28 Ratings
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Score 8.3 out of 100
94 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Identity Management

    7.7

    SailPoint Identity Platform

    77%

    Salesforce Marketing Cloud Interaction Studio

    Feature Set Not Supported
    N/A
    SailPoint Identity Platform ranks higher in 7/7 features

    ID-Management Access Control

    8.1
    81%
    8 Ratings
    N/A
    0 Ratings

    ID Management Single-Sign On (SSO)

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Multi-Factor Authentication

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Password Management

    7.8
    78%
    5 Ratings
    N/A
    0 Ratings

    Account Provisioning and De-provisioning

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    ID Management Workflow Automation

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    ID Risk Management

    6.7
    67%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SailPoint Identity Platform is rated higher in 1 area: Likelihood to Recommend
    • Salesforce Marketing Cloud Interaction Studio is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.3

    SailPoint Identity Platform

    83%
    14 Ratings
    8.2

    Salesforce Marketing Cloud Interaction Studio

    82%
    46 Ratings

    Likelihood to Renew

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    10.0

    Salesforce Marketing Cloud Interaction Studio

    100%
    5 Ratings

    Usability

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    9.0

    Salesforce Marketing Cloud Interaction Studio

    90%
    8 Ratings

    Availability

    SailPoint Identity Platform

    N/A
    0 Ratings
    10.0

    Salesforce Marketing Cloud Interaction Studio

    100%
    4 Ratings

    Performance

    SailPoint Identity Platform

    N/A
    0 Ratings
    9.9

    Salesforce Marketing Cloud Interaction Studio

    99%
    4 Ratings

    Support Rating

    4.5

    SailPoint Identity Platform

    45%
    1 Rating
    7.6

    Salesforce Marketing Cloud Interaction Studio

    76%
    14 Ratings

    In-Person Training

    SailPoint Identity Platform

    N/A
    0 Ratings
    5.0

    Salesforce Marketing Cloud Interaction Studio

    50%
    1 Rating

    Implementation Rating

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    9.6

    Salesforce Marketing Cloud Interaction Studio

    96%
    6 Ratings

    Ease of integration

    SailPoint Identity Platform

    N/A
    0 Ratings
    7.0

    Salesforce Marketing Cloud Interaction Studio

    70%
    1 Rating

    Product Scalability

    SailPoint Identity Platform

    N/A
    0 Ratings
    9.8

    Salesforce Marketing Cloud Interaction Studio

    98%
    2 Ratings

    Vendor post-sale

    SailPoint Identity Platform

    N/A
    0 Ratings
    8.0

    Salesforce Marketing Cloud Interaction Studio

    80%
    1 Rating

    Vendor pre-sale

    SailPoint Identity Platform

    N/A
    0 Ratings
    10.0

    Salesforce Marketing Cloud Interaction Studio

    100%
    1 Rating

    Likelihood to Recommend

    SailPoint

    We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

    Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

    For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
    Read full review

    Salesforce

    Salesforce Marketing Cloud is particularly well suited for automated marketing that includes multiple touch points like email, SMS, etc., where we need to automatically send triggered messages to customers based on their behavior or recommend products by sending personalized messages. It is a great tool that allows us to easily create and manage campaigns and to track and analyze customer behavior in order to optimize the campaign.
    Read full review

    Pros

    SailPoint

    • Brings users access, profiles and accounts all into one place
    • Manages the Life Cycle Management process across ALL identities, permanent and Temporary
    • Secures and manages access to critical applications and resources across the group
    • Enables Info. Security to customise, share and delegate authority across the group
    • Single version of the truth across our technology platform
    Read full review

    Salesforce

    • Evergage plays nicely with most code frameworks and has been very stable. The only situation in which we could not (yet) find a way to use Evergage is in conjunction with Handlebars.js templates.
    • Enterprise-level data security considerations are well-handled by Evergage. Trust me... as a top-level PCI compliant company that builds travel loyalty solutions for major US banks, we have no greater concern than data security.
    • "No flicker" synchronous integration is a VERY important feature Evergage offers -- I'm unsure if any other competitors offer the same as I think Evergage has a patent on this. So when the webpage loads, users don't see the original page contents flash before being replaced with personalized/alternate contents.
    • The powerful user interface is easy-to-use and comes in two flavors: a more traditional CMS-style "admin" view and an on-page WYSIWYG view.
    • Test use cases in the browser prior to going live.
    • It's easy to build and measure A/B/n tests, either as rule-based tests, or as % split testing.
    • I love the ability to create user segments based on "sentence-style" logic structures that incorporates actions, KPIs, even third-party data.
    • Evergage is built to accommodate everyone from non-technical users to coders. Use the WYSIWYG editor to bring things to life, build complex front-end use cases with Javascript/JQuery, or use the API for control from the server side.
    Read full review

