What users are saying about
2 Ratings
17 Ratings
2 Ratings
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Score 8.5 out of 100
17 Ratings
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Score 9 out of 100

Likelihood to Recommend

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesboom
8.4
Veeva CRM
7.6
Customer data management / contact management
Salesboom
9.1
Veeva CRM
8.0
Workflow management
Salesboom
8.2
Veeva CRM
8.1
Territory management
Salesboom
7.9
Veeva CRM
7.1
Opportunity management
Salesboom
9.1
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Salesboom
7.9
Veeva CRM
7.6
Contract management
Salesboom
7.3
Veeva CRM
7.1
Quote & order management
Salesboom
9.1
Veeva CRM
6.1
Interaction tracking
Salesboom
9.1
Veeva CRM
8.3
Channel / partner relationship management
Salesboom
7.6
Veeva CRM
8.0

Customer Service & Support

Salesboom
7.5
Veeva CRM
8.0
Case management
Salesboom
7.9
Veeva CRM
8.0
Call center management
Salesboom
7.3
Veeva CRM
8.0
Help desk management
Salesboom
7.3
Veeva CRM
8.0

Marketing Automation

Salesboom
9.1
Veeva CRM
7.1
Lead management
Salesboom
9.1
Veeva CRM
7.0
Email marketing
Salesboom
9.1
Veeva CRM
7.1

CRM Project Management

Salesboom
9.0
Veeva CRM
7.5
Task management
Salesboom
9.1
Veeva CRM
8.0
Billing and invoicing management
Salesboom
8.8
Veeva CRM
7.6
Reporting
Salesboom
9.1
Veeva CRM
6.9

CRM Reporting & Analytics

Salesboom
8.9
Veeva CRM
6.4
Forecasting
Salesboom
9.1
Veeva CRM
6.1
Pipeline visualization
Salesboom
8.8
Veeva CRM
7.7
Customizable reports
Salesboom
8.8
Veeva CRM
5.5

Customization

Salesboom
8.6
Veeva CRM
7.4
Custom fields
Salesboom
9.1
Veeva CRM
7.2
Custom objects
Salesboom
8.8
Veeva CRM
7.2
Scripting environment
Salesboom
7.3
Veeva CRM
7.3
API for custom integration
Salesboom
9.1
Veeva CRM
7.9

Security

Salesboom
8.2
Veeva CRM
9.0
Single sign-on capability
Salesboom
7.3
Veeva CRM
9.0
Role-based user permissions
Salesboom
9.1
Veeva CRM
9.0

Social CRM

Salesboom
8.0
Veeva CRM
8.5
Social data
Salesboom
8.2
Veeva CRM
8.0
Social engagement
Salesboom
7.9
Veeva CRM
9.0

Integrations with 3rd-party Software

Salesboom
8.6
Veeva CRM
9.0
Marketing automation
Salesboom
9.1
Veeva CRM
9.0
Compensation management
Salesboom
8.2
Veeva CRM

Platform

Salesboom
7.3
Veeva CRM
9.2
Mobile access
Salesboom
7.3
Veeva CRM
9.2

Pros

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Support Rating

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Salesboom
8.5
Veeva CRM
8.1

Support Rating

Salesboom
8.2
Veeva CRM

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