Ozonetel vs. Salesforce Service Cloud
Ozonetel vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Ozonetel | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Ozonetel | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ozonetel | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Ozonetel | Salesforce Service Cloud | |
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Likelihood to Recommend | Ozonetel Communications No answers on this topic | Salesforce |
Pros | Ozonetel Communications No answers on this topic | Salesforce |
Cons | Ozonetel Communications No answers on this topic | Salesforce |
Likelihood to Renew | Ozonetel Communications No answers on this topic | Salesforce |
Usability | Ozonetel Communications No answers on this topic | Salesforce |
Reliability and Availability | Ozonetel Communications No answers on this topic | Salesforce |
Performance | Ozonetel Communications No answers on this topic | Salesforce |
Support Rating | Ozonetel Communications No answers on this topic | Salesforce |
Implementation Rating | Ozonetel Communications No answers on this topic | Salesforce |
Alternatives Considered | Ozonetel Communications No answers on this topic | Salesforce |
Return on Investment | Ozonetel Communications No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |