TruView vs Retrace | TrustRadius

Likelihood to Recommend

Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.

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Claudio Hoffer

Security Specialist

BRADLEY, DENKOVICH & KARAYIANNIS, P.C.Law Practice, 51-200 employees

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If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.

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Verified User

Employee in Information Technology

Industrial Automation Company, 201-500 employees

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Feature Rating Comparison

TruView

Retrace

Automated network device discovery

Network monitoring

Baseline threshold calculation

Alerts

Network capacity planning

Packet capture analysis

Network mapping

Customizable reports

Wireless infrastructure monitoring

Hardware health monitoring

TruView

Retrace

Application monitoring

Database monitoring

Threshold alerts

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.

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Victor Arana

IT Manager

Stoneleaf Construction LLCConstruction, 51-200 employees

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It combines code profiling with application logger.
It is safe for production usage.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Cons

Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.

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Claudio Hoffer

Security Specialist

BRADLEY, DENKOVICH & KARAYIANNIS, P.C.Law Practice, 51-200 employees

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Need to improve their mobile support
Documentation improvment

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Verified User

Manager in Engineering

Computer Software Company, 1001-5000 employees

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Support Rating

TruView 10.0

Based on 1 answer

As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.

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Claudio Hoffer

Security Specialist

BRADLEY, DENKOVICH & KARAYIANNIS, P.C.Law Practice, 51-200 employees

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Retrace 7.3

Based on 1 answer

Submitting a ticket to Stackify Retrace support team is very easy and the response is always within a few hours. In case of some serious problems they are able to provide assistance coming directly from one of their developers what decreases significantly the amount of time needed to figure out what is causing the issue.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Alternatives Considered

Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.

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Victor Arana

IT Manager

Stoneleaf Construction LLCConstruction, 51-200 employees

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APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.

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Verified User

Employee in Information Technology

Industrial Automation Company, 201-500 employees

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Return on Investment

Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.

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Victor Arana

IT Manager

Stoneleaf Construction LLCConstruction, 51-200 employees

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We shorten the time we fix app issues
We spend a lot less time digging through data
We can be proactive and see issues as they are trending before the completely explode
I have APM on all production servers so I can catch issues as they happen
I no longer get 2000 email on an issue but rather one full of data

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Verified User

Manager in Engineering

Computer Software Company, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

TruView Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Retrace Editions & Modules

Edition

Essentials	$99¹
Standard	249+²
Enterprise	Custom³

up to 3 servers, 500,000 traces, and 1,000,000 logs
2,000,000+ traces and 5,000,000+ logs
Customer number of traces and logs

Additional Pricing Details

Our pricing is based on trace and log usage. Get an estimate of the monthly cost of Retrace APM at https://stackify.com/pricing/#price_estimator

Rating Summary

TruView

Retrace

TruView

Retrace

TruView

Retrace

Likelihood to Recommend

TruView

Retrace

Feature Rating Comparison

Automated network device discovery

Network monitoring

Baseline threshold calculation

Alerts

Network capacity planning

Packet capture analysis

Network mapping

Customizable reports

Wireless infrastructure monitoring

Hardware health monitoring

Application monitoring

Database monitoring

Threshold alerts

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

TruView

Retrace

Cons

TruView

Retrace

Support Rating

TruView

Retrace

Alternatives Considered

TruView

Retrace

Return on Investment

TruView

Retrace

Screenshots

TruView

Retrace

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

TruView Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Retrace Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison