McLeod Software in Birmingham, Alabama offers LoadMaster, a fleet management tailored to the needs of trucking companies covering dispatch, vehicle fuel and maintenance management, mobile driver communication, driver safety and efficiency management, and other features.
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Motive
Score 8.7 out of 10
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Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture,…
On my daily tasks, it helps me to track every order and provide us with detailed information, logging times, [and] user's interactions. Not only [being] able to track but to build and receive orders thru its transmission system is good because it is integrated with a huge amount of companies world wide, reducing the effort and costs in contracting several apps to do just one thing.
The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.
Dispatching management- with all its features we can be sure that McLeod will cover all the possible needs when dispatching a load.
Billing and documentation- its platform also provides several ways to gather all our documentation and keep them recorded.
GPS tracking- its implementation on GPS is beyond of our expectations. It works perfectly with the most known GPS apps such Macropoint, Keeptruckin, LoadTrack and more.
The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
The integration with our dispatch (TMS) software is flawless with nice features.
The total safety options are very robust. Our insurance carrier loves what we are reporting to them.
I had issues with adding another company to my fleet to track them while they were driving for my company.
I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues.
When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.
Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.
McLeod has several implementations and is always looking for new ways to get up-to-date. Also, it is stable which is a nice thing when you are a big company handling thousands and thousands of loads every day. We are not only building loads but selling, tracking, dispatching, billing them, and all is being done in the same app.
Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.
Looks a bit old- we are in a new age of apps with fresh looks and responsive designs, however, this does not impact our business but we think that using a new face will help with the training curve.
It might delay the operation a bit because we need to access different menu items to get to one specific point.
A positive thing would be that with all the amount of features it has. McLeod is always trying keep the platform stable, and we know it is not easy to maintain a software like that.
