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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.7 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    SAP Business ByDesign

    Score7.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain. Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.N/A
    Pricing
    PipedriveSAP Business ByDesign
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    PipedriveSAP Business ByDesign
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.
    More Pricing Information
    Community Pulse
    PipedriveSAP Business ByDesign
    Considered Both Products
    Pipedrive Inc.
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    No answers on this topic
    Features
    PipedriveSAP Business ByDesign
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    SAP Business ByDesign
    -
    Ratings
    Customer data management / contact management8.724 Ratings00 Ratings
    Workflow management7.821 Ratings00 Ratings
    Territory management6.514 Ratings00 Ratings
    Opportunity management8.365 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.864 Ratings00 Ratings
    Contract management8.317 Ratings00 Ratings
    Quote & order management7.314 Ratings00 Ratings
    Interaction tracking8.521 Ratings00 Ratings
    Channel / partner relationship management7.116 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    SAP Business ByDesign
    -
    Ratings
    Case management4.76 Ratings00 Ratings
    Call center management1.15 Ratings00 Ratings
    Help desk management3.16 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    SAP Business ByDesign
    -
    Ratings
    Lead management7.549 Ratings00 Ratings
    Email marketing7.613 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    SAP Business ByDesign
    -
    Ratings
    Task management7.964 Ratings00 Ratings
    Billing and invoicing management4.15 Ratings00 Ratings
    Reporting8.263 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    SAP Business ByDesign
    -
    Ratings
    Forecasting7.719 Ratings00 Ratings
    Pipeline visualization8.268 Ratings00 Ratings
    Customizable reports7.516 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    SAP Business ByDesign
    9.2
    5 Ratings
    20% above category average
    Custom fields8.664 Ratings00 Ratings
    Custom objects8.554 Ratings00 Ratings
    Scripting environment1.04 Ratings00 Ratings
    API for custom integration7.646 Ratings9.24 Ratings
    Plug-ins00 Ratings9.25 Ratings
    Security
    Comparison of Security features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    SAP Business ByDesign
    9.3
    5 Ratings
    10% above category average
    Single sign-on capability6.112 Ratings9.04 Ratings
    Role-based user permissions7.360 Ratings9.65 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    SAP Business ByDesign
    -
    Ratings
    Social data1.15 Ratings00 Ratings
    Social engagement1.15 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    SAP Business ByDesign
    -
    Ratings
    Marketing automation3.67 Ratings00 Ratings
    Compensation management3.54 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    SAP Business ByDesign
    -
    Ratings
    Mobile access8.261 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.4
    2 Ratings
    11% above category average
    Benefit plan administration00 Ratings4.51 Ratings
    Direct deposit files00 Ratings9.11 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.2
    5 Ratings
    20% above category average
    Dashboards00 Ratings8.85 Ratings
    Standard reports00 Ratings9.25 Ratings
    Custom reports00 Ratings9.65 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.7
    5 Ratings
    12% above category average
    Accounts payable00 Ratings9.24 Ratings
    Accounts receivable00 Ratings9.24 Ratings
    Global Financial Support00 Ratings9.22 Ratings
    Primary and Secondary Ledgers00 Ratings9.22 Ratings
    Journals and Reconciliations00 Ratings8.82 Ratings
    Configurable Accounting00 Ratings9.22 Ratings
    Standardized Processes00 Ratings8.01 Ratings
    Inventory Management
    Comparison of Inventory Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.1
    4 Ratings
    13% above category average
    Inventory tracking00 Ratings9.24 Ratings
    Automatic reordering00 Ratings10.03 Ratings
    Location management00 Ratings8.03 Ratings
    Order Management
    Comparison of Order Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.5
    4 Ratings
    7% above category average
    Pricing00 Ratings9.24 Ratings
    Order entry00 Ratings9.24 Ratings
    Credit card processing00 Ratings4.51 Ratings
    Cost of goods sold00 Ratings9.24 Ratings
    Order Orchestration00 Ratings9.22 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.2
    3 Ratings
    20% above category average
    Billing Management00 Ratings8.83 Ratings
    Cash and Asset Management00 Ratings9.22 Ratings
    Travel & Expense Management00 Ratings10.02 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings10.01 Ratings
    Period Close00 Ratings9.22 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.2
    2 Ratings
    19% above category average
    Budgeting and Forecasting00 Ratings10.01 Ratings
    Project Costing00 Ratings9.22 Ratings
    Cost Capture00 Ratings9.22 Ratings
    Capital Project Management00 Ratings9.22 Ratings
