110 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Oracle CRM On Demand
9.3
Pega Customer Engagement Suite
7.2
Workflow management
Oracle CRM On Demand
8.9
Pega Customer Engagement Suite
8.0
Territory management
Oracle CRM On Demand
9.3
Pega Customer Engagement Suite
6.6
Opportunity management
Oracle CRM On Demand
9.2
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Pega Customer Engagement Suite
7.3
Contract management
Oracle CRM On Demand
7.8
Pega Customer Engagement Suite
Quote & order management
Oracle CRM On Demand
8.5
Pega Customer Engagement Suite
Interaction tracking
Oracle CRM On Demand
8.3
Pega Customer Engagement Suite
8.6
Channel / partner relationship management
Oracle CRM On Demand
8.2
Pega Customer Engagement Suite

Customer Service & Support

Oracle CRM On Demand
8.4
Pega Customer Engagement Suite
8.6
Case management
Oracle CRM On Demand
8.5
Pega Customer Engagement Suite
8.9
Call center management
Oracle CRM On Demand
8.7
Pega Customer Engagement Suite
8.7
Help desk management
Oracle CRM On Demand
8.1
Pega Customer Engagement Suite
8.2

Marketing Automation

Oracle CRM On Demand
8.9
Pega Customer Engagement Suite
8.0
Lead management
Oracle CRM On Demand
8.9
Pega Customer Engagement Suite
8.0
Email marketing
Oracle CRM On Demand
8.8
Pega Customer Engagement Suite
8.0

CRM Project Management

Oracle CRM On Demand
8.7
Pega Customer Engagement Suite
8.1
Task management
Oracle CRM On Demand
8.3
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Oracle CRM On Demand
9.6
Pega Customer Engagement Suite
Reporting
Oracle CRM On Demand
8.2
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Pega Customer Engagement Suite
8.0
Forecasting
Oracle CRM On Demand
8.7
Pega Customer Engagement Suite
Pipeline visualization
Oracle CRM On Demand
8.6
Pega Customer Engagement Suite
8.1
Customizable reports
Oracle CRM On Demand
7.9
Pega Customer Engagement Suite
8.0

Customization

Oracle CRM On Demand
8.4
Pega Customer Engagement Suite
7.6
Custom fields
Oracle CRM On Demand
8.9
Pega Customer Engagement Suite
8.0
Custom objects
Oracle CRM On Demand
8.1
Pega Customer Engagement Suite
7.8
Scripting environment
Oracle CRM On Demand
7.9
Pega Customer Engagement Suite
7.6
API for custom integration
Oracle CRM On Demand
8.7
Pega Customer Engagement Suite
7.0

Security

Oracle CRM On Demand
9.4
Pega Customer Engagement Suite
8.1
Single sign-on capability
Oracle CRM On Demand
9.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Oracle CRM On Demand
9.8
Pega Customer Engagement Suite
8.1

Social CRM

Oracle CRM On Demand
9.8
Pega Customer Engagement Suite
7.7
Social data
Oracle CRM On Demand
9.8
Pega Customer Engagement Suite
7.8
Social engagement
Oracle CRM On Demand
9.9
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Pega Customer Engagement Suite
7.0
Marketing automation
Oracle CRM On Demand
8.5
Pega Customer Engagement Suite
7.0
Compensation management
Oracle CRM On Demand
8.7
Pega Customer Engagement Suite

Platform

Oracle CRM On Demand
9.3
Pega Customer Engagement Suite
8.2
Mobile access
Oracle CRM On Demand
9.3
Pega Customer Engagement Suite
8.2

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pega Customer Engagement Suite

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Pega Customer Engagement Suite
8.0

Usability

Oracle CRM On Demand
9.0
Pega Customer Engagement Suite

Implementation Rating

Oracle CRM On Demand
10.0
Pega Customer Engagement Suite

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