Oracle CRM vs Tour de Force CRM

What users are saying about

Score 7.4 out of 10

Based on 160 reviews and ratings

Score 3.4 out of 10

Based on 7 reviews and ratings

Feature Set Ratings

Oracle CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
Tour de Force CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Security

Sales Force Automation

7.5

Oracle CRM

75%

6.4

Tour de Force CRM

64%

Oracle CRM ranks higher in 6/9 features

Customer data management / contact management

8.6

86%

24 Ratings

10.0

100%

1 Rating

Workflow management

6.7

67%

24 Ratings

N/A

0 Ratings

Territory management

6.5

65%

23 Ratings

10.0

100%

1 Rating

Opportunity management

7.6

76%

22 Ratings

10.0

100%

1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.6

66%

22 Ratings

1.0

10%

1 Rating

Contract management

7.7

77%

20 Ratings

N/A

0 Ratings

Quote & order management

7.9

79%

21 Ratings

5.0

50%

1 Rating

Interaction tracking

7.6

76%

23 Ratings

7.0

70%

1 Rating

Channel / partner relationship management

8.0

80%

20 Ratings

2.0

20%

1 Rating

Customer Service & Support

7.6

Oracle CRM

76%

5.5

Tour de Force CRM

55%

Oracle CRM ranks higher in 3/3 features

Case management

8.1

81%

23 Ratings

8.0

80%

1 Rating

Call center management

7.8

78%

21 Ratings

N/A

0 Ratings

Help desk management

6.8

68%

23 Ratings

3.0

30%

1 Rating

Marketing Automation

7.7

Oracle CRM

77%

4.0

Tour de Force CRM

40%

Oracle CRM ranks higher in 2/2 features

Lead management

8.4

84%

21 Ratings

7.0

70%

1 Rating

Email marketing

7.0

70%

19 Ratings

1.0

10%

1 Rating

CRM Project Management

7.9

Oracle CRM

79%

3.7

Tour de Force CRM

37%

Oracle CRM ranks higher in 3/3 features

Task management

8.4

84%

22 Ratings

1.0

10%

1 Rating

Billing and invoicing management

7.7

77%

18 Ratings

7.0

70%

1 Rating

Reporting

7.6

76%

21 Ratings

3.0

30%

1 Rating

CRM Reporting & Analytics

7.7

Oracle CRM

Oracle CRM

71%

6.0

Tour de Force CRM

60%

Oracle CRM ranks higher in 4/4 features

Custom fields

8.5

85%

23 Ratings

6.0

60%

1 Rating

Custom objects

6.5

65%

23 Ratings

N/A

0 Ratings

Scripting environment

7.0

70%

21 Ratings

N/A

0 Ratings

API for custom integration

6.2

62%

22 Ratings

6.0

60%

1 Rating

Security

8.4

Oracle CRM

84%

9.5

Tour de Force CRM

95%

Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.6

86%

21 Ratings

10.0

100%

1 Rating

Role-based user permissions

8.3

83%

23 Ratings

9.0

90%

1 Rating

Social CRM

7.9

Oracle CRM

79%

Tour de Force CRM

Feature Set Not Supported

N/A

Oracle CRM ranks higher in 2/2 features

Social data

8.0

80%

17 Ratings

N/A

0 Ratings

Social engagement

7.9

79%

17 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

7.2

Oracle CRM

72%

3.0

Tour de Force CRM

30%

Oracle CRM ranks higher in 2/2 features

Marketing automation

7.4

74%

19 Ratings

3.0

30%

1 Rating

Compensation management

7.1

71%

16 Ratings

N/A

0 Ratings

Platform

9.6

Oracle CRM

96%

8.0

Tour de Force CRM

80%

Oracle CRM ranks higher in 1/1 features

Mobile access

9.6

96%

18 Ratings

8.0

80%

1 Rating

Attribute Ratings

Oracle CRM is rated higher in 1 area: Likelihood to Recommend

Oracle CRM

Pros

Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.

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Joseph R. Sweeney

Senior Analyst

The TJX Companies, Inc.Information Services, 501-1000 employees

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We can quickly see Customers sales for the week, month, year, and past years.
We can get deep into the data of a customers sales history and what they are or aren't buying.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Cons

Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
The original implementation of Oracle CRM was a lengthy and involved process
We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.

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Verified User

Analyst in Product Management

Sporting Goods Company, 501-1000 employees

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There's too much data, and sales people have trouble finding what they need.
It can be hard for IT or sales manager to manage all the data in an informational way.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

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General

Based on 2 answers

I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

Oracle CRM 9.0

Based on 2 answers

I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Oracle CRM 8.1

Based on 4 answers

I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Oracle CRM 7.6

Based on 4 answers

Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

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No score

No answers yet

No answers on this topic

Online Training

Oracle CRM 9.0

Based on 1 answer

It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Oracle CRM 7.7

Based on 4 answers

If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.

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R. Daniel Knapp

Sr. IT Business Analyst

DieboldBusiness Supplies and Equipment, 10,001+ employees

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Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Scalability

Oracle CRM 9.0

Based on 1 answer

In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.

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Viktor Mulac

Advisor

A.T. KearneyManagement Consulting, 1001-5000 employees

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Better customer visibility.
We have better customer rating for finding top and bottom customers based on orders.

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Mike Bursack

Technical Operations Manager

Clock Medical SupplyHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Oracle CRM

Tour de Force CRM

Case management

Call center management

Help desk management

Oracle CRM

Tour de Force CRM

Lead management

Email marketing

Oracle CRM

Tour de Force CRM

Task management

Billing and invoicing management

Reporting

Oracle CRM

Tour de Force CRM

Forecasting

Pipeline visualization

Customizable reports

Oracle CRM

Tour de Force CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

Oracle CRM

Tour de Force CRM

Single sign-on capability

Role-based user permissions

Oracle CRM

Tour de Force CRM

Social data

Social engagement

Oracle CRM

Tour de Force CRM

Marketing automation

Compensation management

Oracle CRM

Tour de Force CRM

Mobile access

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Oracle CRM

Tour de Force CRM

Likelihood to Recommend

Oracle CRM

Tour de Force CRM

Pros

Oracle CRM

Tour de Force CRM

Cons

Oracle CRM

Tour de Force CRM

Pricing Details

General