What users are saying about
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Top Rated
224 Ratings
6 Ratings

Salesforce Community Cloud

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Top Rated
224 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 10 out of 100

Likelihood to Recommend

Salesforce Community Cloud

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

TIBCO Tibbr

I think it is well-suited for populations who value social media and being connected in this manner at work. If the population does not value this type of open interaction, it will be underutilized. Many of our baby-boomer generation staff have a hard time seeing the relevancy of a site such as this.
Eric Batson | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Salesforce Community Cloud
TIBCO Tibbr
6.5
Mobile Access
Salesforce Community Cloud
TIBCO Tibbr
5.0
Search
Salesforce Community Cloud
TIBCO Tibbr
8.0

Communication

Salesforce Community Cloud
TIBCO Tibbr
9.6
Chat
Salesforce Community Cloud
TIBCO Tibbr
10.0
Notifications
Salesforce Community Cloud
TIBCO Tibbr
10.0
Discussions
Salesforce Community Cloud
TIBCO Tibbr
10.0
Surveys
Salesforce Community Cloud
TIBCO Tibbr
9.0
Internal knowledgebase
Salesforce Community Cloud
TIBCO Tibbr
9.0

Pros

Salesforce Community Cloud

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

TIBCO Tibbr

  • I think it helps people crowd source an organization for information and resources that may not be easily found.
  • The subjects feature is a great place to develop communities of practice where links, files and communication can be shared.
  • As long as the search engine is optimized / working effectively, it can be a powerful way to access sites and resources across the organization.
Eric Batson | TrustRadius Reviewer

Cons

Salesforce Community Cloud

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

TIBCO Tibbr

  • The profile finder is glitchy and rarely comes up with solid results.
  • The site sometimes has glitches, such as subject pages not loading and complete content not appearing on the screen until you refresh or give it an abnormal amount of time to load.
  • The "USAID Search" option should appear first for the search results. It is not intuitive that it is the last search option to select. Often users don't even clearly recognize that they need to select types of search results.
Eric Batson | TrustRadius Reviewer

Usability

Salesforce Community Cloud

Salesforce Community Cloud 9.1
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

TIBCO Tibbr

No score
No answers yet
No answers on this topic

Performance

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 5 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

TIBCO Tibbr

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Community Cloud

Salesforce Community Cloud 7.6
Based on 18 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

TIBCO Tibbr

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Community Cloud

The only other software which I know that is similar would be the social software from Jive. We chose not to go with Jive because Salesforce Communities has a more reputable and well known product. The cost was definitely higher but the sales and service support have been great so far
Anonymous | TrustRadius Reviewer

TIBCO Tibbr

No answers on this topic

Return on Investment

Salesforce Community Cloud

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

TIBCO Tibbr

  • I feel that it has connected colleagues who would have never met in our global organization.
  • I has created a division in the organization between the users and those who oppose its existence.
  • It has been a great place for communication-oriented departments to get their messages out, advertise events, etc.
Eric Batson | TrustRadius Reviewer

Pricing Details

Salesforce Community Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TIBCO Tibbr

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Community Cloud
8.4
TIBCO Tibbr
9.0

Usability

Salesforce Community Cloud
9.1
TIBCO Tibbr

Performance

Salesforce Community Cloud
9.0
TIBCO Tibbr

Support Rating

Salesforce Community Cloud
7.6
TIBCO Tibbr

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