39 Ratings
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Score 7.3 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Logi Analytics

Well Suited - It's very easy for a non-developer to make clear/easily understood important data displaysGreat options for displaying data, UI provides great assistance helping you determine what chart, graph etc., to utilize for peak output.Saves tons of developer hours by allowing non-developers to be able to create and design things.Less Suited - It's not a big fan of displaying 1000 page PDFs but with adequate setup and drill downs, you can turn that huge PDF into 2 pages of what you actually need.
Dallas McVeay | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Logi Analytics
7.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pixel Perfect reports
Logi Analytics
5.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Customizable dashboards
Logi Analytics
9.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Formatting Templates
Logi Analytics
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Ad-hoc Reporting

Logi Analytics
6.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Drill-down analysis
Logi Analytics
8.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Formatting capabilities
Logi Analytics
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Integration with R or other statistical packages
Logi Analytics
1.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report sharing and collaboration
Logi Analytics
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Report Output and Scheduling

Logi Analytics
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to Web
Logi Analytics
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to PDF
Logi Analytics
8.9
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Delivery Scheduling
Logi Analytics
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Data Discovery and Visualization

Logi Analytics
6.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pre-built visualization formats (heatmaps, scatter plots etc.)
Logi Analytics
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Location Analytics / Geographic Visualization
Logi Analytics
7.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Predictive Analytics
Logi Analytics
4.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Access Control and Security

Logi Analytics
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multi-User Support (named login)
Logi Analytics
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Role-Based Security Model
Logi Analytics
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multiple Access Permission Levels (Create, Read, Delete)
Logi Analytics
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mobile Capabilities

Logi Analytics
7.9
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Responsive Design for Web Access
Logi Analytics
7.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Dashboard / Report / Visualization Interactivity on Mobile
Logi Analytics
8.1
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Application Program Interfaces (APIs) / Embedding

Logi Analytics
7.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
REST API
Logi Analytics
7.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Javascript API
Logi Analytics
7.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
iFrames
Logi Analytics
7.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Themeable User Interface (UI)
Logi Analytics
7.9
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pros

Logi Analytics

  • The ability to easily integrate data across multiple data platforms
  • The product is easy to implement and learn
  • The elemental design allows for recycling of concepts and features across various reports and output
  • The security was easy to implement into our existing environment
  • The number of options available for data manipulation and presentation, including Scheduling and Caching data, makes it easy to solve any problem or create content for any request
  • Logi's Support Portal staff are absolutely top notch. They are responsive and knowledgeable. Due to the elemental design (see above), it is easy to communicate concepts to and from Logi Support via code samples and/or sample applications. The sample applications which we have received from Logi Support have formed some of the core concepts of our Logi Developer training!
Johnny Stevens | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

Logi Analytics

  • Logi Studio is currently only available on Windows. I understand the backend is ASP.net but it would be nice to have more flexibility in this given their software can also be java-based (we run their software on a Linux server using java).
  • Logi Info keeps all files as XML, which is fine and actually helps in terms of scripting report creation. The issue is that the majority of settings can only live on a server instead of a database. They do allow reports to now live in a database, but other aspects (such as users saving bookmarks and reports) cannot be and are all saved directly on the server.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Likelihood to Renew

Logi Analytics

Logi Analytics 8.0
Based on 1 answer
Logi Analytics is a great solution if you need just the user interface. However there are other tools stronger at the overall data flow which include a user interface as part of their product.
Michael Spino | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Alternatives Considered

Logi Analytics

It can be embedded on top of a website for direct analysis. I feel this is a way faster and a better solution. This is like an integrated solution. That's why the firm selected Logi Analytics for quick insights on customer behavior and data.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

Logi Analytics

  • Our Chief Operations Officer has commented several times about how important LOGI has been in identifying opportunities for us to work on, and key areas to focus on to improve revenue generation
  • We have used LOGI to automate work processes that used to be paper-based.
  • We've filled in holes in work processes, and freed up work hours allowing people to focus on more important daily tasks.
Steve Baker | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Screenshots

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pricing Details

Logi Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Logi Analytics
7.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6

Likelihood to Renew

Logi Analytics
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Usability

Logi Analytics
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0

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