our purposes. Lastly, at the time,
did not have the inbound call services that Kixie offered. In fact,
did not have any inbound services when we were using the software.
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Webex Calling provides additional features and a greater ease of access compared to
. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.
Read full review Return on Investment Negative- the "Power Dialer" doesn't load Negative- missed calls because not loading correctly Positive- can call anyone with a click of a button Read full review I don't make decisions on ROI, but Webex Calling is used quite widely in the organization. The ease of calling definitely makes it easy to coordinate across teams and geographies. Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling. Read full review ScreenShots