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LogicMonitor is a good, stable, and reliable monitoring solution
June 26, 2023

LogicMonitor is a good, stable, and reliable monitoring solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

Used to monitor device and site uptime and generate monthly metrics reports for availability. We use it to monitor our public facing websites for performance and uptime. It is also used to provide backups and change notification for all network device configurations, along with storage and analysis of syslogs.
  • The cloud based service has provided good WebUI performance for our global users.
  • Upgrades to the system and our collectors have been seamless with no downtime.
  • The anomaly detection for Windows and network logs is very nice.
  • The support team is great. I can reach out to them directly through the portal in a chat to get immediate help with any issues that come up or if I just need guidance.
  • The reporting area is very weak and has some unexpected limitations.
  • There are no network configuration management functions, such as being able to search configs for a specific setting (or lack of).
  • Licensing is very expensive compared to some other solutions we looked at.
  • Far less alert noise than our previous solution. We have it tuned to provide email alerts for a few key metrics and text messages for critical issues.
  • The web portal has always been available and the snappy performance really helps when urgent troubleshooting needs to be done.
  • All updates to the systems are scheduled and work seamlessly which has greatly reduced the load on the network team not having to schedule downtime to perform upgrades.
  • The ability to quickly throw graphs from multiple systems/interfaces into a dashboard so that they can be analyzed on one screen to look for anomalies has greatly reduced the troubleshooting on some complex network issues.
We are currently monitoring 500 network devices (Cisco switches, PulseSecure VPN, Checkpoint firewalls, Cisco SDWAN, Cisco Wireless) and using LogicMonitor as the syslog collector. We also have 900 (mostly Windows) servers being monitored. About 700 of them are fully monitored (consuming a license) and the other 200 are non production and are monitored through vCenter or Nutanix. We also have several APC UPS units being monitored at the branch offices and LogicMonitor provides a very nice dashboard to track the expected runtime available.
Currently, our cloud migration is going very slow with a preference to keep most systems on prem in our regional datacenters. We have not had an opportunity to really test out the cloud integration abilities of LogicMonitor.
We were able to use LogicMonitor to consolidate our syslog server, monitoring platform, and Windows log server analyzer into this one cloud based tool. We are also able to run the LogicMonitor collectors on existing servers at key sites instead of having dedicated systems and since this is a SaaS platform we don't have to provide any database servers. Overall we have greatly reduced the on prem server footprint required to support monitoring.
We found the LogicMonitor documentation and online guides to be up to date and easy to follow. During our pre-sale proof of concept phase, we learned the basics of creating import CSV files and had the bulk of our devices added the first day. After the purchase, we used the professional services to get training on the entire system and help customizing everything to meet our needs. We also made use of the available certification online training courses for our power users to get them comfortable with the system.
  • SolarWinds Kiwi Syslog Server, SolarWinds Log Analyzer (LA), SolarWinds Server & Application Monitor, SolarWinds VoIP & Network Quality Manager (VNQM), SolarWinds IP Address Manager (IPAM), SolarWinds Web Performance Monitor (WPM), SolarWinds NetFlow Traffic Analyzer (NTA), SolarWinds Security Event Manager (SEM) and SolarWinds Network Performance Monitor (NPM)
After switching from Solarwinds to LogicMonitor we would never go back. The higher price for LogicMonitor is well worth all the areas that this platform excels when compared to Solarwinds. The support is great, they are available directly through the web portal in a chat and I rarely have to wait more than a few minutes. With Solarwinds I dreaded having to open a support ticket knowing that I would be lucky to exchange one email per day with the engineer on the ticket. The web portal always works and has good performance for all of our global users. Our Solarwinds platform required constant babysitting by the server team and anyone outside of the region where we had it hosted had serious performance issues. Upgrades on LogicMonitor happen in the background with no downtime. Upgrades on Solarwinds always had something go wrong that would result in partial or complete loss of the system for days while we did troubleshooting with support.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

SOLIDWORKS, Microsoft Teams, Microsoft Visio, GNS3, Ivanti Connect Secure, CheckPoint, Trellix Endpoint Security ENS
Well suited:
1. Monitoring the usage of our global VPN (PulseSecure/Ivanti) and the web portal performance and uptime.
2. Monitoring the Cisco wireless environment so that we can track the number of users on each SSID
3. Building out alert and escalation paths for specific sites and systems to go to the correct teams through emails, text, and MS Teams messages

Less well suited:
1. Creating complex reports that fall outside of the provided templates