What users are saying about
16 Ratings
16 Ratings
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Score 8.2 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Oracle CRM On Demand
Hosted PBX
Nextiva
8.3
Oracle CRM On Demand
Multi-level Interactive Voice Response (IVR)
Nextiva
8.9
Oracle CRM On Demand
User templates
Nextiva
8.1
Oracle CRM On Demand
Call reports
Nextiva
9.4
Oracle CRM On Demand
Directory of employee names
Nextiva
8.3
Oracle CRM On Demand

Call Management

Nextiva
8.6
Oracle CRM On Demand
Answering rules
Nextiva
8.7
Oracle CRM On Demand
Call recording
Nextiva
9.2
Oracle CRM On Demand
Call park
Nextiva
8.2
Oracle CRM On Demand
Call screening
Nextiva
8.8
Oracle CRM On Demand
Message alerts
Nextiva
8.0
Oracle CRM On Demand

VoIP system collaboration

Nextiva
7.7
Oracle CRM On Demand
Video conferencing
Nextiva
7.8
Oracle CRM On Demand
Audio conferencing
Nextiva
8.6
Oracle CRM On Demand
Video screen sharing
Nextiva
8.0
Oracle CRM On Demand
Instant messaging
Nextiva
6.5
Oracle CRM On Demand

Mobile apps

Nextiva
7.8
Oracle CRM On Demand
Mobile app for iOS
Nextiva
8.1
Oracle CRM On Demand
Mobile app for Android
Nextiva
7.5
Oracle CRM On Demand

Sales Force Automation

Nextiva
Oracle CRM On Demand
8.7
Customer data management / contact management
Nextiva
Oracle CRM On Demand
9.3
Workflow management
Nextiva
Oracle CRM On Demand
8.9
Territory management
Nextiva
Oracle CRM On Demand
9.3
Opportunity management
Nextiva
Oracle CRM On Demand
9.2
Integration with email client (e.g., Outlook or Gmail)
Nextiva
Oracle CRM On Demand
9.0
Contract management
Nextiva
Oracle CRM On Demand
7.8
Quote & order management
Nextiva
Oracle CRM On Demand
8.5
Interaction tracking
Nextiva
Oracle CRM On Demand
8.3
Channel / partner relationship management
Nextiva
Oracle CRM On Demand
8.2

Customer Service & Support

Nextiva
Oracle CRM On Demand
8.4
Case management
Nextiva
Oracle CRM On Demand
8.5
Call center management
Nextiva
Oracle CRM On Demand
8.7
Help desk management
Nextiva
Oracle CRM On Demand
8.1

Marketing Automation

Nextiva
Oracle CRM On Demand
8.9
Lead management
Nextiva
Oracle CRM On Demand
8.9
Email marketing
Nextiva
Oracle CRM On Demand
8.8

CRM Project Management

Nextiva
Oracle CRM On Demand
8.7
Task management
Nextiva
Oracle CRM On Demand
8.3
Billing and invoicing management
Nextiva
Oracle CRM On Demand
9.6
Reporting
Nextiva
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Nextiva
Oracle CRM On Demand
8.4
Forecasting
Nextiva
Oracle CRM On Demand
8.7
Pipeline visualization
Nextiva
Oracle CRM On Demand
8.6
Customizable reports
Nextiva
Oracle CRM On Demand
7.9

Customization

Nextiva
Oracle CRM On Demand
8.4
Custom fields
Nextiva
Oracle CRM On Demand
8.9
Custom objects
Nextiva
Oracle CRM On Demand
8.1
Scripting environment
Nextiva
Oracle CRM On Demand
7.9
API for custom integration
Nextiva
Oracle CRM On Demand
8.7

Security

Nextiva
Oracle CRM On Demand
9.4
Single sign-on capability
Nextiva
Oracle CRM On Demand
9.0
Role-based user permissions
Nextiva
Oracle CRM On Demand
9.8

Social CRM

Nextiva
Oracle CRM On Demand
9.8
Social data
Nextiva
Oracle CRM On Demand
9.8
Social engagement
Nextiva
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Nextiva
Oracle CRM On Demand
8.6
Marketing automation
Nextiva
Oracle CRM On Demand
8.5
Compensation management
Nextiva
Oracle CRM On Demand
8.7

Platform

Nextiva
Oracle CRM On Demand
9.3
Mobile access
Nextiva
Oracle CRM On Demand
9.3

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Nextiva

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Oracle CRM On Demand
8.1

Likelihood to Renew

Nextiva
8.0
Oracle CRM On Demand

Usability

Nextiva
8.0
Oracle CRM On Demand
9.0

Reliability and Availability

Nextiva
9.0
Oracle CRM On Demand

Support Rating

Nextiva
8.9
Oracle CRM On Demand

Online Training

Nextiva
9.0
Oracle CRM On Demand

Implementation Rating

Nextiva
Oracle CRM On Demand
10.0

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