First Hand Experience.
February 29, 2024
First Hand Experience.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PrinterLogic
We utilize PrinterLogic to promote secure printing solutions and simplistic availability for other network printers. This allows us to migrate away from traditional print servers and GPOs to provide a more straightforward method of connecting and managing copiers in our organization. Managing hundreds of copiers for thousands of users becomes trivial once the machines have been configured.
- Copier management on user's machines.
- Organization of available copiers in an easy to view methodology.
- SNMP status reporting as a quick insight to operational status.
- Allowing the import of already implemented badges without the need to have users specifically register their badges while still giving users the option to register via PrinterLogic's DB.
- Give administrators the ability to manage how the CPA options are used. If PrinterLogic is on a machine, we want to be able to specify what happens on the successful scan. Ex. Scan badge, automatically bring to the Release/Scan to Email screen. Not scan, select App, then finally go to the Release/Scan page.
- Give the option to have the CPA immediately trigger on the scan. I am opposed to specifically changing items on the copier to give a cheap feel to a great solution.
- PrinterLogic is promoted as serverless but still requires a connector to be installed on a centralized machine; thus, it is still forced to use a "server."
- Using iDP credentials as opposed to local machine user accounts constantly reverts back to the local user profile even though they're showing as logged in via iDP, preventing successful print jobs.
- Configuring copier finisher settings are hit or miss. We can use the exact same settings for the same model copier in a different location and have wildly different results.
- PrinterLogic, as a SaaS, constantly has an outage, preventing the use of the product until PrinterLogic's team resolves the issue. They are forcing the thought of returning to self-hosted solutions purely for uptime.
- Secure print release.
- Availability of copiers in different locations without GPO intervention.
- Reporting insights.
- Managing copiers from a single pane of glass to investigate user issues and SNMP reporting for quick insight into copier status has reduced the need for "I'm not sure what happened; can we just reboot and see what happens?"
- Removing the necessity of direct domain access for GPOs to apply copier changes removed the wait time for a user to have items available.
- Fewer helpdesk calls just to install a copier for a location they're traveling to for a limited time.
Allowing the ability to set up either secure print release or standard printing allows users to benefit from the added security based on job role. We're able to utilize the same familiar screen for releasing prints or scanning to email, so even if using a different model machine, the general usage is similar.
Do you think PrinterLogic delivers good value for the price?
Yes
Are you happy with PrinterLogic's feature set?
Yes
Did PrinterLogic live up to sales and marketing promises?
Yes
Did implementation of PrinterLogic go as expected?
No
Would you buy PrinterLogic again?
Yes