What users are saying about
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 160 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.4 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- Oracle CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
- Tour de Force CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Security
Sales Force Automation
7.5
Oracle CRM
75%

6.4
Tour de Force CRM
64%
Oracle CRM ranks higher in 6/9 features
Oracle CRM ranks higher in 6/9 features
Customer data management / contact management
8.6
86%
24 Ratings
10.0
100%
1 Rating
Workflow management
6.7
67%
24 Ratings
N/A
0 Ratings
Territory management
6.5
65%
23 Ratings
10.0
100%
1 Rating
Opportunity management
7.6
76%
22 Ratings
10.0
100%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
6.6
66%
22 Ratings
1.0
10%
1 Rating
Contract management
7.7
77%
20 Ratings
N/A
0 Ratings
Quote & order management
7.9
79%
21 Ratings
5.0
50%
1 Rating
Interaction tracking
7.6
76%
23 Ratings
7.0
70%
1 Rating
Channel / partner relationship management
8.0
80%
20 Ratings
2.0
20%
1 Rating
Customer Service & Support
7.6
Oracle CRM
76%

5.5
Tour de Force CRM
55%
Oracle CRM ranks higher in 3/3 features
Oracle CRM ranks higher in 3/3 features
Case management
8.1
81%
23 Ratings
8.0
80%
1 Rating
Call center management
7.8
78%
21 Ratings
N/A
0 Ratings
Help desk management
6.8
68%
23 Ratings
3.0
30%
1 Rating
Marketing Automation
7.7
Oracle CRM
77%

4.0
Tour de Force CRM
40%
Oracle CRM ranks higher in 2/2 features
Oracle CRM ranks higher in 2/2 features
Lead management
8.4
84%
21 Ratings
7.0
70%
1 Rating
Email marketing
7.0
70%
19 Ratings
1.0
10%
1 Rating
CRM Project Management
7.9
Oracle CRM
79%

3.7
Tour de Force CRM
37%
Oracle CRM ranks higher in 3/3 features
Oracle CRM ranks higher in 3/3 features
Task management
8.4
84%
22 Ratings
1.0
10%
1 Rating
Billing and invoicing management
7.7
77%
18 Ratings
7.0
70%
1 Rating
Reporting
7.6
76%
21 Ratings
3.0
30%
1 Rating
CRM Reporting & Analytics
7.7
Oracle CRM
77%

8.0
Tour de Force CRM
80%
Tour de Force CRM ranks higher in 2/3 features
Tour de Force CRM ranks higher in 2/3 features
Forecasting
8.3
83%
22 Ratings
8.0
80%
1 Rating
Pipeline visualization
7.5
75%
21 Ratings
8.0
80%
1 Rating
Customizable reports
7.2
72%
23 Ratings
8.0
80%
1 Rating
Customization
7.1
Oracle CRM
71%

6.0
Tour de Force CRM
60%
Oracle CRM ranks higher in 4/4 features
Oracle CRM ranks higher in 4/4 features
Custom fields
8.5
85%
23 Ratings
6.0
60%
1 Rating
Custom objects
6.5
65%
23 Ratings
N/A
0 Ratings
Scripting environment
7.0
70%
21 Ratings
N/A
0 Ratings
API for custom integration
6.2
62%
22 Ratings
6.0
60%
1 Rating
Security
8.4
Oracle CRM
84%

9.5
Tour de Force CRM
95%
Tour de Force CRM ranks higher in 2/2 features
Tour de Force CRM ranks higher in 2/2 features
Single sign-on capability
8.6
86%
21 Ratings
10.0
100%
1 Rating
Role-based user permissions
8.3
83%
23 Ratings
9.0
90%
1 Rating
Social CRM
7.9
Oracle CRM
79%

Tour de Force CRM
Feature Set Not Supported
N/A
Oracle CRM ranks higher in 2/2 features
Oracle CRM ranks higher in 2/2 features
Social data
8.0
80%
17 Ratings
N/A
0 Ratings
Social engagement
7.9
79%
17 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software
7.2
Oracle CRM
72%

3.0
Tour de Force CRM
30%
Oracle CRM ranks higher in 2/2 features
Oracle CRM ranks higher in 2/2 features
Marketing automation
7.4
74%
19 Ratings
3.0
30%
1 Rating
Compensation management
7.1
71%
16 Ratings
N/A
0 Ratings
Platform
9.6
Oracle CRM
96%

8.0
Tour de Force CRM
80%
Oracle CRM ranks higher in 1/1 features
Oracle CRM ranks higher in 1/1 features
Mobile access
9.6
96%
18 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Oracle CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Oracle CRM
86%
24 Ratings

7.0
Tour de Force CRM
70%
1 Rating
Usability
8.6
Oracle CRM
86%
2 Ratings

Tour de Force CRM
N/A
0 Ratings
Availability
9.0
Oracle CRM
90%
2 Ratings

Tour de Force CRM
N/A
0 Ratings
Performance
8.1
Oracle CRM
81%
4 Ratings

Tour de Force CRM
N/A
0 Ratings
Support Rating
7.6
Oracle CRM
76%
4 Ratings

Tour de Force CRM
N/A
0 Ratings
Online Training
9.0
Oracle CRM
90%
1 Rating

Tour de Force CRM
N/A
0 Ratings
Implementation Rating
7.7
Oracle CRM
77%
4 Ratings

Tour de Force CRM
N/A
0 Ratings
Product Scalability
9.0
Oracle CRM
90%
1 Rating

Tour de Force CRM
N/A
0 Ratings
Likelihood to Recommend
Oracle CRM
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Project Manager
TotalOil & Energy, 5001-10,000 employees
Tour de Force CRM
Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pros
Oracle CRM
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Senior Analyst
The TJX Companies, Inc.Information Services, 501-1000 employees
Tour de Force CRM
- We can quickly see Customers sales for the week, month, year, and past years.
- We can get deep into the data of a customers sales history and what they are or aren't buying.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Cons
Oracle CRM
- Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
- The original implementation of Oracle CRM was a lengthy and involved process
- We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employeesTour de Force CRM
- There's too much data, and sales people have trouble finding what they need.
- It can be hard for IT or sales manager to manage all the data in an informational way.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pricing Details
Oracle CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Tour de Force CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Usability
Oracle CRM
Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesTour de Force CRM
No score
No answers yet
No answers on this topic
Reliability and Availability
Oracle CRM
Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesTour de Force CRM
No score
No answers yet
No answers on this topic
Performance
Oracle CRM
Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesTour de Force CRM
No score
No answers yet
No answers on this topic
Support Rating
Oracle CRM
Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Sales Support Manager
Amarr Garage DoorsWholesale, 501-1000 employees
Tour de Force CRM
No score
No answers yet
No answers on this topic
Online Training
Oracle CRM
Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesTour de Force CRM
No score
No answers yet
No answers on this topic
Implementation Rating
Oracle CRM
Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Sales Support Manager
Amarr Garage DoorsWholesale, 501-1000 employees
Tour de Force CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Oracle CRM
I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
Sr. IT Business Analyst
DieboldBusiness Supplies and Equipment, 10,001+ employees
Tour de Force CRM
Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Scalability
Oracle CRM
Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesTour de Force CRM
No score
No answers yet
No answers on this topic
Return on Investment
Oracle CRM
- Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Advisor
A.T. KearneyManagement Consulting, 1001-5000 employees
Tour de Force CRM
- Better customer visibility.
- We have better customer rating for finding top and bottom customers based on orders.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees