McLeod Software in Birmingham, Alabama offers LoadMaster, a fleet management tailored to the needs of trucking companies covering dispatch, vehicle fuel and maintenance management, mobile driver communication, driver safety and efficiency management, and other features.
N/A
Motive
Score 8.9 out of 10
N/A
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture,…
Our company used Qualcomm before getting Motive several years ago. Unfortunately, I was not working with the ELDs at that point. However, the majority of drivers say they like Motive more than Qualcomm. We have stayed with Motive due to its features, user support, and …
On my daily tasks, it helps me to track every order and provide us with detailed information, logging times, [and] user's interactions. Not only [being] able to track but to build and receive orders thru its transmission system is good because it is integrated with a huge amount of companies world wide, reducing the effort and costs in contracting several apps to do just one thing.
I don't know what you mean by this. If you drive for a living, then it is suited for you. If you need something that records where your drivers are and what they are doing, then this is a good device to use and is very user-friendly. If you don't drive, then you don't need it.
Dispatching management- with all its features we can be sure that McLeod will cover all the possible needs when dispatching a load.
Billing and documentation- its platform also provides several ways to gather all our documentation and keep them recorded.
GPS tracking- its implementation on GPS is beyond of our expectations. It works perfectly with the most known GPS apps such Macropoint, Keeptruckin, LoadTrack and more.
The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
The integration with our dispatch (TMS) software is flawless with nice features.
The total safety options are very robust. Our insurance carrier loves what we are reporting to them.
Speed limit signs take a while to update. A stretch in PA and TN comes to mind, and it still has the old speed limit that was changed four months almost a year ago.
Split sleeper berth errors: When a driver experiences an adverse driving condition and also properly completes a sleeper split, the system has not acknowledged this several times, and I had to contact Motive to get it fixed.
Many drivers have randomly stayed on "On Duty" status, even though they had been driving for several hours.
When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
As previously said, Motive allows our dispatch to keep continuous eyes on our drivers. We are notified of their driving condition. The ease of use for mileage gathering and routes taken help our team use their time to focus on other areas of need.
Even after using the product for multiple years, Motive continues to have follow-up calls with us to ensure we are taking full advantage of the functionality offered, to show us new tools and modules that are being released, and to help solve any issues or troubleshooting that may be required.
McLeod has several implementations and is always looking for new ways to get up-to-date. Also, it is stable which is a nice thing when you are a big company handling thousands and thousands of loads every day. We are not only building loads but selling, tracking, dispatching, billing them, and all is being done in the same app.
Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.
Looks a bit old- we are in a new age of apps with fresh looks and responsive designs, however, this does not impact our business but we think that using a new face will help with the training curve.
It might delay the operation a bit because we need to access different menu items to get to one specific point.
A positive thing would be that with all the amount of features it has. McLeod is always trying keep the platform stable, and we know it is not easy to maintain a software like that.