What users are saying about
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Top Rated
156 Ratings
5 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 9.4 out of 100

Highlights

New Relic and SignalFX are both tools used for monitoring the performance and activity of IT resources.  New Relic is an application performance monitoring tool built to help organizations get detailed analytics about their business applications.  SignalFX is an IT Infrastructure Monitoring Tool that helps businesses collect data on resources in their IT infrastructure and generate insights on how performance can be improved.  Both tools are most popular with mid-sized businesses and larger enterprises with complex IT infrastructures or a multitude of applications. 

Features

New Relic and SignalFX both help businesses to monitor IT resources, but they also have a few standout features that set them apart from one another.

New Relic is an application performance monitoring solution that allows businesses to get detailed insights about their applications.  In addition to monitoring on premise applications, New Relic also includes native support for many cloud applications.  For businesses with many applications to monitor, New Relic provides a unified interface where all of an organization’s applications can be managed in one place.

SignalFX is an IT infrastructure management tool that helps businesses monitor business applications, as well as other services and tools.  Businesses can use SignalFX’s built in tools for collecting data, or set up custom metrics  that meet their specific needs.  Additionally, SignalFX allows users to replicate dashboards, making it easy to set up new dashboards as businesses need them.

Limitations

Though New Relic and SignalFX both help users monitor applications and services, they also have some limitations that are important to consider.

New Relic is ideal for monitoring business applications and generating insights on how they can be improved, but it doesn’t provide detailed insights on other services or resources like virtual machines or virtualized servers.  Additionally, New Relic includes dashboards, but they can’t be as easily replicated compared to SignalFX.

SignalFX provides support for monitoring an entire IT infrastructure, but it doesn’t have as many advanced features for monitoring the performance of applications compared to New Relic.  For businesses looking primarily to optimize the performance of on-premise, opr cloud applications, New Relic may be a more effective choice.

Pricing

New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month, retains application data for three months.

SignalFX offers 2 pricing packages.  The standard package costs $180.00 per year and supports up to 10 custom metrics.  The enterprise package costs $300.00 per year and can support up to 20 custom metrics.

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SignalFx

SignalFX is well suited for environments where cost is a concern and the ability to decide what metrics are important to control that cost. Organizations with bandwidth to onboard a new system are also at an advantage. Organizations where cost is not a concern, may find better solutions elsewhere.
DJ Enriquez | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
SignalFx
Application monitoring
New Relic
9.2
SignalFx
Database monitoring
New Relic
8.1
SignalFx
Threshold alerts
New Relic
8.6
SignalFx
Predictive capabilities
New Relic
6.4
SignalFx
Application performance management console
New Relic
8.1
SignalFx
Collaboration tools
New Relic
6.5
SignalFx
Out-of-the box templates to monitor applications
New Relic
7.5
SignalFx
Application dependency mapping and thresholding
New Relic
7.5
SignalFx
Virtualization monitoring
New Relic
7.7
SignalFx
Server availability and performance monitoring
New Relic
8.5
SignalFx
Server usage monitoring and capacity forecasting
New Relic
7.9
SignalFx
IT Asset Discovery
New Relic
6.3
SignalFx

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SignalFx

  • SignalFX handles historical metric aggregation exceptionally well, providing a multifaceted approach to event detection based on anomalies.
  • SignalFX's cost is incredibly flexible with their pricing model of DPM (data-point per minute) vs the traditional "per host" model that most monitoring SaaS use.
  • SignalFX support is responsive and knowledgeable, very eager to help solve your immediate problems.
  • SignalFX integrations is vast and constantly growing, making adoption easy even when multiple different open-source technologies are used in your stack.
DJ Enriquez | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SignalFx

  • SignalFX has room for improvement in UX. With the amount of options available, SignalFX use can be somewhat complicated. They seem to prefer a less-opinionated implementation, which can have its pros and cons. Other solutions like Datadog can be easier to implement, though at the cost of their opinion on implementation and price.
DJ Enriquez | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SignalFx

SignalFX is a strong competitor in the monitoring SaaS space and provide the basic necessities for production grade monitoring and alerting. Other solutions may offer easier adoption and other helpful features, but will have trouble competing for cost for organizations that have bandwidth to tweak metric ingress.
DJ Enriquez | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SignalFx

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SignalFx

  • ROI has increased in terms of availability to our customers because of the preventative detection functionalities available in SignalFX.
  • No events of negative ROI have occurred.
DJ Enriquez | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SignalFx

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
SignalFx
8.0

Likelihood to Renew

New Relic
8.0
SignalFx

Usability

New Relic
9.0
SignalFx

Reliability and Availability

New Relic
10.0
SignalFx

Performance

New Relic
8.0
SignalFx

Support Rating

New Relic
8.0
SignalFx

Implementation Rating

New Relic
8.5
SignalFx

Scalability

New Relic
8.0
SignalFx

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