What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
60 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

SAP Conversational AI

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Nudge.ai

Nudge.ai is well suited for individual contributors without enough time or resource to do proper research on clients/prospects. It may work as well for larger teams, but I don't have experience using Nudge.ai in that environment. Nudge.ai is easy to use, so the onboarding and ramp-up time is quick.
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.
Anonymous | TrustRadius Reviewer

Pros

Nudge.ai

  • Locates social media and news mentions of target companies and individuals
  • Integrates seamlessly with Gsuite Gmail
  • Info is presented in a very user-friendly manner
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
Aditya Mohan | TrustRadius Reviewer

Cons

Nudge.ai

  • The Gsuite add-on can be a little intrusive in that it takes up screen real estate
  • Web dashboard is a little busy, so it can be overwhelming out the gate
  • Some of the features are only available with the paid subscription—giving a "taste" would be helpful in assessing whether to pay or not
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

  • Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
  • Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nudge.ai

Nudge.ai 10.0
Based on 1 answer
We will definitely be renewing. The value for the price we are paying is solid, and we are interested in growing our use to see if we can expand on the value we are getting from Nudge.ai.
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

No score
No answers yet
No answers on this topic

Support Rating

Nudge.ai

Nudge.ai 10.0
Based on 1 answer
Nudge.ai is fairly intuitive, so the need for support is minimal. I have only had to reach out to the support team a couple of times for minor issue. The response has been quick and issues resolved to my satisfaction in a reasonable time frame. I have no issues with Nudge support at this time.
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

SAP Conversational AI 7.5
Based on 33 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nudge.ai

Nudge.ai is in a fairly unique space. It isn't quite a CRM, it isn't quite a social or news channel. But, it has aspects of all. Nudge.ai was chosen because it allowed us to use one tool for multiple purposes. LinkedIn Sales Navigator is probably the closest to Nudge.ai but is less automated. Sales Navigator requires more setup and care and feeding. Nudge.ai just kind of works.
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI or additional functions.
Anonymous | TrustRadius Reviewer

Return on Investment

Nudge.ai

  • Haven't quantified, but saves hours of personal time researching.
  • Keeping contacts/prospects top of mind keeps them from slipping away, so helps to avoid loss of revenue.
  • Brings contacts/companies not on your target list into view, so adding pipeline and potential revenue.
Tom Wondra | TrustRadius Reviewer

SAP Conversational AI

  • It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
  • However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nudge.ai

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Conversational AI

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Add comparison