15 Ratings
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Score 8.1 out of 100
10 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Survey templates
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Themes
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Custom logo/branding
NICE Satmetrix
8.0
Verint Enterprise Feedback Management

Survey Content

NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Changes to live survey
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Question design help
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Multiple question types
NICE Satmetrix
8.0
Verint Enterprise Feedback Management

Survey Logic

NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Survey logic flexibility
NICE Satmetrix
8.0
Verint Enterprise Feedback Management

Survey Reporting & Analytics

NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Response tracking
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Data export
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Standard reports
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Custom reports
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Analytics
NICE Satmetrix
8.0
Verint Enterprise Feedback Management

Survey Administration & Security

NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Access controls
NICE Satmetrix
8.0
Verint Enterprise Feedback Management
Compliance
NICE Satmetrix
8.0
Verint Enterprise Feedback Management

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

NICE Satmetrix
5.1
Verint Enterprise Feedback Management
10.0

Usability

NICE Satmetrix
Verint Enterprise Feedback Management
7.0

Support Rating

NICE Satmetrix
Verint Enterprise Feedback Management
10.0

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