MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.
Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT …
Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and …
Mitel has a great phone service product. The user interface for phone service, and the admin portal is extremely easy to use. Ultimately, it was presented that the conferencing solutions in a unified communication plan were more capable then reality. In comparison to other …
We've recently did a full comparison of the top 6 to 8 VoIP companies including on-site testing as well. For the cost to switch over - losing the investment we have - we feel that ShoreTel can provide us the same, if not better, benefit that the other competition can,
This is the first program of its type that we have used at this company but I would highly suggest it as it is the backbone of our call center. The way it manages calls and emails is paramount to our success.
Cost and ease of management are primary benefits over Cisco UCS. Much easier to train up admin staff in creating a new site and deploying gear for MiCloud vs Cisco. Reporting is also simple to run and schedule, enhanced by Brightmetrics.
Much more user friendly/intuitive, better software experience and does not have the multitude of hardware failures that we experienced under Avaya's product.
ShoreTel was one of the earlier VOIP solutions available. They established themselves as a leader early on but lack a lot of innovation that newer VOIP companies bring to the market. Everything comes at a cost, want a conference bridge, you're going to need a license. Want …
Its faster and more convenient. Shore Tel is also more user friendly Our company finds Shore Tel a great tool to use when we have remote meetings or need to set up meeting to be heard in Dallas coming for the Hollywood Florida office. Its also easy to set up when working from …
When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo …
We looked at packet8 and decided they would be more of a headach to implement. Although, I do think their monthly service is cheaper, I guess you get what you pay for. There is very little comparesion between shortel sky and the alaoge box we had before. I think we paid 10K for …
Business Development /Subject Matter Expert- Managed IT Services
Chose MiCloud Connect
Polycom phones work fine, but they are a bit hard to learn how to use. There are a lot of "open" buttons that seem rather nebulous. ShoreTel's GUI interface really makes learning how to use the platform easy, even for a child to use. Plus ShoreTel designs and builds all of its …
Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like …
We have also used allworx and when it worked it worked great, however there were a few times where the system would be down for a few days because of clock issues within an update.
Senior IT Recruitment Consultant / Military and Veteran Staffing Consultant
Chose MiCloud Connect
The system was great compared to other systems I've used. Easy to learn. Easy to use. Easy to implement. Easy to use on the go. Easy to make heavy call volume.
Regional Service Manager (Greater NY Capital Region)
Chose MiCloud Connect
Shoretel is not what they used to be. They are now a fee based organization with poor customer service and tons of corporate red tape. We are locked into a contract and look forward to switching to a different company when that expires
Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services
We deployed ShoreTel at a point where there were very few players in that space. There were special circumstances that make our installation non-applicable to this question.