What users are saying about
83 Ratings
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Score 7.8 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

    Monitoring Tasks

    N-able RMM

    Feature Set Not Supported
    N/A
    7.5

    Neustar Webmetrics

    75%
    Neustar Webmetrics ranks higher in 2/2 features

    Remote monitoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Reporting

    N-able RMM

    Feature Set Not Supported
    N/A
    6.3

    Neustar Webmetrics

    63%
    Neustar Webmetrics ranks higher in 3/3 features

    Performance data reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security

    N-able RMM

    Feature Set Not Supported
    N/A
    7.0

    Neustar Webmetrics

    70%
    Neustar Webmetrics ranks higher in 1/1 features

    Administrator access control

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Neustar Webmetrics is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.4

    N-able RMM

    64%
    28 Ratings
    7.0

    Neustar Webmetrics

    70%
    1 Rating

    Usability

    9.4

    N-able RMM

    94%
    2 Ratings

    Neustar Webmetrics

    N/A
    0 Ratings

    Support Rating

    7.2

    N-able RMM

    72%
    2 Ratings

    Neustar Webmetrics

    N/A
    0 Ratings

    Likelihood to Recommend

    N-able

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
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    Neustar Security Services

    If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
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    Pros

    N-able

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
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    Neustar Security Services

    • It allows access to a history of checks, how much time they took, and if any errors were detected.
    • It can alert several people, or many in a group, for information related to the application availability.
    • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
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    Cons

    N-able

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Read full review

    Neustar Security Services

    • The interface can be buggy.
    • We have experienced false positives of a system outage that was not accurate.
    • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
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    Pricing Details

    N-able RMM

    Starting Price

    Editions & Modules

    N-able RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Neustar Webmetrics

      Starting Price

      Editions & Modules

      Neustar Webmetrics editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        N-able

        The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
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        Neustar Security Services

        No answers on this topic

        Support Rating

        N-able

        The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
        Read full review

        Neustar Security Services

        No answers on this topic

        Alternatives Considered

        N-able

        SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
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        Neustar Security Services

        To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
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        Return on Investment

        N-able

        • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
        • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
        • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
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        Neustar Security Services

        • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
        • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
        • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
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        Screenshots

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