What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 9.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Mojo Helpdesk
9.8
Organize and prioritize service tickets
KronoDesk
8.2
Mojo Helpdesk
10.0
Expert directory
KronoDesk
8.2
Mojo Helpdesk
10.0
Subscription-based notifications
KronoDesk
8.2
Mojo Helpdesk
10.0
ITSM collaboration and documentation
KronoDesk
8.2
Mojo Helpdesk
9.0
Ticket creation and submission
KronoDesk
8.2
Mojo Helpdesk
10.0
Ticket response
KronoDesk
8.2
Mojo Helpdesk
10.0

Self Help Community

KronoDesk
8.2
Mojo Helpdesk
10.0
External knowledge base
KronoDesk
8.2
Mojo Helpdesk
10.0
Internal knowledge base
KronoDesk
8.2
Mojo Helpdesk
10.0

Multi-Channel Help

KronoDesk
8.4
Mojo Helpdesk
10.0
Customer portal
KronoDesk
8.2
Mojo Helpdesk
10.0
IVR
KronoDesk
8.2
Mojo Helpdesk
Social integration
KronoDesk
8.2
Mojo Helpdesk
10.0
Email support
KronoDesk
9.1
Mojo Helpdesk
10.0
Help Desk CRM integration
KronoDesk
8.2
Mojo Helpdesk
10.0

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
Mojo Helpdesk
9.0

Add comparison