Item: Splashtop
Rating: 9
Author: Christopher Kowalski

Use Cases and Deployment Scope

Splashtop is currently used for remote IT support within our company. As the IT specialist, I use it constantly. Our operations manager also uses it to assist Loan officers when needed. Makes it easier to support our remote employees, as we have many across the country.

Pros and Cons

Easy to install, just follow prompts and defaults.
Nothing to configure, can be installed and used immediately.
Always gives a solid, stable connection.

Any issues I have noticed have not been significant.
Perhaps an option to automatically update.

Return on Investment

It has made supporting remote workers seamless and easier if we did not have it.
Has saved a lot of time that would have been spent trying to get users to accurately describe their issue.
Easy enough to use that even someone who isn't super tech savvy can use if needs be.

Support Rating

I have, to this point, not had a need to contact Spalshtop support, as the product has always been stable and I have had no issues that required to to contact support. Always the sign of a great product.

Splashtop Security

I have tried many different remote support tools in my IT career, and Splashtop has been the one that has been the most reliable. Has not given me any real problems to speak of. Device verification, 2FA, all work great.

Onboarding with Splashtop

Pretty much immediately. No real learning curve, sometimes end users have issues, but that's usually due to a lack of computer knowledge, not any defect on the part of the product.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

AnyDesk, Microsoft Teams, Encompass from ICE Mortgage Technology

Likelihood to Recommend

In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful.

If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need.

Usability

It is reliable, easy to implement and use, and makes my job much easier.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Installation
Remote connection
File tranfer

Difficult Tasks

None I can think of.

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Sakima Ng
(Vendor Representative) commented 4 months ago
Hello Christopher, Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that Splashtop has become an integral part of your remote IT support strategy. We appreciate your acknowledgment of the solid and stable connection, as well as your recognition of the product's reliability in comparison to other remote support tools. Your mention of potential improvements, such as an option for automatic updates, is duly noted and will be considered for future enhancements. Your insights and suggestions are invaluable to us and serve as a guide to improve and sustain the level of quality we would like to provide. If you have any questions, comments, or concerns, we're always happy to help.

Splashtop - Remote Support Made Easy!

Modules Used

Overall Satisfaction with Splashtop