Optimizely Feature Experimentation vs. UserZoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Optimizely Feature Experimentation
Score 8.5 out of 10
N/A
Optimizely Full Stack is a feature flagging and experimentation platform for websites, mobile apps, chatbots, APIs, smart devices, and anything else with a network connection.N/A
UserZoom
Score 7.8 out of 10
N/A
N/AN/A
Pricing
Optimizely Feature ExperimentationUserZoom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Optimizely Feature ExperimentationUserZoom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Optimizely Feature ExperimentationUserZoom
Top Pros
Top Cons
Best Alternatives
Optimizely Feature ExperimentationUserZoom
Small Businesses
Kameleoon
Kameleoon
Score 9.2 out of 10
Smartlook
Smartlook
Score 8.8 out of 10
Medium-sized Companies
Kameleoon
Kameleoon
Score 9.2 out of 10
UserTesting
UserTesting
Score 8.7 out of 10
Enterprises
Kameleoon
Kameleoon
Score 9.2 out of 10
UserTesting
UserTesting
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Optimizely Feature ExperimentationUserZoom
Likelihood to Recommend
8.5
(4 ratings)
8.2
(14 ratings)
Likelihood to Renew
8.0
(1 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Optimizely Feature ExperimentationUserZoom
Likelihood to Recommend
Optimizely
It is suited when you need to need to use different variations of a feature in the same experienice, it also gives you useful data and stats to better detemrine wich variation is better for you
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UserZoom
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
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Pros
Optimizely
  • Redirection
  • Feature testing
  • Splitting traffic
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UserZoom
  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
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Cons
Optimizely
  • Initially training of program
  • Ability to customize certain aspects of the website were limited
  • Expensive for smaller organizations
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UserZoom
  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
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Likelihood to Renew
Optimizely
No answers on this topic
UserZoom
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
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Usability
Optimizely
All features that we used were pretty clear. They have a good documentation
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UserZoom
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
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Support Rating
Optimizely
No answers on this topic
UserZoom
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
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Implementation Rating
Optimizely
It’s straightforward. Docs are well written and I believe there must be a support. But we haven’t used it
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UserZoom
No answers on this topic
Alternatives Considered
Optimizely
Optimizely is the first product I have used in this category. I have no comments for alternative products.
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UserZoom
On several occasions, the participants claimed that TryMyUI was extremely laggy towards the end of the sessions, and got frustrated. We have trialed UserTesting and decided to make the switch. Our team especially like the variety of templates on the platform targetting various needs such as preference test, web/app usability, short tests, etc.
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Return on Investment
Optimizely
  • It has positive impact on revenue, we decide with that wich variation is performing 10% better so we pivot to that
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UserZoom
  • A must-have tool for any CPG UX website/path-to-purchase testing!
  • App testing: easy enough to work with that there's no excuse for not testing early and often.
  • Not inexpensive, but every great product must have as equally a great user experience designed in!
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ScreenShots

Optimizely Feature Experimentation Screenshots

Screenshot of The interface of Optimizely Feature Management makes it easier to configure rules for development, as users can decide to toggle on or off flags using the simple toggle at the top. The user can also decide which percentage of the audience to roll features out to and which variations to activate.Screenshot of Optimizely Feature Experimentation allows the user to define which audiences want to roll out to. For example, to test features on iOS users only, then configure this setting in the audience page by defining custom attributes.