165 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

ShopKeep

ShopKeep can maintain up to 10,000 individual stock items. This is perfect for a cafe, coffee shop, wine bar, small retail store, etc. If you're inventory exceeds the 10,000 items then it may not be a fit for you. Also, ShopKeep works with Apple tablets only (iPad 2 or later). If you prefer Android or PC based tablets then this won't work for you.
Lance Ratze | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.3
ShopKeep
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.5
ShopKeep
Product management
Magento Commerce, part of Adobe Commerce Cloud
7.8
ShopKeep
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.2
ShopKeep
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.3
ShopKeep
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
7.7
ShopKeep
Product variations
Magento Commerce, part of Adobe Commerce Cloud
7.8
ShopKeep
Website integration
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShopKeep
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
7.6
ShopKeep
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.2
ShopKeep

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
ShopKeep
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.7
ShopKeep
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
ShopKeep

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
6.9
ShopKeep
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShopKeep

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.2
ShopKeep
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.9
ShopKeep
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
5.1
ShopKeep
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.5
ShopKeep

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.5
ShopKeep
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.2
ShopKeep
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.4
ShopKeep
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.3
ShopKeep
Shipping
Magento Commerce, part of Adobe Commerce Cloud
6.9
ShopKeep
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
7.9
ShopKeep

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

ShopKeep

  • ShopKeep provides solid pre-sales support. They did a pre-sales screen-share demo that helped us ensure that their system would handle the needs of the business, and they assisted us in making decisions around which hardware would be appropriate.
  • ShopKeep's hardware seems well thought out and well integrated. One exception is issues with the connection between their recommended iCMP credit card scanner and the register. Other than that, the hardware works well together.
  • The register has excellent configurability and customization capabilities, and handles a large variety of products easily. High-volume products can have their own buttons on the register. Products can be added to a purchase by using these buttons, by scanning a bar code with an integrated bar code scanner, or by doing a live text search.
  • The register is also easily configurable to handle product options - either multiple options like pizza toppings, or exclusive options like regular or decaf coffee.
  • The ShopKeep system can handle hybrid retail/quick serve/restaurant scenarios with grace. This was a factor that eliminated many other systems that are optimized for one or the other, or where the products for handling retail are completely separate from the products for handling quick serve/restaurant operations. Since this customer has a location where there is a quick serve counter, a restaurant, and a retail gift shop all in the same location, ShopKeep's ability to handle all of these kinds of transactions from the same platform is a powerful advantage. ShopKeep also recently added functionality to transfer open tickets between registers, so that if a customer starts out with a cup of coffee at the quick serve counter, their ticket can be picked up and added to at the gift shop if they wander in there to purchase items.
  • ShopKeep has a Back Office system that can be accessed through any Web browser, or through their mobile app. The Back Office system is used to import and export data, manage inventory, configure the iPad registers, set up product options, manage employees, and report transactions, sales, product costs & margins, and other data.
  • Discounts, returns and credits are relatively easy to handle from the register, and the system can be configured to require a manager to approve these kinds of transactions, or not.
  • Bulk imports and exports are handled well by ShopKeep's Back Office. When setting up initial inventory, products can be added through Excel, then imported as comma-separated values (CSV) files by uploading them through the Web browser. Once inventory is established, adding or modifying items can be done directly through the Web interface.
  • ShopKeep has a mobile app that can be used by owners or managers to remotely access real-time snapshots of sales and other important data whenever they wish.
Mark Johnston | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

ShopKeep

  • They are completely understaffed in the engineering / product development.
  • They are a disaster in inventory control.
  • Financial reporting is inadequate.
Audeee Berg, LEED AP | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

ShopKeep

ShopKeep 8.0
Based on 1 answer
Because we expect the current issue with the credit card reader disconnecting from the register to be solved with an upcoming software update, and we like many of the features of Shopkeep.
Mark Johnston | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

ShopKeep

ShopKeep 9.0
Based on 1 answer
The register functionality is excellent, both from a learning standpoint and an operations standpoint. Cashiers learn how to use the register quickly, and the registers can be configured with hot buttons for fast-moving products. Setting up product variations and additions is straightforward. The web-accessible Back Office has good features, but lacks enough granularity to provide a store manager with the ability to modify inventory settings without giving them access to all of the financial reports as well.
Mark Johnston | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

ShopKeep

ShopKeep 8.0
Based on 1 answer
Occasional long waits [5 minutes or more] or call-backs needed for telephone support. Email support replies usually take several hours. Support personnel are generally friendly and knowledgable.
Mark Johnston | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

ShopKeep

No score
No answers yet
No answers on this topic

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

ShopKeep

ShopKeep 8.0
Based on 1 answer
If moving from a "dumb" cash register system, spend all the time needed to get starting inventory and product costing and pricing correct. Shopkeep has good tools for reporting inventory, margins, and other critical business info, but the information is only useful if the starting figures are accurate.
Mark Johnston | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

ShopKeep

ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.
Lance Ratze | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

ShopKeep

  • I was unable to manage inventory
  • ShopKeep didn't integrate with my accounting software. I had to double enter all financial data.
  • Without inventory controls, all of my financial information was inaccurate. It is impossible to grow a business without accurate financial information.
Audeee Berg, LEED AP | TrustRadius Reviewer

Screenshots

Magento Commerce, part of Adobe Commerce Cloud

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShopKeep

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.6
ShopKeep
1.1

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
ShopKeep
8.0

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
ShopKeep
9.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
ShopKeep

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
ShopKeep

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShopKeep
8.0

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShopKeep

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
ShopKeep
8.0

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