What users are saying about
16 Ratings
7 Ratings
16 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

TruView

Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
Claudio Hoffer | TrustRadius Reviewer

Retrace

If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

TruView
9.5
Retrace
Automated network device discovery
TruView
10.0
Retrace
Network monitoring
TruView
10.0
Retrace
Baseline threshold calculation
TruView
9.9
Retrace
Alerts
TruView
10.0
Retrace
Network capacity planning
TruView
10.0
Retrace
Packet capture analysis
TruView
9.9
Retrace
Network mapping
TruView
10.0
Retrace
Customizable reports
TruView
5.2
Retrace
Wireless infrastructure monitoring
TruView
10.0
Retrace
Hardware health monitoring
TruView
10.0
Retrace

Application Performance Management

TruView
Retrace
7.5
Application monitoring
TruView
Retrace
9.1
Database monitoring
TruView
Retrace
8.2
Threshold alerts
TruView
Retrace
7.3
Application performance management console
TruView
Retrace
8.2
Collaboration tools
TruView
Retrace
6.4
Out-of-the box templates to monitor applications
TruView
Retrace
7.3
Application dependency mapping and thresholding
TruView
Retrace
6.4
Virtualization monitoring
TruView
Retrace
8.2
Server availability and performance monitoring
TruView
Retrace
9.1
Server usage monitoring and capacity forecasting
TruView
Retrace
7.3
IT Asset Discovery
TruView
Retrace
5.5

Pros

TruView

  • The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
  • Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
  • The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.
Victor Arana | TrustRadius Reviewer

Retrace

  • It combines code profiling with application logger.
  • It is safe for production usage.
Anonymous | TrustRadius Reviewer

Cons

TruView

  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
Claudio Hoffer | TrustRadius Reviewer

Retrace

  • Need to improve their mobile support
  • Documentation improvment
Anonymous | TrustRadius Reviewer

Support Rating

TruView

TruView 10.0
Based on 1 answer
As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
Claudio Hoffer | TrustRadius Reviewer

Retrace

Retrace 7.3
Based on 1 answer
Submitting a ticket to Stackify Retrace support team is very easy and the response is always within a few hours. In case of some serious problems they are able to provide assistance coming directly from one of their developers what decreases significantly the amount of time needed to figure out what is causing the issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

TruView

Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
Victor Arana | TrustRadius Reviewer

Retrace

APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.
Anonymous | TrustRadius Reviewer

Return on Investment

TruView

  • Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
  • When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
  • Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.
Victor Arana | TrustRadius Reviewer

Retrace

  • We shorten the time we fix app issues
  • We spend a lot less time digging through data
  • We can be proactive and see issues as they are trending before the completely explode
  • I have APM on all production servers so I can catch issues as they happen
  • I no longer get 2000 email on an issue but rather one full of data
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

TruView

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TruView Editions & Modules

Additional Pricing Details

Retrace

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Retrace Editions & Modules

Edition
Essentials$991
Standard249+2
EnterpriseCustom3
  1. up to 3 servers, 500,000 traces, and 1,000,000 logs
  2. 2,000,000+ traces and 5,000,000+ logs
  3. Customer number of traces and logs
Additional Pricing Details
Our pricing is based on trace and log usage. Get an estimate of the monthly cost of Retrace APM at https://stackify.com/pricing/#price_estimator

Rating Summary

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