What users are saying about
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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
49 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Parallels Desktop

Parallels is excellent for QA teams who need to test on a variety of operating systems, or from Mac users who need to run Windows apps in an integrated way simultaneously with their Mac apps, without a lot of performance overhead. Parallels is especially well-suited for power users who have state-of-the-art hardware running the latest version of both Parallels and Mac OS X. It is less-suited for those who cannot upgrade to the newest version of OS X or Parallels, as certain combinations of host operating system with Parallels will not work at all. It is also less-suited for those without high end hardware, and for game developers, VR developers, and others who are hoping to run PC games on a Mac at a decent frame rate. Finally, Parallels is also not suited for those who wish to run very old versions of Mac OS X like Snow Leopard (released in June 2009) which is only supported in its hard-to-find Server edition, or older than Snow Leopard, which are not supported at all.
Jonah Dempcy | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Parallels Desktop
9.4
Screen sharing
LogMeIn Rescue
9.6
Parallels Desktop
7.0
File transfer
LogMeIn Rescue
8.6
Parallels Desktop
9.7
Instant message
LogMeIn Rescue
8.3
Parallels Desktop
10.0
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
Parallels Desktop
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Parallels Desktop
10.0
Over-the-Internet remote session
LogMeIn Rescue
9.1
Parallels Desktop
10.0
Initiate remote control from mobile
LogMeIn Rescue
7.7
Parallels Desktop
Remote management of servers & workstations
LogMeIn Rescue
9.0
Parallels Desktop
10.0
Remote Active Directory® management
LogMeIn Rescue
8.2
Parallels Desktop
9.0
Centralized management dashboard
LogMeIn Rescue
8.0
Parallels Desktop
7.5
Session record
LogMeIn Rescue
8.8
Parallels Desktop
10.0
Annotations
LogMeIn Rescue
8.5
Parallels Desktop
10.0
Monitoring and Alerts
LogMeIn Rescue
7.4
Parallels Desktop
9.6
Multi-platform remote control
LogMeIn Rescue
8.9
Parallels Desktop
9.4

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Parallels Desktop

  • USB device compatibility. This is ESSENTIAL when using some of the USB-connected testing hardware I often have to work with.
  • Parallels also makes it seamless to share data between the host OS and the virtual environment.
  • I spend most of my time in Parallels running Windows, but at times I do load up a Linux or Android VM for testing. I am able to switch back and forth between them or run multiples with little to no effort.
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Parallels Desktop

  • No update for OpenGL 3, which prevents some 3D applications from launching. The Windows-version of SketchUp is but one example.
  • Frequent (yearly) updates which don't always bring benefits (I always skip at least one version).
  • If you don't be careful, it generates 100s of useless Windows-application wrappers in macOS which sometimes take precedence in spotlight over the Mac apps I usually need to use (e.g. SketchUp, Excel, Word, Evernote...). More than once I launched Parallels instead of opening the native Mac app.
Stefan Boeykens | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 8.0
Based on 1 answer
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
Stefan Boeykens | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 8.7
Based on 6 answers
We have had rare occasions to contact support about the product. Most questions were easily answered from the knowledge base. When we have had to contact support they were able to provide us with a couple of different solutions and enough resources about how to accomplish said solutions that solving the problem was easy enough.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

Parallels Desktop

Parallels Desktop 9.0
Based on 1 answer
The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
Denise Wade | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Parallels Desktop

I have not used any other program to meet these needs and to be honest I didn't want to. Parallels had great reviews and from my research it would do what I needed, so there was no reason to look elsewhere. On top of that, Parallels is not overly expensive for the capability you get
nancy lauer | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Parallels Desktop

  • Parallels has enabled us to move to MacOS for some of our roles, and those users couldn't be happier. Even though they are still using Windows under the covers, Continuity Mode abstracts that away, and users feel like they never have to leave MacOS.
  • We often don't need most of the features that Parallels offers, and so, it doesn't always feel like money well spent. Parallels would do well to consider additional price points to help justify its cost versus free alternatives.
  • Parallels struggles to justify why users should upgrade alongside the yearly MacOS upgrade. Screenshots and email integration are amongst the headlining features this year. Yawn.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Parallels Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Parallels Desktop
9.2

Likelihood to Renew

LogMeIn Rescue
8.9
Parallels Desktop

Usability

LogMeIn Rescue
8.7
Parallels Desktop
8.0

Reliability and Availability

LogMeIn Rescue
9.1
Parallels Desktop

Performance

LogMeIn Rescue
9.1
Parallels Desktop

Support Rating

LogMeIn Rescue
7.8
Parallels Desktop
8.7

Implementation Rating

LogMeIn Rescue
6.4
Parallels Desktop
9.0

Scalability

LogMeIn Rescue
9.1
Parallels Desktop

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