What users are saying about
110 Ratings
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Score 8.5 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Really Simple Systems
7.6
Customer data management / contact management
Oracle CRM On Demand
9.3
Really Simple Systems
8.1
Workflow management
Oracle CRM On Demand
8.9
Really Simple Systems
10.0
Territory management
Oracle CRM On Demand
9.3
Really Simple Systems
Opportunity management
Oracle CRM On Demand
9.2
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Really Simple Systems
5.1
Contract management
Oracle CRM On Demand
7.8
Really Simple Systems
Quote & order management
Oracle CRM On Demand
8.5
Really Simple Systems
Interaction tracking
Oracle CRM On Demand
8.3
Really Simple Systems
7.3
Channel / partner relationship management
Oracle CRM On Demand
8.2
Really Simple Systems

Customer Service & Support

Oracle CRM On Demand
8.4
Really Simple Systems
8.4
Case management
Oracle CRM On Demand
8.5
Really Simple Systems
8.3
Call center management
Oracle CRM On Demand
8.7
Really Simple Systems
Help desk management
Oracle CRM On Demand
8.1
Really Simple Systems
8.5

Marketing Automation

Oracle CRM On Demand
8.9
Really Simple Systems
6.7
Lead management
Oracle CRM On Demand
8.9
Really Simple Systems
6.8
Email marketing
Oracle CRM On Demand
8.8
Really Simple Systems
6.7

CRM Project Management

Oracle CRM On Demand
8.7
Really Simple Systems
7.6
Task management
Oracle CRM On Demand
8.3
Really Simple Systems
8.1
Billing and invoicing management
Oracle CRM On Demand
9.6
Really Simple Systems
Reporting
Oracle CRM On Demand
8.2
Really Simple Systems
7.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Really Simple Systems
7.7
Forecasting
Oracle CRM On Demand
8.7
Really Simple Systems
7.3
Pipeline visualization
Oracle CRM On Demand
8.6
Really Simple Systems
8.0
Customizable reports
Oracle CRM On Demand
7.9
Really Simple Systems
7.9

Customization

Oracle CRM On Demand
8.4
Really Simple Systems
8.2
Custom fields
Oracle CRM On Demand
8.9
Really Simple Systems
8.3
Custom objects
Oracle CRM On Demand
8.1
Really Simple Systems
8.5
Scripting environment
Oracle CRM On Demand
7.9
Really Simple Systems
API for custom integration
Oracle CRM On Demand
8.7
Really Simple Systems
7.6

Security

Oracle CRM On Demand
9.4
Really Simple Systems
7.9
Single sign-on capability
Oracle CRM On Demand
9.0
Really Simple Systems
Role-based user permissions
Oracle CRM On Demand
9.8
Really Simple Systems
7.9

Social CRM

Oracle CRM On Demand
9.8
Really Simple Systems
Social data
Oracle CRM On Demand
9.8
Really Simple Systems
Social engagement
Oracle CRM On Demand
9.9
Really Simple Systems

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Really Simple Systems
Marketing automation
Oracle CRM On Demand
8.5
Really Simple Systems
Compensation management
Oracle CRM On Demand
8.7
Really Simple Systems

Platform

Oracle CRM On Demand
9.3
Really Simple Systems
7.6
Mobile access
Oracle CRM On Demand
9.3
Really Simple Systems
7.6

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Really Simple Systems
8.0

Usability

Oracle CRM On Demand
9.0
Really Simple Systems

Implementation Rating

Oracle CRM On Demand
10.0
Really Simple Systems

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