    Customer Contract Compliance00 Ratings8.01 Ratings
    Project Revenue Recognition00 Ratings9.22 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.3
    3 Ratings
    16% above category average
    Project Planning and Scheduling00 Ratings9.23 Ratings
    Task Insight for Project Managers00 Ratings8.02 Ratings
    Project Mobile Functionality00 Ratings8.02 Ratings
    Grants Management
    Comparison of Grants Management features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    10.0
    1 Ratings
    29% above category average
    Award Lifecycle Management00 Ratings10.01 Ratings
    Procurement
    Comparison of Procurement features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.0
    1 Ratings
    12% above category average
    Bids Analyzed and Compared00 Ratings8.01 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.01 Ratings
    Supplier Management00 Ratings8.01 Ratings
    Logistics
    Comparison of Logistics features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.2
    3 Ratings
    27% above category average
    Warehouse Workforce Management00 Ratings9.22 Ratings
    Manufacturing
    Comparison of Manufacturing features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    9.0
    3 Ratings
    18% above category average
    Production Process Design00 Ratings9.23 Ratings
    Production Management00 Ratings9.23 Ratings
    Configuration Management00 Ratings8.02 Ratings
    Work Execution00 Ratings8.02 Ratings
    Manufacturing Costs00 Ratings9.23 Ratings
    Supply Chain
    Comparison of Supply Chain features of Pipedrive and SAP Business ByDesign
    Feature
    Pipedrive
    -
    Ratings
    SAP Business ByDesign
    8.6
    3 Ratings
    16% above category average
    Forecasting00 Ratings9.23 Ratings
    Inventory Planning00 Ratings9.23 Ratings
    Performance Monitoring00 Ratings8.02 Ratings
    Best Alternatives
    PipedriveSAP Business ByDesign
    Small Businesses
    Salesflare
    Score10 out of 10
    Zoho One
    Score9.1 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Zoho One
    Score9.1 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipedriveSAP Business ByDesign
    Likelihood to Recommend
    8.0
    (72 ratings)
    9.6
    (7 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    9.0
    (3 ratings)
    Usability
    9.0
    (25 ratings)
    8.0
    (1 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (15 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    PipedriveSAP Business ByDesign
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    SAP
    Do you plan on going public at some point? If so, this may not be the best solution for you
    Incentivized
    Read full review
    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    SAP
    • I like the ease of use and the implementation methodology.
    • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
    • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
    Read full review
    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    SAP
    • Time off request could be better. Right now, there is no option for sick time
    • It crashes often
    • Customization could be better
    Incentivized
    Read full review
    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    SAP
    SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
    Incentivized
    Read full review
    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    SAP
    Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
    Read full review
    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    SAP
    The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
    Read full review
    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    SAP
    I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
    Read full review
    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    SAP
    ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
    Incentivized
    Read full review
    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    SAP
    • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
    • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
    • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
    Read full review
    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    SAP Business ByDesign Screenshots

    Screenshot of the embedded analytics of SAP Business ByDesign, which makes it possible for key users or end users to define dashboards that contain tailored reports and KPIs for their roleProduct screenshotScreenshot of some of the reports available with SAP Business ByDesign, that enable customers to create additional reports or KPIsScreenshot of the document flow, present in each business document in ByDesign, which shows a graphic of the predecessor and successor business documents as well as any associated accounting documents.Screenshot of SAP Business ByDesign's included Project Management module that is integrated with CRM to sell and bill projects, with HR to staff projects, and with SCM and SRM for procurement.Screenshot of the Financial Closing business scenario, used to perform financial period-end closing activities to ensure correct financial statements, such as Balance Sheet, Income Statement, and Cash Flow Statement. The Closing Cockpit helps to minimize the risk of missing important steps or incorrect timing.