What users are saying about
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Top Rated
2901 Ratings
16 Ratings

Salesforce

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Top Rated
2901 Ratings
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Score 8.4 out of 100
16 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Salesforce

We have well over 12,000 contacts that we were managing in several customer relationship managers and list serves. We are bringing them all into Salesforce to streamline our user experience across the department and also bring our event registration over to Salesforce rather than having it in separate softwares. We are using it in higher education communications and marketing.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
Veeva CRM
7.6
Customer data management / contact management
Salesforce
8.4
Veeva CRM
8.0
Workflow management
Salesforce
7.7
Veeva CRM
8.1
Territory management
Salesforce
7.7
Veeva CRM
7.1
Opportunity management
Salesforce
8.4
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
Veeva CRM
7.6
Contract management
Salesforce
7.7
Veeva CRM
7.1
Quote & order management
Salesforce
7.5
Veeva CRM
6.1
Interaction tracking
Salesforce
8.1
Veeva CRM
8.3
Channel / partner relationship management
Salesforce
7.8
Veeva CRM
8.0

Customer Service & Support

Salesforce
8.5
Veeva CRM
8.0
Case management
Salesforce
9.0
Veeva CRM
8.0
Call center management
Salesforce
8.4
Veeva CRM
8.0
Help desk management
Salesforce
8.3
Veeva CRM
8.0

Marketing Automation

Salesforce
7.9
Veeva CRM
7.1
Lead management
Salesforce
8.2
Veeva CRM
7.0
Email marketing
Salesforce
7.7
Veeva CRM
7.1

CRM Project Management

Salesforce
7.5
Veeva CRM
7.5
Task management
Salesforce
7.6
Veeva CRM
8.0
Billing and invoicing management
Salesforce
6.7
Veeva CRM
7.6
Reporting
Salesforce
8.0
Veeva CRM
6.9

CRM Reporting & Analytics

Salesforce
8.2
Veeva CRM
6.4
Forecasting
Salesforce
7.9
Veeva CRM
6.1
Pipeline visualization
Salesforce
8.3
Veeva CRM
7.7
Customizable reports
Salesforce
8.5
Veeva CRM
5.5

Customization

Salesforce
8.1
Veeva CRM
7.4
Custom fields
Salesforce
8.3
Veeva CRM
7.2
Custom objects
Salesforce
8.4
Veeva CRM
7.2
Scripting environment
Salesforce
7.7
Veeva CRM
7.3
API for custom integration
Salesforce
7.9
Veeva CRM
7.9

Security

Salesforce
8.4
Veeva CRM
9.0
Single sign-on capability
Salesforce
8.3
Veeva CRM
9.0
Role-based user permissions
Salesforce
8.6
Veeva CRM
9.0

Social CRM

Salesforce
7.4
Veeva CRM
8.5
Social data
Salesforce
7.4
Veeva CRM
8.0
Social engagement
Salesforce
7.4
Veeva CRM
9.0

Integrations with 3rd-party Software

Salesforce
7.5
Veeva CRM
9.0
Marketing automation
Salesforce
7.7
Veeva CRM
9.0
Compensation management
Salesforce
7.3
Veeva CRM

Platform

Salesforce
7.7
Veeva CRM
9.2
Mobile access
Salesforce
7.7
Veeva CRM
9.2

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 8.1
Based on 84 answers
I rate Salesforce.com overall usability 9 because this Web base tools really serve it's the purpose and contribute much to our marketing and sales pipeline and help drive more RIO in our Business. Sales and marketing activities have no gaps it's can be seen and monitored in Salesforce.com even opportunities they are engaged or attached on it we can see where leads are coming and in who or where effort it is. It's easy to maintain and use. No issue so far and all works well.
Angel Arciaga | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.7
Based on 111 answers
As a Salesforce user, I've worked in large organizations with Salesforce-trained employees. They gave me instructions on how to get in touch with them, and they were addressed in a way that made it easy for me to understand. But they were often overwhelmed with Salesforce. My organization would benefit from more online and videos and on-site training. Even with a level one person, complex issues can be tricky to resolve.
Aononna Tazin | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 8.7
Based on 3 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 3 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
Veeva CRM
8.1

Likelihood to Renew

Salesforce
10.0
Veeva CRM

Usability

Salesforce
8.1
Veeva CRM

Reliability and Availability

Salesforce
9.8
Veeva CRM

Performance

Salesforce
9.0
Veeva CRM

Support Rating

Salesforce
7.7
Veeva CRM

In-Person Training

Salesforce
7.9
Veeva CRM

Online Training

Salesforce
9.1
Veeva CRM

Implementation Rating

Salesforce
9.4
Veeva CRM

Contract Terms and Pricing Model

Salesforce
8.7
Veeva CRM

Scalability

Salesforce
10.0
Veeva CRM

Professional Services

Salesforce
9.0
Veeva CRM

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