189 Ratings
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Score 7.3 out of 100
10 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

PMAPS

Do you need consistency of messaging across multiple countries/products/divisions/languages? Do you want to be able to tailor content access per team/division/country? Do you want to be able to report on/track use by user, document, searches, compliance, etc.? If so, PMAPS is the most versatile proposal management tool I've come across so far.
Marian Egan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PMAPS
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PMAPS
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PMAPS
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
PMAPS
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PMAPS
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PMAPS
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
PMAPS

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PMAPS
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PMAPS
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PMAPS
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
PMAPS
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
PMAPS
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
PMAPS
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
PMAPS

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PMAPS
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PMAPS
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PMAPS
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
PMAPS
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PMAPS

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PMAPS
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PMAPS
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
PMAPS
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PMAPS
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PMAPS
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PMAPS

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

PMAPS

  • Searching for boilerplate material--PMAPS allows you to search by keywords, as well as filter by categories (e.g., implementation, training, company information, etc.) I set up all the categories, subcategories, audience types, etc. We used to spend a significant amount of time searching for previously written information, but now we can find it within seconds. I only use it to search for information stored within PMAPS, but you can also set it up to point at other places to search for information as well.
  • Manage proposals--PMAPS has a dashboard that lists all of the proposals I'm working on as well as key information that I want to have available for each of them. You can decide what information you want to show on your dashboard (I use mine to show due date, production date, review date, salesperson for proposal, etc.) It is very convenient to have all of that information available at a glance. PMAPS also has a built-in calendar that will show you key dates for all of your proposals.
  • Generate custom documents--PMAPS allows you to set up templates that you can use to generate documents. You can set up forms that allow yourself or other users to specify what information should be included in that document, and then PMAPS will generate the document based on how users respond to the questions (e.g., what references to include, what products to list, etc.).
  • Word Replacement--PMAPS allows you to set up codes that will automatically be replaced with the correct term when you generate the proposal. For example, in our boilerplate information, any place where I would want the final proposal to say the prospect's name, I use the code <>. Those codes are automatically replaced with the prospect's name for that proposal when either I generate a document or when I simply select the icon that searches for and replaces codes.
  • Easily edit boilerplate documents--PMAPS allows you to easily edit boilerplate information. You can select a document one at a time, or you can select a whole bunch of documents at once (simply by doing a search and/or filter to limit the results to the documents you want to edit) and download them onto your computer, edit, and then re-upload.
  • Store material--PMAPS allows you to store Word, Excel, PowerPoint, and PDF documents.
Eva Gillespie-Larsen | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

PMAPS

  • There are times when I'm having a problem and I call the general line and have to leave a message and then wait for someone to call me back. I'd like to be able to speak with a live person every time.
  • I'd like to see the program handle Excel documents with the ease that it handles a Word document.
Deborah Pinnock | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

PMAPS

PMAPS 8.0
Based on 10 answers
I have been a PMAPS user for over 5 years. I started on their client/server version and renewed/upgraded this past year to their cloud version, WebPro. When you have a good product that delivers all the bells and whistles you need, there is no need to go searching anywhere else. We have a great partnership with the PMAPS staff and find them very resourceful and appreciative of our business
Sharon Kirkman | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

PMAPS

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

PMAPS

I did the vendor analysis and narrowed my selection to Qvidian (which I had used before) and PMAPS (which I had not). I've never regretted my choice. In ease of use alone, PMAPS wins hands down. We're able to use PMAPS when collecting intelligence from our Subject Matter Experts in ways that weren't possible with other tools.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

PMAPS

  • I don't have any actual ROI numbers readily available but I will say that compared to our last solution (a home-grown document repository), PMAPS has made every aspect of our business more efficient.
  • One of our primary goals in procuring a vendor to provide a better solution was our increased need to become more consistent in our messaging, more relevant as things change, and more efficient in getting our user's the answers they need quicker. We accomplished all three.
Billy Azevedo | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PMAPS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
PMAPS
5.2

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
PMAPS
8.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
PMAPS

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PMAPS

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
PMAPS

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PMAPS

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
PMAPS

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