What users are saying about
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Top Rated
1959 Ratings
42 Ratings

SharePoint

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Top Rated
1959 Ratings
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Score 8 out of 100
42 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

SharePoint

MS Sharepoint is specifically useful when you have to collaborate with multiple teams. All teams know what exactly is happening and if they need help they can get it without asking you to share the link every time. This really [transfers] the burden from my shoulders to the participants. As participants can access all resources on demand. For a small team[,] it might feel [like] firing a cannon to kill a mosquito. They can avoid Sharepoint and use [a] planner. If you are the one like me who was excited to see different templates, you will be sad to see there are not many and most of them [look the same].
RIDWAN AHAMMAD | TrustRadius Reviewer

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

SharePoint
OpenAir PSA
5.1
Task Management
SharePoint
OpenAir PSA
4.1
Resource Management
SharePoint
OpenAir PSA
7.6
Gantt Charts
SharePoint
OpenAir PSA
4.5
Scheduling
SharePoint
OpenAir PSA
9.0
Workflow Automation
SharePoint
OpenAir PSA
3.5
Team Collaboration
SharePoint
OpenAir PSA
4.5
Support for Agile Methodology
SharePoint
OpenAir PSA
4.0
Support for Waterfall Methodology
SharePoint
OpenAir PSA
6.0
Document Management
SharePoint
OpenAir PSA
4.0
Email integration
SharePoint
OpenAir PSA
3.3
Mobile Access
SharePoint
OpenAir PSA
6.3
Timesheet Tracking
SharePoint
OpenAir PSA
7.3
Change request and Case Management
SharePoint
OpenAir PSA
3.1
Budget and Expense Management
SharePoint
OpenAir PSA
3.5

Professional Services Automation

SharePoint
OpenAir PSA
6.1
Quotes/estimates
SharePoint
OpenAir PSA
5.1
Invoicing
SharePoint
OpenAir PSA
7.6
Project & financial reporting
SharePoint
OpenAir PSA
4.6
Integration with accounting software
SharePoint
OpenAir PSA
7.2

Pros

SharePoint

  • Microsoft SharePoint integrates well with Office 365. So long as the content is organized and users know what they are looking for, it can store a wealth of information.
  • It's simple for administrators to add and remove users. It is possible to restrict access to specific pages of a website to particular individuals or groups.
  • As long as the document structure is simple and keeps track of authors and last edited dates, it is simple to store documents in Microsoft's simple document structure.
Mst Rahima Khatun | TrustRadius Reviewer

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Cons

SharePoint

  • It does take some work to get your setup to be as graphical as modern design tends to be.
  • Overlapping calendars are great but they do take some time investment to create.
  • Depending on how many project or teams you work with it can get a little overwhelming to have so many different groupings.
Anonymous | TrustRadius Reviewer

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SharePoint

SharePoint 9.8
Based on 21 answers
It's integral to our business. It's already included with most of the Office 365 licensing we buy, so the cost is effectively zero. It stores our files, it is the foundation for custom applications, and Microsoft only continues to enhance its functionality and its connections to other Microsoft tools. SharePoint just keeps getting better and better.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Usability

SharePoint

SharePoint 8.3
Based on 18 answers
No usability issues reported. Individual teams also have allocated areas which replace legacy shared drives on local LANs. Access to Sharepoint resources is fully integrated with corporate Active Directory with additional two-factor authentication required for administrative users. Users have access to Microsoft Services Hub which allows you to create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SharePoint

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 6 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Performance

SharePoint

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 6 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Support Rating

SharePoint

SharePoint 8.7
Based on 18 answers
Support for SharePoint is quite good. Microsoft provides good support. Microsoft offers
  • Quick turnaround time for issues
  • A range of support services
  • Access to a network of resources
  • Escalation of issues
  • Ongoing development and commitment to produce enhancement
The majority of support is required for initial installation. Once complete and the system is operating we have had very few support issues.
Tim Daciuk | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 5.5
Based on 12 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

In-Person Training

SharePoint

SharePoint 4.5
Based on 1 answer
The face to face training I received was on SharePoint Administration. It was rushed as there was a lot of information to cover and the application of the labs weren't that great either. I like to be able to relate what I am learning to what I am currently doing.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Online Training

SharePoint

SharePoint 6.4
Based on 1 answer
I like to learn at my own pace and online training allows for that. Additionally, you can skip through pieces of content that you already know or are already comfortable with. Microsoft actually offers great videos on their website for basic fundamental SharePoint Training. I have used these training videos in some of my own training sessions with end users.
Anonymous | TrustRadius Reviewer

OpenAir PSA

No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Implementation Rating

SharePoint

SharePoint 6.0
Based on 8 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 10.0
Based on 4 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Alternatives Considered

SharePoint

MS Sharepoint is much more simpler way to use if we compare it with BOX, Box is very slow loading app not that user friendly. Box need really good quality of connectivity. MS Sharepoint provide good after sales support. Query resolution time is really fast in case of MS Sharepoint
Puneet Pandey | TrustRadius Reviewer

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Scalability

SharePoint

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Return on Investment

SharePoint

  • Increased collaboration - MS Sharepoint has increased knowledge share and collaboration between departments. This saves time and energy because of its efficient and effective communication
  • Increased document security - MS Sharepoint has increased our document security so we're safer knowing that our documents are security and access controlled appropriately. We are less prone to get in trouble by our customers due to the security provided by MS Sharepoint
  • Negative Impact Compared to other software - Not sure if the MS Sharepoint's main functionalities could've been met with other tools we currently have
Anonymous | TrustRadius Reviewer

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Pricing Details

SharePoint

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 Per User Per Month

SharePoint Editions & Modules

Edition
Plan 1$5.001
Plan 2$10.001
Office 365 E3$20.001
  1. Per User Per Month
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

OpenAir PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SharePoint
8.1
OpenAir PSA
5.9

Likelihood to Renew

SharePoint
9.8
OpenAir PSA
8.2

Usability

SharePoint
8.3
OpenAir PSA
9.4

Reliability and Availability

SharePoint
OpenAir PSA
10.0

Performance

SharePoint
OpenAir PSA
9.0

Support Rating

SharePoint
8.7
OpenAir PSA
5.5

In-Person Training

SharePoint
4.5
OpenAir PSA
10.0

Online Training

SharePoint
6.4
OpenAir PSA

Implementation Rating

SharePoint
6.0
OpenAir PSA
10.0

Scalability

SharePoint
OpenAir PSA
10.0

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