Microsoft System Center Service Manager is an integrated
platform that is designed for automating and adapting IT Service Management
best practices to an organization’s requirements. The platform includes built-in
processes for incident and problem resolution, change control and asset
lifecycle management.
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Microsoft System Center Service Manager
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Microsoft System Center Service Manager
Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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Community Pulse
Microsoft System Center Service Manager
Considered Both Products
Microsoft System Center Service Manager
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Chose Microsoft System Center Service Manager
It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for …
I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does …
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft …
Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same …
We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that …
IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So …