MyPBX vs. Vertical Wave IP

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Incentivized

• Recording and delivering voice messages for immediate retrieval from your email client.
• Simultaneous phone calls to any lines you direct.
• Intuitive and simple to use launch panel.

• System uptime is tremendous, I almost forget it exists on my server rack.
• Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
• Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Incentivized

• Would like to see avatars on the launch pad to easily identify users and message types.
• Pre-recorded professional voice messages for purchase and customization would be nice.
• It would be helpful to have a selection of short background music loops.

• There are a few interfaces for working with the system and it can be daunting to learn
• They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Incentivized

• Serves as a virtual receptionist, therefore, saves on outlays.
• Extremely cost effective overseas calls.
• Never missing a business opportunity because I'm connected 24/7.

• Good call tracking and automated systems allows for less staff and accurate metrics

Incentivized