What users are saying about
160 Ratings
160 Ratings
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Score 7.4 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • Oracle CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
  • Tour de Force CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Security

Sales Force Automation

7.5

Oracle CRM

75%
6.4

Tour de Force CRM

64%
Oracle CRM ranks higher in 6/9 features

Customer data management / contact management

8.6
86%
24 Ratings
10.0
100%
1 Rating

Workflow management

6.7
67%
24 Ratings
N/A
0 Ratings

Territory management

6.5
65%
23 Ratings
10.0
100%
1 Rating

Opportunity management

7.6
76%
22 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.6
66%
22 Ratings
1.0
10%
1 Rating

Contract management

7.7
77%
20 Ratings
N/A
0 Ratings

Quote & order management

7.9
79%
21 Ratings
5.0
50%
1 Rating

Interaction tracking

7.6
76%
23 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

8.0
80%
20 Ratings
2.0
20%
1 Rating

Customer Service & Support

7.6

Oracle CRM

76%
5.5

Tour de Force CRM

55%
Oracle CRM ranks higher in 3/3 features

Case management

8.1
81%
23 Ratings
8.0
80%
1 Rating

Call center management

7.8
78%
21 Ratings
N/A
0 Ratings

Help desk management

6.8
68%
23 Ratings
3.0
30%
1 Rating

Marketing Automation

7.7

Oracle CRM

77%
4.0

Tour de Force CRM

40%
Oracle CRM ranks higher in 2/2 features

Lead management

8.4
84%
21 Ratings
7.0
70%
1 Rating

Email marketing

7.0
70%
19 Ratings
1.0
10%
1 Rating

CRM Project Management

7.9

Oracle CRM

79%
3.7

Tour de Force CRM

37%
Oracle CRM ranks higher in 3/3 features

Task management

8.4
84%
22 Ratings
1.0
10%
1 Rating

Billing and invoicing management

7.7
77%
18 Ratings
7.0
70%
1 Rating

Reporting

7.6
76%
21 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

7.7

Oracle CRM

77%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 2/3 features

Forecasting

8.3
83%
22 Ratings
8.0
80%
1 Rating

Pipeline visualization

7.5
75%
21 Ratings
8.0
80%
1 Rating

Customizable reports

7.2
72%
23 Ratings
8.0
80%
1 Rating

Customization

7.1

Oracle CRM

71%
6.0

Tour de Force CRM

60%
Oracle CRM ranks higher in 4/4 features

Custom fields

8.5
85%
23 Ratings
6.0
60%
1 Rating

Custom objects

6.5
65%
23 Ratings
N/A
0 Ratings

Scripting environment

7.0
70%
21 Ratings
N/A
0 Ratings

API for custom integration

6.2
62%
22 Ratings
6.0
60%
1 Rating

Security

8.4

Oracle CRM

84%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
21 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.3
83%
23 Ratings
9.0
90%
1 Rating

Social CRM

7.9

Oracle CRM

79%

Tour de Force CRM

Feature Set Not Supported
N/A
Oracle CRM ranks higher in 2/2 features

Social data

8.0
80%
17 Ratings
N/A
0 Ratings

Social engagement

7.9
79%
17 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

7.2

Oracle CRM

72%
3.0

Tour de Force CRM

30%
Oracle CRM ranks higher in 2/2 features

Marketing automation

7.4
74%
19 Ratings
3.0
30%
1 Rating

Compensation management

7.1
71%
16 Ratings
N/A
0 Ratings

Platform

9.6

Oracle CRM

96%
8.0

Tour de Force CRM

80%
Oracle CRM ranks higher in 1/1 features

Mobile access

9.6
96%
18 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Oracle CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Oracle CRM

86%
24 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Usability

8.6

Oracle CRM

86%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Availability

9.0

Oracle CRM

90%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Performance

8.1

Oracle CRM

81%
4 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

7.6

Oracle CRM

76%
4 Ratings

Tour de Force CRM

N/A
0 Ratings

Online Training

9.0

Oracle CRM

90%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Implementation Rating

7.7

Oracle CRM

77%
4 Ratings

Tour de Force CRM

N/A
0 Ratings

Product Scalability

9.0

Oracle CRM

90%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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