1 Ratings
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Score 8 out of 100
14 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

NoMachine Enterprise Desktop

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

Where you need to get a fast connection to a remote server or PC and to have groups of different servers Splashtop is well suited. It works on all devices easily so if we need to provide remote assistance or to update content for clients then it works really well. Never had any connection issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
8.8
Screen sharing
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
9.8
Over-the-Internet remote session
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
9.7
Remote management of servers & workstations
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
9.2
Remote Active Directory® management
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
Monitoring and Alerts
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
6.6
Multi-platform remote control
NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
8.5
File transfer
NoMachine Enterprise Desktop
Splashtop Remote Support
9.7
Instant message
NoMachine Enterprise Desktop
Splashtop Remote Support
9.7
Access to sleeping/powered-off computers
NoMachine Enterprise Desktop
Splashtop Remote Support
6.5
Initiate remote control from mobile
NoMachine Enterprise Desktop
Splashtop Remote Support
9.7
Centralized management dashboard
NoMachine Enterprise Desktop
Splashtop Remote Support
9.0
Session record
NoMachine Enterprise Desktop
Splashtop Remote Support
9.0

Pros

NoMachine Enterprise Desktop

  • Secure connection
  • Fast response over internet
  • Really look like you are sitting in front of the machine you are connecting.
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

  • Easy to use software.
  • Allows remote support of the machines even off VPN.
Anonymous | TrustRadius Reviewer

Cons

NoMachine Enterprise Desktop

  • Keyboard mapping between client and host is often screwed up.
  • Cut and paste between client and host is not convenient
  • Would be nice if there was a function of simple file transfer between client and host
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

  • Need a better marketing department
  • Support for older devices could be better
  • Better defaults, such as hiding in the Windows Start menu
Anonymous | TrustRadius Reviewer

Usability

NoMachine Enterprise Desktop

No score
No answers yet
No answers on this topic

Splashtop Remote Support

Splashtop Remote Support 9.0
Based on 1 answer
Compared to other tools, I have found Splashtop to be a product that I do not have to worry about once it is installed. More often than not, remote support tools are mission-critical in emergencies and unlike others, Splashtop has not let me down in emergencies. It's easy to use, and I can use it from whatever device I have in hand when there is an emergency.
Anonymous | TrustRadius Reviewer

Support Rating

NoMachine Enterprise Desktop

NoMachine Enterprise Desktop 5.0
Based on 1 answer
I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

Splashtop Remote Support 9.7
Based on 3 answers
We have never had any issues with support. There is plenty of documentation available online for its usage. I would recommend this as an easy move for anyone. If you do have an issue the support team responds very quickly to anything with great advice and assistance.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NoMachine Enterprise Desktop

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

The price is fantastic, and the ease of installation and the straightforward process is why I choose Splashtop. While there are other products out there with the same functionality, this product is perfect for our small organization. I would highly recommend this product as an option for anyone looking for a remote support product.
Anonymous | TrustRadius Reviewer

Return on Investment

NoMachine Enterprise Desktop

  • It makes the access to server much easier and convenient
  • Connection is very stable, which makes works very efficient
  • I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
  • No negative impact
Takao Sakaguchi | TrustRadius Reviewer

Splashtop Remote Support

  • SRS has been a net ADD to our ROI. It saves steps and time.
  • Being able to delegate this level of support to even non-technical managers has actually increased our success in implementing software updates.
  • There isn't really a downside, for us.
Tim Corbett | TrustRadius Reviewer

Pricing Details

NoMachine Enterprise Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NoMachine Enterprise Desktop
8.0
Splashtop Remote Support
9.5

Usability

NoMachine Enterprise Desktop
Splashtop Remote Support
9.0

Support Rating

NoMachine Enterprise Desktop
5.0
Splashtop Remote Support
9.7

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