What users are saying about
6 Ratings
5 Ratings
6 Ratings
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Score 5.8 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Onebox

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Anonymous | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Onebox
Twilio Flex
8.0
Agent dashboard
Onebox
Twilio Flex
8.0
Validate callers
Onebox
Twilio Flex
8.0
Outbound response
Onebox
Twilio Flex
8.0
Call forwarding
Onebox
Twilio Flex
8.0
Warm transfer
Onebox
Twilio Flex
8.0
Interactive voice response
Onebox
Twilio Flex
8.0
REST APIs
Onebox
Twilio Flex
8.0
Call scripts
Onebox
Twilio Flex
8.0
Call tracking
Onebox
Twilio Flex
8.0
Multichannel integration
Onebox
Twilio Flex
8.0
CRM software integration
Onebox
Twilio Flex
8.0

Pros

Onebox

  • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
  • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
  • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Onebox

  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Onebox

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Onebox

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
Anonymous | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Onebox

  • It has given us a central communication point for a geographically diverse workforce.
  • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
  • We use the conference bridges for better collaboration across our organization.
Anonymous | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Onebox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Onebox
5.0
Twilio Flex
8.0

Support Rating

Onebox
Twilio Flex
1.0

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