Kustomer vs. Vlocity for Communications & Media
Kustomer vs. Vlocity for Communications & Media
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Vlocity for Communications & Media | N/A | Vlocity's cloud app for Communications & Media companies adds industry-specific CRM functionality on top of Salesforce. It is designed to be more easily maintained, particularly with regard to Salesforce updates and other integrations, than an on-premise custom solution. By providing salespeople and customer service representatives with a 360 degree customer view, Vlocity aims to increase efficiency as well as customer satisfaction. Features include omni-channel… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Vlocity for Communications & Media | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Vlocity for Communications & Media | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Vlocity for Communications & Media | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Vlocity for Communications & Media | |
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Likelihood to Recommend | Kustomer, LLC | Vlocity No answers on this topic |
Pros | Kustomer, LLC | Vlocity No answers on this topic |
Cons | Kustomer, LLC | Vlocity No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Vlocity No answers on this topic |
Usability | Kustomer, LLC | Vlocity No answers on this topic |
Reliability and Availability | Kustomer, LLC | Vlocity No answers on this topic |
Performance | Kustomer, LLC | Vlocity No answers on this topic |
Support Rating | Kustomer, LLC | Vlocity No answers on this topic |
In-Person Training | Kustomer, LLC | Vlocity No answers on this topic |
Online Training | Kustomer, LLC | Vlocity No answers on this topic |
Implementation Rating | Kustomer, LLC | Vlocity No answers on this topic |
Alternatives Considered | Kustomer, LLC | Vlocity No answers on this topic |
Scalability | Kustomer, LLC | Vlocity No answers on this topic |
Return on Investment | Kustomer, LLC | Vlocity No answers on this topic |
ScreenShots | Kustomer Screenshots |