Likelihood to Recommend I think CPQ had worked so well for our company because of the widespread nature of our associates and tracking orders that were being placed in multiple time zones. My team specifically needed a way of analyzing these orders to track our progress in real time and sort out any supply orders before they became an issue. If you are in a centralized location with a smaller team then this may not yield much use to you.
Read full review SAP S/4HANA Cloud leverages an in-memory database, allowing for real-time data processing and analytics. This enables organizations to make informed decisions based on up-to-the-minute information S/4HANA Cloud integrates various business modules, including finance, procurement, sales, manufacturing, and supply chain. This integration facilitates seamless data flow across different functional areas
Read full review Pros Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks. Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations. Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders. Read full review Complete production cycle, right from planning to final product manufacturing. Keeping all documents in one place, with ability to upload important stuff against the particular entries. Maintain trail of any changes made to data, validations at the right places and methodological working of each process Read full review Cons Significant setup time, cost, and maintenance. We have to use an implementation partner Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place Read full review The complex integration we have with ERPs make it difficult to move or upgrade to SAP S4 HANA. Reimplementing all integrations and not impact business is a challenge Requires a lot of tedious testing so that no role or function is impacted Very time consuming to implement or upgrade. For large corporations it would take years to slowly migrate to S4HANA Read full review Likelihood to Renew So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Read full review The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Read full review Usability The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Read full review Modern User Interface:
The system features a contemporary and visually appealing interface, promoting a more engaging user experience.
Role-Based Access:
Users access role-specific dashboards and functionalities, ensuring a personalized experience tailored to their responsibilities.
Intuitive Navigation:
Streamlined menus and navigation paths contribute to an intuitive user experience, reducing the learning curve for new users.
Responsive Design:
The platform is designed to be responsive across various devices, allowing users to access information and perform tasks on desktops, tablets, or mobile devices
Read full review Reliability and Availability Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Read full review Performance It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Read full review Support Rating Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Read full review The technical support received by the ITT design teams and OS implementation team has been very useful in ensuring that the SAP ERP is well-tailored to our company's specific needs and operations. This coupled with the training materials, business process maps, and concept demos (sand-box demos) makes adoption easy on end-users.
Read full review In-Person Training They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Read full review Implementation Rating It was a much more technical implementation than we thought. It involved much more code. Future releases have made and will make administering the tool easier. EDL consulting had one good developer, but when he was moved off, they were horrible to work with. The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation. Having a dedicated team (in-house) for implementation is key
Read full review Implementation was as expected. We had minor issues with our Z* transactions, but nothing special. Some tables were extended and needed regeneration. Overall satisfactions is good.
Read full review Alternatives Considered Oracle engagement is ahead. They are active in the development of the tool and provide great support after implementation. They also listen to their customers and offer opportunities to feedback and provide input through activities like the customer advisory board forum.
Read full review In our quest for an ERP solution, we evaluated alternatives such as Oracle ERP Cloud and Microsoft Dynamics 365. However, SAP S/4HANA Cloud's reputation for advanced analytics, scalability, and seamless integration with other SAP solutions made it the natural choice for our organization's digital journey.
Read full review Return on Investment Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer. Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously. A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year. Read full review Cost Savings and Lower Total Cost of Ownership (TCO): While the initial implementation costs might be significant, the centralized data management and automation features can lead to cost savings over time. This might be achieved through reduced manual labor, better inventory control, optimized procurement processes, and streamlined operations, resulting in a lower TCO. Better Visibility and Compliance: The system's ability to offer comprehensive data visibility can enhance compliance efforts, mitigating risks and ensuring adherence to regulatory requirements. This can lead to reduced fines or penalties related to non-compliance issues. Read full review ScreenShots SAP S/4HANA Cloud Screenshots