What users are saying about
15 Ratings
14 Ratings
15 Ratings
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Score 8.1 out of 100
14 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Qualaroo

Qualaroo is great for onsite surveys that need to capture additional information like UTM data and talk/interact with Google Analytics through events. The team at Qualaroo has also been great to work with as they navigated our corporation's security policies. They were also great at working with us to find a package that suited our needs within our budget
Meredith Walter | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Qualaroo
8.6
Survey templates
NICE Satmetrix
8.0
Qualaroo
9.2
Themes
NICE Satmetrix
8.0
Qualaroo
8.6
Custom logo/branding
NICE Satmetrix
8.0
Qualaroo
8.0

Survey Content

NICE Satmetrix
8.0
Qualaroo
8.7
Changes to live survey
NICE Satmetrix
8.0
Qualaroo
9.2
Question design help
NICE Satmetrix
8.0
Qualaroo
9.2
Multiple question types
NICE Satmetrix
8.0
Qualaroo
7.6

Survey Logic

NICE Satmetrix
8.0
Qualaroo
6.7
Survey logic flexibility
NICE Satmetrix
8.0
Qualaroo
6.7

Survey Reporting & Analytics

NICE Satmetrix
8.0
Qualaroo
8.0
Response tracking
NICE Satmetrix
8.0
Qualaroo
9.1
Data export
NICE Satmetrix
8.0
Qualaroo
8.7
Standard reports
NICE Satmetrix
8.0
Qualaroo
9.1
Custom reports
NICE Satmetrix
8.0
Qualaroo
6.9
Analytics
NICE Satmetrix
8.0
Qualaroo
6.1

Survey Administration & Security

NICE Satmetrix
8.0
Qualaroo
9.0
Access controls
NICE Satmetrix
8.0
Qualaroo
8.8
Compliance
NICE Satmetrix
8.0
Qualaroo
9.1

Survey Distribution

NICE Satmetrix
Qualaroo
7.3
Vendor-offered crowdsourcing
NICE Satmetrix
Qualaroo
6.5
Respondent restrictions
NICE Satmetrix
Qualaroo
8.1

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Qualaroo

  • Rapid roll-out of micro-surveys targeted to specific types of visitors (Qualaroo controls) and/or pages (via regular expressions) without having to use developer resources
  • Easy to brand (add a logo and change colors) to generally match or at least complement the look & feel of our site
  • With the exception of some hiccups we experienced early on with changes Qualaroo was making to the way regular expressions work for targeting "nudges" (micro-surveys), the platform has been very stable and reliable
  • Response notification and aggregate reporting (both online and via downloadable CSV files) are simple and intuitive
  • Easy to "clone" an existing nudge to rapidly modify and launch as a new micro-survey
  • We're able to pass session information directly into a Qualaroo submission from our site so that we can identify respondents without asking for an email address or other unique identifier (so long as they're logged in as returning/repeat site users).
Anonymous | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Qualaroo

  • The "exit survey" functionality doesn't work smoothly on landing pages because the nudge pops up when a visitor's cursor is in the navigation area of the opened tab.
  • Net promoter score question type is somewhat constraining, as there is no control over labels.
  • Analytics and reporting can be a bit more comprehensive.
Prachi Bajaj | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Qualaroo

Qualaroo 8.1
Based on 3 answers
For a small business, Qualaroo is expensive. Without being able to accurately compute response rates, it is hard to justify the cost.
Vanessa Johnson | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.0
Based on 1 answer
Qualaroo's feature set is narrow, keeping the admin interface relatively simple to navigate. Qualaroo recently improved the way users can write and test regular expressions, improving the usability of that feature significantly (this was likely motivated by a high volume of support inquiries to Qualaroo on this feature). The one area where Qualaroo could significantly improve usability is on the ability to design nudges with multiple questions. Adding a drag-and-drop feature to organize questions (even if this doesn't actually affect the branch logic that sequences the questions themselves) would be a big improvement.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Anonymous | TrustRadius Reviewer

Performance

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
Anonymous | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 7.0
Based on 2 answers
Qualaroo is quite responsive, but the representative my team spoke to seemed to have difficulty understanding the technical aspects of the product. They were unable to provide a clear answer about how to compute the response rate. However, they did extend our free trial as well as allow us to see beyond the first 50 responses (you are limited on the free plan).
Vanessa Johnson | TrustRadius Reviewer

In-Person Training

NICE Satmetrix

No answers on this topic

Qualaroo

Not available for the Pro edition.
Anonymous | TrustRadius Reviewer

Online Training

NICE Satmetrix

No answers on this topic

Qualaroo

Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
Anonymous | TrustRadius Reviewer

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 2 answers
The implementation was quick and easy. We sent the details to our development team and it was done in a flash!
Vanessa Johnson | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Qualaroo

Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience.When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Nuno Luz | TrustRadius Reviewer

Scalability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Qualaroo

  • Increased understanding of persona and broad demographic information of our visitors.
  • No observable impact to our conversation rate while conducting surveys to gain further insight into our pages, and visitors needs.
  • Discovery of specific feedback of what is missing and not working on pages which have allowed us to take those insights, turn them into hypotheses, and test.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Qualaroo
8.8

Likelihood to Renew

NICE Satmetrix
5.1
Qualaroo
8.1

Usability

NICE Satmetrix
Qualaroo
8.0

Reliability and Availability

NICE Satmetrix
Qualaroo
10.0

Performance

NICE Satmetrix
Qualaroo
8.0

Support Rating

NICE Satmetrix
Qualaroo
7.0

Implementation Rating

NICE Satmetrix
Qualaroo
9.0

Scalability

NICE Satmetrix
Qualaroo
5.0

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