Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetFortris
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
$30
per month
Talkdesk
Score 8.7 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
$65
per seat/per month
Pricing
NetFortrisTalkdesk
Editions & Modules
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
per user, per month
Essentials Edition
$19.99
per user, per month
Professional Edition
$24.99
per user, per month
Ultimate Edition
$34.99
per user, per month
Hybrid Premise Subscription (Appliance and Phone for Each User)
$200
per location, per month
Hybrid Premise Purchase
Varies
Varies
Professional
$65
per seat/per month
Professional +
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
NetFortrisTalkdesk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 per userNo setup fee
Additional DetailsFor the latest special offers, visit www.fonality.com/offers.
More Pricing Information
Community Pulse
NetFortrisTalkdesk
Top Pros
Top Cons
Features
NetFortrisTalkdesk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
NetFortris
7.8
90 Ratings
5% below category average
Talkdesk
-
Ratings
Hosted PBX7.058 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.046 Ratings00 Ratings
User templates6.82 Ratings00 Ratings
Call reports9.078 Ratings00 Ratings
Directory of employee names10.078 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
NetFortris
7.4
94 Ratings
12% below category average
Talkdesk
-
Ratings
Answering rules7.089 Ratings00 Ratings
Call recording7.067 Ratings00 Ratings
Call park6.073 Ratings00 Ratings
Call screening8.067 Ratings00 Ratings
Message alerts9.078 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
NetFortris
7.5
55 Ratings
8% below category average
Talkdesk
-
Ratings
Video conferencing7.017 Ratings00 Ratings
Audio conferencing8.054 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
NetFortris
9.0
55 Ratings
9% above category average
Talkdesk
-
Ratings
Mobile app for iOS9.046 Ratings00 Ratings
Mobile app for Android9.033 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
NetFortris
-
Ratings
Talkdesk
8.6
417 Ratings
2% above category average
Agent dashboard00 Ratings8.6398 Ratings
Validate callers00 Ratings8.4351 Ratings
Outbound response00 Ratings8.6364 Ratings
Call forwarding00 Ratings8.7354 Ratings
Click-to-call (CTC)00 Ratings8.7329 Ratings
Warm transfer00 Ratings9.0376 Ratings
Predictive dialing00 Ratings8.3184 Ratings
Interactive voice response00 Ratings9.1257 Ratings
REST APIs00 Ratings8.1207 Ratings
Call scripts00 Ratings8.6181 Ratings
Call tracking00 Ratings8.7369 Ratings
Multichannel integration00 Ratings8.6268 Ratings
CRM software integration00 Ratings8.5323 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
NetFortris
-
Ratings
Talkdesk
8.8
402 Ratings
3% above category average
Inbound call routing00 Ratings8.9365 Ratings
Omnichannel inbound routing00 Ratings8.7259 Ratings
Recording00 Ratings9.3388 Ratings
Quality management00 Ratings8.9350 Ratings
Call analytics00 Ratings8.6362 Ratings
Historical reporting00 Ratings8.7368 Ratings
Live reporting00 Ratings8.9364 Ratings
Customer surveys00 Ratings8.6197 Ratings
Customer interaction analytics00 Ratings8.6225 Ratings
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NetFortrisTalkdesk
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Cisco Business Edition 7000
Cisco Business Edition 7000
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Webex Contact Center
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Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000
Cisco Business Edition 7000
Score 9.2 out of 10
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User Ratings
NetFortrisTalkdesk
Likelihood to Recommend
7.0
(108 ratings)
8.8
(429 ratings)
Likelihood to Renew
8.8
(16 ratings)
8.3
(19 ratings)
Usability
7.6
(8 ratings)
8.9
(238 ratings)
Availability
8.0
(8 ratings)
10.0
(2 ratings)
Performance
8.0
(4 ratings)
10.0
(2 ratings)
Support Rating
9.1
(14 ratings)
8.0
(189 ratings)
In-Person Training
8.0
(2 ratings)
10.0
(1 ratings)
Online Training
7.2
(4 ratings)
10.0
(1 ratings)
Implementation Rating
9.8
(8 ratings)
8.5
(198 ratings)
Configurability
9.7
(3 ratings)
10.0
(2 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.1
(2 ratings)
10.0
(2 ratings)
Vendor post-sale
8.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
NetFortrisTalkdesk
Likelihood to Recommend
NetFortris
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
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Talkdesk
Talkdesk is very well suited for teams that are working from home. It is easier to log in wherever you are, still be reached by your customers, and have your colleagues available for consultation or blind transfers in one click. It is also well suited for companies that have clients who speak different languages. Using the call flow, we are able to direct calls in specific languages to the agents that are fluent in it, saving us a lot of time with unnecessary consultations or blind transfers.
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Pros
NetFortris
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
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Talkdesk
  • Address internal issues quickly and solves any IT problems that arise in an efficient fashion
  • Allows our large company to stay connected, and easily reach anyone in the company
  • Allows our customers to have a quick and successful call experience by being routed to the correct agent
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Cons
NetFortris
  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
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Talkdesk
  • Studio Builder - Can get messy really fast when building.. I'd love a more free-flow setup. Think something like LucidChart where it's all drag and drop. When I'd finish building our trees, it was VERY hard to show our executives because of how chaotic all the lines looked
  • I'd love to see some additional integration flexibility, aside from Salesforce. We use Help Scout and the inability of "splitting" created interactions from TD to HS creates a challenge with having a CS team and Sales Team. We have to have all inbound calls go through CS and all outbound go through Sales. Then it's just workflow / transfer city
  • Creating an API that would refresh the Callbar / browser window would be nice to avoid things timing out if we don't have calls going in/out in 1-2 hours. What will happen is that our status will read "Available" but when a call comes in, it'll push to VM until we go and logout / in to refresh the system
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Likelihood to Renew
NetFortris
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
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Talkdesk
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
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Usability
NetFortris
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Talkdesk
Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
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Reliability and Availability
NetFortris
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
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Talkdesk
Nothing so far , no issues which is very good, first time in this business i have seen something like this.
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Performance
NetFortris
Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
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Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
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Support Rating
NetFortris
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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Talkdesk
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
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In-Person Training
NetFortris
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
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Talkdesk
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
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Online Training
NetFortris
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
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Talkdesk
Easy to use, digestable bits of information
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Implementation Rating
NetFortris
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
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Talkdesk
The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
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Alternatives Considered
NetFortris
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
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Talkdesk
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
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Scalability
NetFortris
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
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Talkdesk
We have grown from 5 licenses to over 100 in two years, on our way to 200 this year
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Return on Investment
NetFortris
  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
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Talkdesk
  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
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ScreenShots

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.