What users are saying about
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53 Ratings

LogicMonitor

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53 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

LogicMonitor

If you're looking for a complete monitoring/reporting solution that's competitive in terms of pricing and capability, then LogicMonitor really does tick many boxes here. We've not got to test many specific areas (i.e. Linux host/web server monitoring/SQL Server monitoring) in real depth as our trail focus was on network monitoring, but that said we did get to see that this tool really does have a solid and well-deserved place in the infrastructure monitoring marketplace. If you're after a tool that really does offer across the board monitoring with a strong support base and a competitive pricing model, then you would be well served to give LogicMonitor a trail. We trailed the complete product from Computer Associates which is one of the few in the marketplace that I can liken to LogicMonitor (apart from maybe SolarWinds in terms of infra coverage) and their price was through the roof for us (despite being a university).
Anonymous | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

LogicMonitor
Panda Systems Management
8.4
Remote monitoring
LogicMonitor
Panda Systems Management
9.0
Network device monitoring
LogicMonitor
Panda Systems Management
8.0
Multiple Server Monitoring
LogicMonitor
Panda Systems Management
8.0
Multi-device monitoring
LogicMonitor
Panda Systems Management
9.0
Automated alerts and notifications
LogicMonitor
Panda Systems Management
8.0

Management Tasks

LogicMonitor
Panda Systems Management
7.3
Patch Management
LogicMonitor
Panda Systems Management
4.5
Service configuration management
LogicMonitor
Panda Systems Management
8.0
Software and hardware inventory
LogicMonitor
Panda Systems Management
9.5
Policy-based automation
LogicMonitor
Panda Systems Management
7.0

Reporting

LogicMonitor
Panda Systems Management
8.2
Performance data reports
LogicMonitor
Panda Systems Management
8.5
Customizable reporting
LogicMonitor
Panda Systems Management
8.5
Data visualization
LogicMonitor
Panda Systems Management
8.5
Risk analysis
LogicMonitor
Panda Systems Management
7.5

Security

LogicMonitor
Panda Systems Management
8.0
Antivirus and malware management
LogicMonitor
Panda Systems Management
6.0
Adinistraor access control
LogicMonitor
Panda Systems Management
10.0

Pros

LogicMonitor

  • Flexibility with datasources - if one does not exist for a specific technology you can create it yourself
  • API - really flexible and easy to work with API to make tasks automated
  • Dashboarding - Simple and easy to use while also being effective
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
  • Inventory management. We get some great insight from the reports we can run.
  • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
Anonymous | TrustRadius Reviewer

Cons

LogicMonitor

  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
William Guertin | TrustRadius Reviewer

Panda Systems Management

  • More intuitive UI
  • Better integration with Windows and Windows Update
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 21 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management 7.5
Based on 4 answers
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

Panda Systems Management

Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
Anonymous | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

Panda Systems Management

  • It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
  • It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
  • Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Panda Systems Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogicMonitor
9.9
Panda Systems Management
7.5

Likelihood to Renew

LogicMonitor
8.0
Panda Systems Management

Usability

LogicMonitor
9.0
Panda Systems Management

Support Rating

LogicMonitor
9.9
Panda Systems Management
7.5

Implementation Rating

LogicMonitor
10.0
Panda Systems Management

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