What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%
Sitecore Experience Platform
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings
N/A
0 Ratings
Themes

8.0
80%
2 Ratings
N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%
Sitecore Experience Platform
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings
N/A
0 Ratings
Question design help

8.0
80%
2 Ratings
N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%
Sitecore Experience Platform
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%
Sitecore Experience Platform
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings
N/A
0 Ratings
Data export

8.0
80%
2 Ratings
N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings
N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings
N/A
0 Ratings
Analytics

8.0
80%
2 Ratings
N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%
Sitecore Experience Platform
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings
N/A
0 Ratings
Compliance

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Sitecore Experience Platform is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings
9.0
Sitecore Experience Platform
90%
2 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings
Sitecore Experience Platform
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Support Rating

NICE Satmetrix
N/A
0 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Professional Services

NICE Satmetrix
N/A
0 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Sitecore Experience Platform
3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesPros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Sitecore Experience Platform
- Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
- Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
- Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesCons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Sitecore Experience Platform
- While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
- It would be nice to see a fully managed Sitecore instead of just cloud hosted
- The price falls more to the premium side of things. Making the value proposition a bit harder to justify

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sitecore Experience Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesSitecore Experience Platform
No score
No answers yet
No answers on this topic
Usability
NICE Satmetrix
No score
No answers yet
No answers on this topic
Sitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesSupport Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Sitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesAlternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesSitecore Experience Platform
All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesReturn on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Sitecore Experience Platform
- For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employees