What users are saying about
7 Ratings
21 Ratings
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Score 7.8 out of 100
7 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

N-able MSP Manager

It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Rose Layton | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

N-able MSP Manager
5.3
Spoke
8.4
Organize and prioritize service tickets
N-able MSP Manager
4.5
Spoke
7.3
Expert directory
N-able MSP Manager
3.5
Spoke
8.3
Service restoration
N-able MSP Manager
3.9
Spoke
10.0
Self-service tools
N-able MSP Manager
3.5
Spoke
8.6
Subscription-based notifications
N-able MSP Manager
7.3
Spoke
8.4
ITSM collaboration and documentation
N-able MSP Manager
7.3
Spoke
8.2
ITSM reports and dashboards
N-able MSP Manager
7.3
Spoke
8.0

ITSM asset management

N-able MSP Manager
6.7
Spoke
9.0
Configuration mangement
N-able MSP Manager
6.3
Spoke
9.0
Asset management dashboard
N-able MSP Manager
7.2
Spoke
Policy and contract enforcement
N-able MSP Manager
Spoke
9.0

Change management

N-able MSP Manager
2.7
Spoke
8.3
Change calendar
N-able MSP Manager
1.0
Spoke
8.3
Service-level management
N-able MSP Manager
4.5
Spoke
8.0
Change requests repository
N-able MSP Manager
Spoke
8.6

Pros

N-able MSP Manager

  • Web Based
  • Automated Ticket creation
chris maddox | TrustRadius Reviewer

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Anonymous | TrustRadius Reviewer

Cons

N-able MSP Manager

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

N-able MSP Manager

N-able MSP Manager 3.9
Based on 4 answers
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer

Spoke

Spoke 8.0
Based on 2 answers
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
Anonymous | TrustRadius Reviewer

Alternatives Considered

N-able MSP Manager

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Anonymous | TrustRadius Reviewer

Spoke

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
Rose Layton | TrustRadius Reviewer

Return on Investment

N-able MSP Manager

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Spoke

  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Kristen Houston | TrustRadius Reviewer

Screenshots

Spoke

Pricing Details

N-able MSP Manager

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Spoke

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

N-able MSP Manager
4.0
Spoke
8.4

Support Rating

N-able MSP Manager
3.9
Spoke
8.0

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