SailPoint Identity Platform vs. Teams Manager for Microsoft Teams

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

For different projects in a big organization different teams can be formed and thus their internal tasks assignments can be done there. It is easy to manage, assign tasks to people in a particular project. People or team leads in multiple projects can share different channels thus maintaining different projects. Users should be refrained of creating new teams just for fun purpose etc. to avoid to much chaos.

Incentivized

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• easy to manage team sites along with members and guest users
• helps managers to track the usage of apps and work done remotely

Incentivized

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

• I feel like the Shifts app could be more advanced to sync with Microsoft Outlook. It would be great to receive notifications in Outlook for Shifts and be able to approve/deny requests and schedule changes there while it's synced with the Outlook calendar.
• It would be nice if the interface allowed further customization such as assigning colors to the separate channels. Some channels within team sites are rather lengthy and it would be great to group them into color groups.
• Another nice feature would be the option to log in as one of your teammates so you can properly set up their Team account before they log in for the first time.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

As I mentioned before, we switched to Teams from Skype because it was more reliable. We did not experience interruptions in service especially for those departments working remote.

Incentivized

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized

• A centralized platform for the Operation Manager to handle and see the progress of different projects
• This makes it easy to handle everyone at one place thus reducing time in contacting individuals and taking the feedback on progress
• Knowing of any hurdles or bottlenecks in any project by just clicking on any channel and seeing their discussion. Thus guiding them then and there only.

Incentivized