    Cons

    SailPoint

    • The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
    Read full review

    Salesforce

    • Some of the reporting functionality could use some work, but they are making vast improvements.
    • The catalog user interface for available promotable items could benefit from the ability to customize the viewable columns and add filtering.
    • The amount of time that Evergage considers a user's session to be active could be increased. I find myself having to log back into the tool multiple times throughout the day, as I will leave the tool to check emails and during that time, I get logged out.
    Read full review

    Pricing Details

    SailPoint Identity Platform

    Starting Price

    Editions & Modules

    SailPoint Identity Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Salesforce Marketing Cloud Interaction Studio

      Starting Price

      $199 per month

      Editions & Modules

      Salesforce Marketing Cloud Interaction Studio editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SailPoint

        No answers on this topic

        Salesforce

        When you first engage with Evergage you have to make a choice on how you're going to use and deploy their product. Are you going to use it for, as is my case, an "in-app" deployment for your SaaS application or for your public facing website. We elected to use it for "in-app" first so we could build knowledge and have a measure of churn reduction. We've done well enough that we're developing a strategy for use on our public facing website now for better lead building and qualification. We're about to double our engagement with Evergage essentially. Evergage has been incredibly responsive. They use great customer service tools and eventually gave us our own account manager. As an IT person, once setup, I intentionally worked to remove myself from the product as a support means so our customer service people are working directly with Evergage and great things are happening. Evergage has just been constantly improving for the better.
        Read full review

        Usability

        SailPoint

        Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.
        Read full review

        Salesforce

        You won't find another solution that has as many features as Salesforce Marketing Cloud Interaction Studio. We all know Salesforce, we all know how big they are and it's not for nothing... Their tools do most of the things you want, need and even imagine. Using it is complicated, but the usability is infinite.
        Read full review

        Reliability and Availability

        SailPoint

        No answers on this topic

        Salesforce

        We have never experienced an availability issue and the Evergage Javascript beacon loads very quickly with virtually no impact on page load times.
        Read full review

        Performance

        SailPoint

        No answers on this topic

        Salesforce

        Evergage is quick loading and very responsive. We always have concerns about page load time and the integration of Evergage with our websites has never once caused any issue in this regard.
        Read full review

        Support Rating

        SailPoint

        Support for Customizations is very limited.
        Read full review

        Salesforce

        It would be a full 10 except for a couple of times when it took over a week to get a response. Otherwise they are very responsive, very knowledgeable and very helpful. They really have a great team overall, not just support but even account reps are always eager to help and provide ideas and best practices.
        Read full review

        In-Person Training

        SailPoint

        No answers on this topic

        Salesforce

        Training program is not very well established. There is very little documentations. More often than not it's in-person training. I wish there were more video tutorials so that somebody can learn the system quickly. Their documentation is very much like an RFP. Long and very technichal. They should definitly improve on this area.
        Read full review

        Implementation Rating

        SailPoint

        Implementation was done correctly and all the requirements were met.
        Read full review

        Salesforce

        From an IT perspective, once you set up the Javascript beacon and start collecting data there is a waiting game. During this time you can start labeling your site actions which can be labor intensive for a single person, but you don't really have the final end-users on the platform yet. We did a lot of training so users were experienced, but it wasn't until they had their first tasks to accomplish that they started using the system and had questions. I'd recommend setting up some immediate goals for an end-user to start segmenting for the purpose of displaying message campaigns so you can jump start end-user action.
        Read full review

        Alternatives Considered

        SailPoint

        The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
        Read full review

        Salesforce

        Appcues - I like them. Very easy to use, which is the one main advantage they have over Evergage. That said their simplicity means the tool is limited in what it can do compared to Evergage. Plus Evergage's data logging capabilities in addition to messaging make it more useful for my needs.
        Read full review

        Scalability

        SailPoint

        No answers on this topic

        Salesforce

        We are using it for millions of visitors every months
        Read full review

        Return on Investment

        SailPoint

        • Over 300,000 password change/reset calls avoided to the helpdesk annually.
        • 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
        • Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.
        Read full review

        Salesforce

        • Positive: allows better functionality without hiring or diverting a whole team of developers, which would be extremely costly.
        • Positive: fits into our existing campaign structure neatly without needing a complicated separate process.
        • Positive: support has been excellent and responsive, quickly aiding and resolving problems.
        • Negative: can be too powerful, leading to campaigns that break if they are not thoroughly checked before deployment. Also, can become a crutch acting as merely a content management system when it's segmentation capabilities are not understood or explored.
        Read full review

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