What users are saying about

NICE Satmetrix vs Sitecore Experience Platform

NICE Satmetrix
16 Ratings
Sitecore Experience Platform
16 Ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Sitecore Experience Platform

16 Ratings
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Score 8.2 out of 100

Based on 16 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    Sitecore Experience Platform

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sitecore Experience Platform is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    9.0

    Sitecore Experience Platform

    90%
    2 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Sitecore Experience Platform

    N/A
    0 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    Professional Services

    NICE Satmetrix

    N/A
    0 Ratings
    9.0

    Sitecore Experience Platform

    90%
    1 Rating

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    Sitecore Experience Platform

    3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    Sitecore Experience Platform

    • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
    • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
    • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

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    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    Sitecore Experience Platform

    • While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
    • It would be nice to see a fully managed Sitecore instead of just cloud hosted
    • The price falls more to the premium side of things. Making the value proposition a bit harder to justify

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Sitecore Experience Platform

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Sitecore Experience Platform

    No score
    No answers yet
    No answers on this topic

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Sitecore Experience Platform

    Sitecore Experience Platform 9.0
    Based on 1 answer
    Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Sitecore Experience Platform

    Sitecore Experience Platform 9.0
    Based on 1 answer
    1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Sitecore Experience Platform

    All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    Sitecore Experience Platform

    • For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

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