What users are saying about
53 Ratings
2 Ratings
53 Ratings
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Score 9 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Nuvi

NUVI is great for ongoing listening, especially for long-term clients. If your monitor is already set up, the platform is great in a crisis situation. If you don't have previous monitors created, it can be less helpful if something pops up out of the blue since it cannot pull in historic data. NUVI is better for more experienced social/digital team members as there is a learning curve when you first use the software.
Lauren Kelley | TrustRadius Reviewer

ZoomSphere

ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Nuvi
ZoomSphere
7.7
Boolean keyword searches
Nuvi
ZoomSphere
9.0
Filtering out noise/spam
Nuvi
ZoomSphere
7.0
Broad channel coverage
Nuvi
ZoomSphere
7.0

Publishing

Nuvi
ZoomSphere
8.0
Content planning and scheduling
Nuvi
ZoomSphere
8.0
Audience targeting
Nuvi
ZoomSphere
8.0
Workflow management
Nuvi
ZoomSphere
8.0

Engagement

Nuvi
ZoomSphere
8.3
Automated routing and prioritization
Nuvi
ZoomSphere
8.0
Customer interaction histories
Nuvi
ZoomSphere
8.0
Bulk actions
Nuvi
ZoomSphere
9.0

Marketing

Nuvi
ZoomSphere
8.0
Content marketing
Nuvi
ZoomSphere
8.0

Channel coverage/integration

Nuvi
ZoomSphere
7.7
Twitter
Nuvi
ZoomSphere
8.0
Facebook
Nuvi
ZoomSphere
8.0
LinkedIn
Nuvi
ZoomSphere
8.0
Google+
Nuvi
ZoomSphere
6.0
Instagram
Nuvi
ZoomSphere
8.0
YouTube
Nuvi
ZoomSphere
8.0

Reporting/analytics

Nuvi
ZoomSphere
9.0
Campaign success analytics
Nuvi
ZoomSphere
9.0
Real-time tracking
Nuvi
ZoomSphere
9.0
Competitor analysis
Nuvi
ZoomSphere
9.0

Account management

Nuvi
ZoomSphere
9.0
Role-based user permissions & privileges
Nuvi
ZoomSphere
9.0
Mobile access
Nuvi
ZoomSphere
9.0

Pros

Nuvi

  • There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it.
  • I really enjoy the "stream" feature and love the reports that NUVI creates.
  • The dashboards for each monitor is also very easy and friendly to use.
Anonymous | TrustRadius Reviewer

ZoomSphere

  • Manages all social media at once.
  • Seamless tool to organize your business.
Anonymous | TrustRadius Reviewer

Cons

Nuvi

  • There are various quirks and bugs that become apparent as you use the tool more. Nothing that completely ruins the experience, but they can be nagging.
  • It didn't seem to pull in every use of some particular Instagram hashtags that we were tracking. Instagram reported a good bit more than NUVI did.
  • Better historical data (for collection and prediction). Currently it can pull from the last 30 days of Twitter data, which can give you some idea of volume moving forward, but in some cases it's a vast underestimate for the actual volume you'll get from all data sources. Also, if you're looking for previous mentions of your search terms beyond 30 days, then you're out of luck.
Anonymous | TrustRadius Reviewer

ZoomSphere

  • Facebook analytics could use some improvement.
  • Email marketing could use some improvement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nuvi

Nuvi 8.5
Based on 13 answers
I have just gotten out of my contract and NUVI was very nice to extend more help to me in finding out ways the tool could be useful, but at this point, I declined as I've already spent months using it and still having difficulty. Perhaps for some other businesses or people, this is the perfect tool, just didn't work for me
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Usability

Nuvi

Nuvi 1.0
Based on 1 answer
See my previous comments
Anonymous | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Alternatives Considered

Nuvi

NUVI provided us with a more in-depth analysis of what we wanted to see and what we didn't know we needed to see. There is also the advantage of being able to do everything by using one product (NUVI) instead of having to using several different products to accomplish one set of tasks. It also helps that NUVI is much more engaging and appealing to look at
Ciara Dawson | TrustRadius Reviewer

ZoomSphere

GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.
Anonymous | TrustRadius Reviewer

Return on Investment

Nuvi

  • Efficiency - Weekly reporting has dropped from a few hours to roughly 30 minutes. Audience segmentation studies have dropped from a month to two weeks.
  • ROI - NUVI is generally cheaper than most competitors. It's increased my margins.
  • Happier clients - With greater efficiency comes faster turn around times and happier clients.
Josh von Scheiner | TrustRadius Reviewer

ZoomSphere

  • You can bulk manage your contacts.
  • Able to publish seamlessly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nuvi

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ZoomSphere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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