LastPass is a password management application to simplify access to enterprise applications for users but also increase centrality and ease of management of access for administrators with task automation, convenient and secure password sharing, and other features.
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SAP Customer Data Solutions
Score 8.4 out of 10
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The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.
For any business that is remote - this is an absolute must. Businesses that are brick and mortar that don't have a lot of passwords or not a lot being used across the board, this may not be something a company like that would have a need for. But anything remote or with many employees using logins to outside websites and apps, this is the way to go.
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
LastPass has been a game changer for me. I keep more than 100 passwords for financial sites for my company and many of those sites will automatically log you out if you've been idle for 10 or 15 minutes. Typing and re-typing credentials is not only extremely inefficient, but it also adds the risk that you could type them incorrectly and have your account locked. LastPass fills in all my credentials automatically and helps me to generate secure passwords for new sites. I will always want this software on my machine because it makes my life so much easier.
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
I login to LastPass when I turn on my computer in the morning and I use it throughout the day. I cannot express how much easier, quicker, smoother (running out of adjectives) this is than our old Excel spreadsheet. I don't bookmark pages anymore, I put them in last pass as all I have to do is search for the site name, press launch and because I have auto signin for most of the sites, I'm in and doing my business in seconds. Truly a blessing!
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
LastPass is part of the essential lifeblood of our operations. It's so immensely necessary and useful that I can't imagine doing my job without it. The peace of mind it delivers along with convenience and the constant updates to the latest and greatest features make this product all around amazing. I can't recommend it enough.
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup. Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Educating users on password management and the basics of the solution is key to then have them successfully start using it themselves. Many have taken it further and now use it for personal passwords as well.
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
The has been the first and only password management software that I have used so far, and haven't found a need to change it. I have seen promotions for other software like Roboform and Dashlane but have not had the desire to test how these work because I'm comfortable using Lastpass.
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
It has been really helpful to be able to evolve how we use LastPass as we grow and change departments, add departments, add personnel, and levels of security. Having some flexibility has been great to get us what we need and not have to change platforms, which for a growing company is always a pain.
Mitigating MSP compromising is the biggest thing. We have not had a breach before LastPass for Business, and certainly not since. Many MSPs get compromised due to recycled passwords and having them stored insecurely.
Another positive is that we are a reseller. When we see a client using autofill in a browser, which is insecure, we can offer them this solution, and being users ourselves, helps with the selling points.
When onboarding new employees, being able to add them to LastPass for access already conditions them that this is the only way to manage passwords for our customers. This mitigates, if not fully eliminates, the possibility of security breaches.
